LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,747 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“Unfortunately we still have not received the item as it got returned to the depot eventhough I requested it to be left with a neighbour or round the back of the property in an outhouse”

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Posted 3 years ago

“We have only just had it installed. But the service so far has been really posative.”

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Posted 3 years ago

“So far so good. Ordering was easy and delivery was quick...I was able to install it myself. Staff I spoke to on the test run... friendly and efficient. Haven't used it for an emergency as yet...but do feel confident. Thank you”

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Posted 3 years ago

“Very helpful people on the phone”

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Posted 3 years ago

“I wear it on my wrist and don't even notice it”

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Posted 3 years ago

“After a month of use I have been pleased with this personal alarm. It was easy to set up and provides cover all over the property. It is easy to use and provides peace of mind. The addition of the fall detector provides confidence that my elderly mother is well protected.”

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Posted 3 years ago

“Order the fall package for our 93 year old mother who is fiercely independent. Delivery was within 24 hours. Set up Instructions straightforward and hassle free. We found the call centre staff helpful, understanding and extremely patient. This system gives us peace of mind Mum is safe all the time.”

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Posted 3 years ago

“Very speedy response, clear instructions and easy to make a connection.”

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Posted 3 years ago

“The service provided was very efficient and speedy. The system was easy to install and set up, thank you”

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Posted 3 years ago

“Had no problem ordering an alarm for my mother, staff very helpful”

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Posted 3 years ago

“By the nature of having to have a "panic button", the need is usually triggered by a fall. So, you need to get into place a solution very quickly. I cannot fault the ordering, delivery and setup process from Lifeline.”

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Posted 3 years ago

“Diabolical experience when reported a fault and asked for a refund. For a service provider to the vulnerable I was left most upset by their representative whose sole interest was to put profit before care for the elderly. Their lack of empathy was surpassed only by their apparent greed.”

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Posted 3 years ago

Dear William, Thank you for getting in touch. I am sorry to hear that you have experienced difficulties with your system. From looking into the account, I can see that one of our colleagues called you with hopes of resolving your technical query. However, you then explained that you no longer wanted the system. I can see that we have continued to receive test calls from the system so had no reason to believe that the system was not in use. Once we receive the equipment back it will be fully tested with our technical team. Typically any problems with your setup can be quickly resolved or replacement equipment can be sent out. Should you wish to continue with the account we can certainly schedule for a member of our friendly Technical team to be in touch. Alternatively, I can see we have organised Freepost returns packaging to be sent to your address so that the system can be returned to us. Again, I would like to apologise that you have experienced issues with your account. If we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“It was easy to set up and I now feel safer however if I need help in the garden does the pendant talk to me or do I have to be near the box.”

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Posted 3 years ago

“Really easy to set up. Friendly team took me through the checking process. Nice small pendant works well on the wrist strap.”

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Posted 3 years ago

“Salesman was extremely patient and could answer all my questions. Parcel arrived on time as promised with paper contact form. Set up was easy and testing was thorough by Care team. Very professional.”

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Posted 3 years ago

“Arrived as they said it would, and in good condition. When tested, it performed as they said it would - well pleased. The alarm was purchased as a result of a fall late at night alone and in the dark, unable to call for help at the time.”

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Posted 3 years ago

“I have not received my alarm yet!”

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Posted 3 years ago

Dear Phyllis, Thank you for getting in touch and for providing us with your feedback. I am very sorry to hear that you have not received your alarm. I have been able to track your order and can see it is due to arrive today. Again I would like to apologise for any inconvenience caused. Please let us know if you require any further assitance. Kind Regards, Rebecca

Posted 3 years ago

“Very pleased with the new alarm the only downside is that it comes with a pendant that has to be worn around the neck, I preferred the wrist type of pendant.”

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Posted 3 years ago

“Excellent service. Lifeline box delivered within 24 hours. Easy to install.”

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Posted 3 years ago

“The alarm was easy to fit and test. The responders when I tested it were friendly and helpful. I wear my pendant beneath my clothes and feel secure should I have any accident at home”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,747 reviews