LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,841 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“easy to set up”

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Posted 2 years ago

“I did not have a new alarm, the electricity was cut off, nothing to do with LIFELINE and we had to wait for the service to be repaired at Spring Cottage and when it was the alarm worked again. It was the same alarm as was installed when 1 first signed the contract.”

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Posted 2 years ago

“Wonderful and prompt service. It gives me reassurance someone is to hand if needed.”

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Posted 2 years ago

“Helpful advice and information provided when I asked about mobile phone connection instead of using landline. Staff seemed friendly and patient when testing that the equipment worked”

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Posted 2 years ago

“Excellent system & service. It gives us great peace of mind. All operatives have been knowledgeable & very courteous.”

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Posted 2 years ago

“Unfortunately I had to cancel and was bombarded with telephone calls and continuously charged afterwards . This is not acceptable behaviour”

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Posted 3 years ago

Good Morning, Thank you for getting in touch and for providing us with your feedback. I am sorry to hear you have had a negative experience with your account. I apologise that you have found the contact from us to be excessive as this is certainly not our intention. I have located an account with the email address provided in your review. Unfortunately, we have nothing to suggest that you wanted to cancel your account. It is important for us to keep in contact with our customers so that everything on the account remains clear and issues like this do not arise. We have made an effort to contact you to ask how you wish to continue with your account and inform you that we are still awaiting your registration details. However, as these calls went unanswered, we had no way of knowing you did not want the system. I am sorry to hear that you feel you have been bombarded with calls as this is not our intention. I have passed this feedback on to our Senior team so that we can review the way and frequency we contact our customers. I can of course begin the cancellation on your account but we would need to call you to finalise this and organise the return of the rental equipment. Alternatively, you can call us on 0800 999 0400. Again, I would like to apologise for any upset or inconvenience caused. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 3 years ago

“excellent friendly and considerate colleague”

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Posted 3 years ago

“I feel secure knowing l only have to press a button to get help if l fall or am ill.As yet l haven’t had to use it only for testing.This is ideal for me .My daughter lives a few hundred yards away,and if it is in evening my son &Daughter in law are only a few minutes away,so it suits me very well.”

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Posted 3 years ago

“I was disappointed that I had to install the lifeline myself also the key box , fortunately for me I was able to get help help, I personally think you should offer help to those who aren't able to set up the device”

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Posted 3 years ago

Dear Claire, Thank you for getting in touch and for leaving us your feedback. I am very sorry to hear of the difficulties you have experienced with the setup of your system. The alarms we provide are designed as a 'plug and play' system which means that they are sent out preprogrammed and ready to install. The standard alarms that we use plugin the same way as a standard landline phone - into the phone line and a source of power. This avoids any extra costs associated with organising an engineer and also means the alarm can be set up very quickly. For our customers with a more complicated setup, or that feel they would struggle with installing their alarm, we can provide a digital system that simply plugs straight into a power source in the wall. Our friendly Technical team is available 24 hours for any queries you may have. We can provide a key safe installation service throughout the UK and in certain areas alarm installation can be organised as well. However, I can certainly see why expanding where we can provide installations could definitely be beneficial to some of our clients. I have processed your feedback through our complaints system and it will be reviewed by our Senior team to see how we can improve our service going forward. Thank you for leaving us your feedback as it will allow us to improve our service for our customers in the future. If you have any further feedback, or if we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“My parents have not used the alarm yet.The set up process was easy the staff I spoke to on the phone were very helpful.”

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Posted 3 years ago

“Really pleased so far, ordered on Sunday arrived on Monday, went through the set up with me, works at the bottom of the garden.”

