LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“The service provided when ordering the alarm & pendant was second to none, including the setting up etc. However my mum had Alzheimer’s & would not wear the alarm. The contract was cancelled prior to the renewal date, however at the end of March Lifeconnect took £235 from my mother’s account. Unfortunately, my mum passed away on 18/3/24. The alarm & fob have been returned, along with death certificate & bank information as requested, but they still have not refunded the amount. There are no managers to speak to, the email they give bounces back, what is a very upsetting time is being made far worse by a company who ironically look after elderly & infirm people”

Helpful Report

Posted 6 months ago

Dear Charlotte, Thank you so much for taking the time to provide your feedback on your experience with LifeConnect24. We truly appreciate your kind words about the service provided during the ordering and setup process. We are sorry to hear about the difficulties your mum faced in wearing the alarm due to her Alzheimer's. Please accept our deepest condolences for the loss of your mum. We can assure you that this issue is of great importance to us, and we are committed to resolving it promptly. Our Customer Service Team has already reached out regarding this matter. Best regards, LifeConnect24

Posted 6 months ago

“Altjough I have never had to call lifeline in an emergency, it is reassuring to know that it is there should I need to call in the future.”

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Posted 6 months ago

Hello Elizabeth, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“Lifeline24 are a brilliant company definitely would recommend them very friendly very professional in the Job they do”

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Posted 6 months ago

Hello George, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and appreciate your willingness to recommend us to others. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“Quick efficient service but we ordered on a Wednesday and asked for the delivery to be on the Friday. It was delivered on the Thursday when we were out and a neighbour had to take it in! Nevertheless all went well and installed in a satisfactory way. I thought there would be a wireless connection to our router. The size of the table on which the router is sited is small and not able to be moved or changed to a better position so impossible to fulfil the recommended one metre apart. Perhaps this should be clarified in the sales pitch?”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review and for taking the time to leave your thoughts on the Service. I am very glad to hear that you were satisfied with the majority of the Service you have received thus far and I hope for continued contentment well into the future. In order to make that wish more feasible, I am pleased to confirm that your comments on the less exemplary aspects of your experience thus far has been shared with the appropriate department for further discussion. If you require any additional assistance, please do not hesitate to contact us again in any matter that best suits you. Best wishes, Ash Lifeconnect24 Administration Team

Posted 6 months ago

“After installing the alarm, my Dad unfortunately pressed his button by mistake and the Lifeconnect representative was only too pleased to speak to him and reassure him that there was no problem. Excellent service so far.”

Helpful Report

Posted 6 months ago

Hello Jan, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“A very good system gives me peace of mind”

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Posted 6 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“We have only had Lifeline for a few days but it was used the next day as I had a fall. As the speaker is downstairs and we were upstairs at the time we were unable to talk to a helper but you got our neighbour to come and help so thanks .”

Helpful Report

Posted 6 months ago

Hello Mr and Mrs Stumbles, Thank you for taking the time to leave a review. We hope you are recovering well from your fall and are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“A very smooth ordering service with great communication. My mother changed her mind about the bracelet she had ordered and It was a very straightforward process to switch to necklace type. Setting up the system was very straightforward and quick. Very good service!”

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Posted 6 months ago

“Very helpful when I rang up on behalf of my 97 year old Father and all my questions were answered.”

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Posted 6 months ago

Hello Ken, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“Maintains independence. Very easy system to install.”

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Posted 6 months ago

Hello Betty, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“Needed a replacement control unit as previous unit standby battery was not charging. No problem ordering the free replacement unit. Delivered very quickly and came with all the items required. Easy to set up & return the faulty unit also at no charge. Great service all round.”

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Posted 6 months ago

“Im so please with the support I've received from LifeLine24. Im sure this device will be useful, especially if their technology moves forward and more range area is covered. I think there should be a little more investment as economic means of tracking and use of Sims is already available at low prices. as proved in the area of Monimoto tracking for vehicles. Im am very grateful to LifeLine24 's support. Thank you.”

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Posted 6 months ago

“Wuick and accurate. Device does what it promises. Response team quick and polite at set up stage. Wrist bracelet button device is a bit chunky”

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Posted 6 months ago

Hello Kathleen, Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“Delivery on time easy to set up and test. I now have peace of mind that help is there when I need it”

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Posted 6 months ago

Hello Janet, Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service and that it's providing peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“Delivered the new alarm promptly and when there was a problem with the pendant linking to the main unit they sent a replacement by next day.”

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Posted 6 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that we could help resolve the problem. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“First impression setting was excellent. Gives confidence to the user and his family.”

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Posted 6 months ago

“Seamless service from start to finish”

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Posted 6 months ago

Hello Sara, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“I was really happy to have found your service online when my aunt fell ill and was discharged from hospital. I lived 30miles away from her and it gave me confidence of she needed anything I would be notified as she was fine before due to gauestro problems and becoming very weak was shockingly given a walking frame. I spoke to someone at LifeConnect named Harry who was absolutely wonderful to sign up with. He was extremely caring over the phone and professional. He gave me all the information I needed and explained things to me clearly, calmly and I felt really assured by him. The telephone could have not been that nice at all but it was. Also when I first tried ordering online it didn’t go through right. I was under so much stress I thought I had ordered it online after midnight.!..LifeConnect24 rang me the next day to ask if I was okay and meant to put an order through for the service. …I was really pleased about that and found them to be really helpful not pushy. It gave me some hope for my aunt during a really stressful, upsetting time. I felt at ease on the phone with Harry at LifeConnect24 and assured during and after our telephone call. I felt I had done something positive. Sadly I will need to cancel now but I just wanted to say thank you and especially to Harry there I spoke to for being so caring and professional.”

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Posted 6 months ago

Hello Julia, Thank you for taking the time to leave a review. We are pleased to hear that you were satisfied with the service and that Harry could provide such a positive experience. We wish you and your family all the best for the future. Kind regards, LifeConnect24

Posted 6 months ago

“Very helpful and speedy replacement equipment when a problem arose”

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Posted 6 months ago

Hi Angela, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

“Excellent service with prompt delivery”

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Posted 6 months ago

Hello Pamela, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

LifeConnect24 is rated 4.7 based on 7,742 reviews