LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,755 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,755 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to set up, hope my Mum never needs to use it but it already makes her feel safer and less of a worry for the family.”

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Posted 4 years ago

“I HIGHLY RECOMMEND 'LIFELINE 24' FOR THEIR SPEED AND EFFICIENCY IN GETTING ME SET UP WITH MY PERSONAL ALARM SYSTEM . IT WAS EASY TO PLACE MY ORDER ONLINE AND I RECEIVED THE GOODS THE VERY NEXT DAY ! I AM VERY IMPRESSED WITH THE EXCELLENT QUALITY OF THE MONITOR AND ACCESSORIES , IT ONLY TOOK A MINUTE TO CONNECT IT UP . THE CALL CENTRE STAFF ARE VERY HELPFUL AND FRIENDLY , WHAT MORE COULD YOU ASK FOR !”

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Posted 4 years ago

“I am so glad I purchased the alarm for my father-in-law. I ordered it on Wednesday 5th August; it arrived via Royal Mail early the following morning. I set it up very easily on Thursday 6th August and the test calls were all made very successfully. Unfortunately, my father-in-law had cause to use the system only 4 days later when he fell and was not able to get up. He used the alarm and the system operated perfectly.... his daughter was contacted immediately and got round to his house as quickly as possible to sort matters out. So, already the alarm has definitely been worth purchasing; it has given my father-in-law and his family peace of mind.”

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Posted 4 years ago

“Your service is good and the staff very friendly however I'm disappointed that I keep receiving calls trying to sell me extras which if I wanted I would of purchased at the same time as the alarm. I would appreciate if you would stop your sales team contacting me. If its not your team then how did the others get my details and know Iv just purchased the alarm from you. This as only started since the alarm was activated.”

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Posted 4 years ago

“So far, so good! Set-up was easy (although initially confusing because the video I'd watched didn't mention the procedure if you had broadband) and a patient person answered the test procedure immediately.”

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Posted 4 years ago

“Arrived next day and was easy to set up.”

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Posted 4 years ago

“Excellent service. Easy to install . Peace of mind for my mum knowing she can always contact help when needed.”

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Posted 4 years ago

“I’ve had a lifeline for a couple of years. I’d never needed to use it and thought about cancelling it because I thought it was a lot of money. Three weeks ago I had two quite bad falls in my house and couldn’t get up off the floor. Thankfully I had the lifeline around my neck and after pressing it help was there within minutes.. I’m so glad I had it on and now can say it’s absolutely essential for me and well worth the money.”

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Posted 4 years ago

“Very helpful from the initial phone call. ArriveD the next day in the post. I managed to instal myself and test. Red button wristband on my Mum. All very happy”

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Posted 4 years ago

“All good - very easy to set up. Reassuring --”

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Posted 4 years ago

“We were told next day delivery, we cancelled because it never arrived, this caused a massive problem because on day 4 I had a very bad fall, and no Lifeline24 so I’ve cancelled my order”

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Posted 4 years ago

Dear Marion, Thank you for leaving us your feedback today. I am very sorry to hear of the problems you have had with the delivery of your alarm system. This is certainly not the level of service we aim to provide. All of our orders are sent out using 24hour tracked delivery. Unfortunately, due to current circumstances, some Royal Mail post has been delayed. Again, I would like to apologise on behalf of Lifeline24 for any upset or inconvenience caused. Should you wish to discuss this further, or have any further feedback, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“Great service, easy set up and staff very friendly.”

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Posted 4 years ago

“Service so far has been second to none - excellent”

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Posted 4 years ago

“Very re assuring knowing it is in place.”

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Posted 4 years ago

“All checks carried out by my son Damien Wilson were spot on. Fortunately, I haven't had chance to date to try it out for real but it does give one peace of mind.”

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Posted 4 years ago

“Easy to install , have not had to use it yet. Fingers crossed.”

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Posted 4 years ago

“Everything is as explained when I first contacted lifeline. Very reassuring.”

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Posted 4 years ago

“I have only had it a few days but the whole process of your advice and in setting it up has been most favorable, thank you.”

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Posted 4 years ago

“Arrived on time and very easy to set up. Staff are lovely :)”

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Posted 4 years ago

Good Morning, Thank you for your kind review. I will pass your feedback on to our wonderful staff. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“What cost the peace of mind? A short while ago I lost a friend, who was very dear to me. She had a stroke and a heart attack, and I wasn’t there for her. I found her In the after event, it was shocking, but to know that she spent her final hours with people who could look after her, and give the best this was a blessing to me. I have no fear of dying, because I know what I’m going to. I have a fear of suffering alone with nobody there for me. Do you know that lifeline 24 is there, At the end of a push of a button, gives me great peace of mind; for that I am grateful for.”

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Posted 4 years ago

Dear Anthony, Thank you for your review. On behalf of us all at Lifeline24, I am very sorry to hear of your loss. I am pleased that our system is providing you with peace of mind and helping you to feel safe at home. Should you have any further feedback, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,755 reviews