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Posted 3 years ago

“A very professional, helpful company”

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Posted 3 years ago

“Bought the fall detector system for my mum who lives on her own. She has a very large garden that she loves and it gives me peace of mind that if she trips or falls, help is at hand”

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Posted 3 years ago

“Very helpful staff and easy to install”

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Posted 3 years ago

“Very happy with the service no problem the team are. Fantastic”

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Posted 3 years ago

“Need .more instructions how to put this together not sure I have done this properly”

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Posted 3 years ago

Dear Edith, Thank you for getting in touch and for leaving us your review. I am sorry to hear of the difficulties you have experienced with the setup of your system. I have organised for a member of our friendly Technical team to call you directly to take you through the next steps. The alarms we provide are plug and play systems, meaning that you just need to plug them in through the landline and into a source of power and then they are ready to go. However, we do recognise that some of our customers may require further support and as such we have our Technical Support line open 24 hours for any advice you may need. We do also have a newer Digitial alarm now available which does not connect to the landline and simply needs to be plugged into a power socket in the wall. I would like to apologise again for any inconvenience caused and thank you for bringing this to our attention. We will be in touch very shortly to provide further asssitance. In the meantime, if we can be of any further help, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“The worst company. Absolutely no compassion. My dad died and his belongings were bundled away including the box. I was hounded saying I had to return the life line box or pay over £100. I had to search belongings. Eventually after a week of searching i found box and sent it back. Then had a series of calls demanding the pendant or £47. I said for god sake my dad has died. I eventually found the pendant and returned that also. I have now had 3 further calls saying they can't find it and I owe £47. UNBELIEVABLE AVOID LIKE THE PLAGUE!!!!!!!! They now say they are calling in the new year..”

Helpful Report

Posted 3 years ago

Dear S Bailey, Thank you for getting in touch and for leaving us your review. On behalf of us all at Lifeline24, I am very sorry to hear of your loss and hope you are doing well at this difficult time. I am sorry to hear that you have been unhappy with the way that your account closure has been dealt with. We do not make any money from replacement equipment. It is simply that as the equipment is provided on a rental basis it must be returned in order for an account to be fully closed. I have passed your feedback on to our Senior team so that we can review the frequency of calls as it is not our intention to upset our customers with these follow-up calls. I can see from your account that you were in touch recently regarding sending back the pendant to us. We did send an email with a printable Freepost label so that the alarm could be returned to us free of charge. The labels we send include a tracking number so that when they are used our clients are able to track the return of their item. If you are able to provide us with proof of postage, or the tracking number you used, we can certainly use this information to follow up a claim with Royal Mail. Unfortunately, if you do not use our Freepost label or do not send the item tracked we have no way to locate missing items. I can see that due to the circumstances surrounding your account closure our Accounts team has agreed to discount your outstanding payment to £25. This is significantly less than what it costs us to order replacement equipment. I am very sorry for any upset or inconvenience you have experienced with closing your account. Thank you for providing us with your feedback as it will allow us to make improvements to our services. Please let us know if we can be of any further assitance. Kind Regards, Rebecca

Posted 3 years ago

“Feel safe with the red button, pleased i bought it. Many thanks Jean”

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Posted 3 years ago

“Over all a good service the staff that answer the button are always first class. The problem starts when you no longer need the service, asking if another member of the family needs it is not what you want to hear at this time and if I wanted to be in sales I would find a job that I get paid for. I called to cancel and was told that someone would get back to me and then had to call back because no one bothered. At no point did my mum tell me about the equipment return policy so some has gone astray whilst her house was being cleared out so I should imagine that I will be charged loads of money for a few worn out cables. I don't need a reply to say sorry from some automated system just remember this service is about people at a difficult time and not just profit.”

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Posted 3 years ago

Dear Diane, Thank you for getting in touch and for providing us with your feedback regarding how we can improve our cancellation process. I am sorry to hear that you have not been happy with your account closure. From looking into the account, I can see that you were called several times by our Customer Relations team but they were unable to reach you. We always offer our clients the opportunity to move the remaining time on their account to a friend or relative. We offer this so that the time on the account does not go to waste, especially as many of our clients have friends or family that may benefit from the alarm during the winter months. However, I appreciate that this suggestion will not be suitable for all occasions and instead Freepost packaging was sent out to you. I am sorry to hear that the delays in us reaching you did mean that it was not clear that the equipment needs to be returned. I have escalated this feedback to our Senior team so they can look into ways of making the rental agreement clearer to our customers. Again I would like to thank you for leaving us your feedback and apologise for any upset or inconvenience caused. I am pleased to hear that whilst you needed us you found the alarm service to be first class. If we can be of any assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Got this for my mum, very easy setup, peace of mind.”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,841 reviews