LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been a real peace of mind having lifeline there for my Mum the last few years. When she needed help and I was away abroad they were brilliant. I can’t say thank you enough.”

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Posted 6 months ago

“This is the worst company I've had dealings with. TWICE I had a fall and on both occasions nobody contacted me from the company, nor did any medical help arrive. FIVE hours "I was out of it" until a neighbour called and let themselves in. The second occasion I was on the floor for 45 minutes. the alarm kept saying someone would talk to me soon. Then the alarm said "battery low." Nobody spoke. I sent the alarm back, as instructed using a label received via an sms message from the company. I haven't received the £415 taken from my account. I think small claims court will have to be next.”

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Posted 6 months ago

Hello Terence, Thank you for your review and for sharing your feedback on the Service. I am sorry to hear that you were unhappy with the Service as you experienced it. I would like to be able to provide further assistance on this matter but I have been unable to locate you in our system using the details available to me, rendering such aid impossible at this moment. As such, if you would like to discuss this matter further, I would recommend calling us at 0800 999 0400 or emailing info@lifeconnect24.co.uk. Best wishes, Ash

Posted 6 months ago

“Bought for my mum and dad as both disabled gives me a huge relief from worry”

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Posted 6 months ago

“Service and information was very good and the person I spoke to was most helpful”

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Posted 6 months ago

“Purchased for my mother a week ago. Jos was very helpful on the phone and as he said it was easy to install. My mother has pressed the alarm by mistake, but the operator was fine with this, quickly checking she was ok. Gives peace of mind that help is there in an emergency.”

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Posted 6 months ago

“Fantastic organisation thanks for your help Friday night and Saturday early morning very much appreciated”

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Posted 6 months ago

“Excellent service very helpful I will recommend to friends .”

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Posted 6 months ago

“Peace of mind. A safety element for elder persons”

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Posted 6 months ago

Hello Margaret, Thank you for your review today and for sharing your thoughts on the Service. I am glad to know that you have had a positive experience thus far. If you require any additional assistance, please feel free to contact us again. Best wishes, Ash

Posted 6 months ago

“I am very very pleased with my new lifeline box which does not need a phone line. I had wires draping everywhere and apparently the land line was costing me £18 a month. So although the LIfeline box is a little more expensive I am saving money. I tested it a day or so ago and it seems excellent. I havent tested the long distance mode yet but I am sure it will be good. Many thanks, Val Torreggiani.”

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Posted 6 months ago

“very helpful assistance -clear and precise.”

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Posted 6 months ago

“Many thanks, LifeConnect24, the upgrade was successful, but we did get into a bit of a muddle with the two push-buttons. Fully sorted now, with many thanks again, Peter”

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Posted 6 months ago

Hello Peter, Thank you for your review and for taking the time to comment upon our Service. I am glad to hear that everything has been sorted for you and that the Service is running as expected. If you require any additional assistance, please feel free to contact us again. Best wishes, Ash

Posted 6 months ago

“Excellent help with set up over the phone”

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Posted 6 months ago

“Yeah price was good compared to many and staff was friendly and honest when it came to making a game plan best for me with my epilepsy in what it would and wouldn't detect. Over all very happy, was impressed with the short top up charge time being I have to be wearing it near 24/7.”

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Posted 6 months ago

“Great Service - Really Really Good”

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Posted 6 months ago

“Really impressed with it, so easy to set up, took me 10 minutes, done the tests and worked great”

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Posted 6 months ago

“Phoned me and took AGES to say a single word. Damned annoying. then spoke rambling on and on and NOT listening when I asked him to repeat who / what the company was and he just kept talking over me and eventually hung up. DAMNED ANNOYING. The MOST annoying irresponsible and abusive call I have had all week and I get plenty of cold calls such as this and considering I am on the TPS, your company acts against the law and with damned rude staff. I AM FURIOUS AT THE MANNER YOUR STAFF CONDESCEND AND ABUSE.”

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Posted 6 months ago

Hello John, Thank you for your review and for sharing your feedback on this matter. However, I can confirm that our company does not call prospective clients without having been asked by them or a member of their family. As such, I would not imagine the call you received last week was made by ourselves and I cannot locate a record of such a call in our database. If you require any additional assistance, please feel free to contact us again. Best wishes, Ash

Posted 6 months ago

“Would be helpful for elderly and vulnerable if an installation service was provided on delivery .”

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Posted 6 months ago

“I found the company so easy to deal with and very efficient. Everyone was so knowledgeable and helpful which made the whole process easy from buying the alarm to setting it up. I spoke to Miles in customer services at 11am and by 11am the next day the alarm was setup and working. I would highly Lifeline 24”

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Posted 6 months ago

“The alarm arrived in under 24 hours and was quick and easy to install. My Mother set off the alarm accidentally the next day and the response from LifeConnect24 was immediate as promised.”

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Posted 6 months ago

“Replacement of machine was excellent”

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Posted 6 months ago

LifeConnect24 is rated 4.7 based on 7,844 reviews