LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,859 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“Speedy delivery. Found the online reg quite difficult and got my son to do it. However the response was good.”

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Posted 2 years ago

“Fault on Alarm being sent has been going on for 45 mins, unable to cancel call unable to ring 0800 999 0400 call just drops out. So glad I am not needing help”

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Posted 2 years ago

Dear Marie, Thank you for getting in touch and for leaving us your review. I am very sorry to hear about the problems you have experienced with your system. I can see a member of our Technical Support team has been in touch and has been able to resolve your problem. We have now received a successful test from the alarm. Our Senior Team has also tested our 0800 number to ensure there is no issues with that line. Again, I would like to apologise for any upset or inconvenience caused. I have escalated your complaint to our team to review whether there is a clearer way we can inform our customers of how to cancel a false alarm. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 2 years ago

“I rang you last week to say my alarm is still telling me my phone is off when it isn’t. I was told a technician would ring me but I’ve heard nothing! Not good!”

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Posted 2 years ago

Dear Lilian, Thank you for getting in touch and for leaving us your review. I am very sorry to hear that there has been a delay with our Technical Support team getting back to you. I can see that one of our friendly team has since been in touch and has been able to upgrade you free of charge to our newer digital system. This system does not require the phone line so will not affect anything else you have in the home. I hope this has resolved your complaint and that you will be happy with your new alarm. In the meantime, if we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 2 years ago

“Luckily have not had to use service yet but equipment is great and set up is so easy. Phone team so lovely and friendly, understand that us old ones need a bit more help with how to use and happily talked everything through with no rush.”

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Posted 2 years ago

“Having recently had a hip replacement after a fall my sons thought it would be sensible for me to have a lifeline as I live alone”

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Posted 2 years ago

“Very please from my phone call and very quick and easy to set up”

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Posted 2 years ago

“My wife and I now have peace of mind.priceless!”

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Posted 2 years ago

“Excellent communication very helpful”

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Posted 2 years ago

“Excellent service for a new customer everything was explained fully.”

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Posted 2 years ago

“Excellent service and product. Easy to apply for and set up for my elderly mother. The initial lifeline 24 didn’t work when we tested it so a replacement was promptly sent without any fuss. The response team and customer service team have all very polite and helpful. Thank you. It gives us all peace of mind, even though my mother lives next door to us, but if we’re out or away we know she can just press the buttons and help is there.”

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Posted 2 years ago

“So far everything is working fine and I feel much safer since purchasing your service every c0ntact since enquiry to purchase,, delivery and testing excellent.”

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Posted 2 years ago

“Excellent service from first phone call to delivery to use and ongoing service levels”

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Posted 2 years ago

“Web site is easy to navigate and well set out, the ordering process is quite simple and straightforward. Prompt delivery the next day. Very easy to set up with the clear instructions provided. Feels and looks like a quality product. Overall, very satisfied.”

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Posted 2 years ago

“The staff were very helpful. Setting up the alarm was straightforward.”

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Posted 2 years ago

“Great service first class half price of other companies and arrived next day , easy to install and easy to set up , very happy customer”

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Posted 2 years ago

“excellent to have peace of mind, it is quite unobtrusive on my wrist”

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Posted 2 years ago

“I found good service from lifeline 24 from enquiry though sales, delivery and installation The wrist device is very comfortable”

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Posted 2 years ago

“Not as easy to set up as thought staff on call were helpfull though”

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Posted 2 years ago

Dear Vera, Thank you for your review. I do apologise that the set up was not as easy as expected, I am glad that our support team were able to assist and get everything up and running for you. If there is anything else we can assist with then please get in touch. Kind regards Richard

Posted 2 years ago

“I researched a number of providers of this type of facility and found Lifeline24 comes out on top. It is early days yet, but I have found the operators to be first class. I have had a number of 'false alarms' (I suppose that happens in the early days) and the operators have always been quite understanding.”

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Posted 2 years ago

“Excellent product, gives us peace of mind knowing our dad can call for help. The customer service I received while setting it up was super, spoke to a very helpful gentleman called Wayne who set everything up for me quickly and efficiently.”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,859 reviews