LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought this for my Auntie, absolutely delighted with the service. Given me such peace of mind, and set up in 5 mins Brilliant Thank you”

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Posted 4 years ago

“I organised this on behalf of my mother and to date it has been a quick, friendly service, simple to install and straight forward which is a refreshing change”

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Posted 4 years ago

“Nasty skin reaction where uncovered battery touches skin on wrist after only 3 days of wearing. No known allergies. Surely the battery should be covered with plastic like the rest of the wrist monitor. Covering with tape/material is likely to be a poor substitute for a properly manufactured cover.Trudy Matthews, step-daughter”

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Posted 4 years ago

Dear Eileen, Thank you for leaving us your feedback and for bringing our attention to this problem. I am very sorry to hear of the reaction your Step-Mother has experienced. The Vibby Fall Detector that your Step-Mother wears should not have an exposed battery. There should be a silver battery covering with the brand 'Tunstall' and some other writing. Additionally, the material the Vibbys are made from is designed so as to not cause allergic reactions. Because of this, I have arranged for a replacement Vibby to be sent to her address in the hopes that this will solve the problem. Along with this, I will include Freepost Packaging for you to return the Fall Detector, so we can investigate what may have caused this. If you experience further difficulties then we will need to look into other alternatives. Again I would like to apologise for any upset or inconvenience this has caused you. It is certainly not what we expect from our equipment. Please do not hesitate to get in contact if we can be of any further assistance. Kind Regards, Lifeline24

Posted 4 years ago

“easy to set up .easy to use.reponse quick and helpfull”

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Posted 4 years ago

“Peace of mind - easy to set up & we spoke to a very pleasant lady to do the test.”

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Posted 4 years ago

“From the my first contact with the Team at Lifeline I have been very impressed with the professional service I have received. All the staff I have spoken to have been kind, helpful and courteous. My order was processed very quickly and I received the alarm system the following morning & it was installed and working in my Mothers house within a few hours. I now have reassurance that should my Mother need assistance the Lifeline Team will be there to ensure that she gets the help she needs. Thank you.”

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Posted 4 years ago

“Fantastic service ! Thank you. Easy set up. Only lengthy part is putting in the responders. I would recommended having all the information to hand before starting ! I didn’t want one but now I have it I’m appreciating having the security of knowing there’s always someone there.”

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Posted 4 years ago

“Excellent response Quick delivery”

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Posted 4 years ago

“Thank you lifeline 24 for your quick response and help with my choice ot alarm.for my 95year old Mother . I have chosen the fall detector with neck pendant, which suits my mother as she has difficulty pressing the alarm . It gives me her daughter peace of mind knowing that if mother happens to fall at home, there will be help from lifeline 24 .”

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Posted 4 years ago

“Excellent service from Lifeline 24. Ordered my alarm early in the morning and it arrived the following day. Setting up was easy and the testing was carried out with very good guidance by the staff at Lifeline 24.”

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Posted 4 years ago

“Well it's very early days yet. The calls to set up the Lifeline 24 were fine. Hopefully it should remain totally unused for many years. I do plan to call at least once a month to make sure it is working properly. It can only really be assessed if a real emergency occurs, so I hope that in reality, I am never able to fully assess it. That is why I have answered "No" to the questions below concerning reviews.”

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Posted 4 years ago

“Having this has given me and my son peace of mind, hopefully I won't use it, but the family are all happy about it as I have had a few falls recently”

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Posted 4 years ago

“Excellent service in supplying my alarm. Have not used it yet, and hope I don't have to, but having it gives me peace of mind.”

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Posted 4 years ago

“I will probably appreciate it more when i become used to it , at present I find it very sensitive easy to set off while dressing and undressing but it is good to have this lifeline as I live alone in a rural area .and it gives my family peace of mind”

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Posted 4 years ago

“I ordered one of these alarms for my mother and, from the initial internet search to delivery and installation, we received excellent service. It arrived the day after I ordered it! The instructions were clear and easy to follow and there was first class support during the testing process. It is helpful that there is an option of necklace and bracelet version, and the fact that this device has a range of 100m and can be worn in the shower, are added benefits. It has given both me and my mother great peace of mind, knowing that someone can help if she has an accident.”

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Posted 4 years ago

“I've always had a fear of falling & not being near the phone but now I have complete peace of mind. All elderly people should have one. Very easy to set up as well. Thankyou.”

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Posted 4 years ago

“Recently purchased this for my auntie. Excellent service & the staff are so helpful & checked everything thoroughly when we tested the alarm. My mum has had one for years & just gives you peace of mind. Would highly recommend.”

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Posted 4 years ago

“After a bad fall at home I decided I needed a Lifeline was what I needed. I ordered my Lifeline24 on Friday afternoon and it came at lunchtime on Saturday. How’s that about service? I’ve got peace of mind now that if I fall again Lifeline24 will get in touch with my son or emergency services and I’ll be safe.”

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Posted 4 years ago

“Very easy to set up & my mum feels more confident knowing that there’s a friendly voice that picks up immediately. My only issue is, we paid the whole amount & the company have contacted us twice about setting up a D.D !!!!”

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Posted 4 years ago

“Got lifeline for my mum who was living on her own to give her and her family some peace of mind. The device and service are excellent and would recommend to anyone with ageing parents”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews