LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,841 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not as easy to set up as thought staff on call were helpfull though”

Helpful Report

Posted 2 years ago

Dear Vera, Thank you for your review. I do apologise that the set up was not as easy as expected, I am glad that our support team were able to assist and get everything up and running for you. If there is anything else we can assist with then please get in touch. Kind regards Richard

Posted 2 years ago

“I researched a number of providers of this type of facility and found Lifeline24 comes out on top. It is early days yet, but I have found the operators to be first class. I have had a number of 'false alarms' (I suppose that happens in the early days) and the operators have always been quite understanding.”

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Posted 2 years ago

“Excellent product, gives us peace of mind knowing our dad can call for help. The customer service I received while setting it up was super, spoke to a very helpful gentleman called Wayne who set everything up for me quickly and efficiently.”

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Posted 2 years ago

“Lifeline gives peace of mind, especially when you live alone as I do.”

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Posted 2 years ago

“Very quick and prompt service. Set up very easy and the testing was quick. Great peace of mind for the family knowing mum is safer now.”

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Posted 2 years ago

“Great fast delivery and easy setup”

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Posted 2 years ago

“Paid for an alarm, but due to my mistake I had to cancel the order. Customer Services were very unhelpful and a pain to deal with.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your feedback. I can see that the order was cancelled on the same day and a refund was issued within five working days of the order. I hope that this has full resolved the matter for you and if there is anything else we can assist with then please get in touch. Kind regards Richard

Posted 2 years ago

“Staff were informative and friendly when making initial inquiries and when I had purchased and we were doing the test runs with my mother it was all made so simple and clear putting my mother at ease with how to use it”

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Posted 2 years ago

“It’s easy to use, it’s reassuring to have it but I find the wrist alarm a bit bulky as I have very small wrist, I think I would have been better with the one around the neck.”

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Posted 2 years ago

“I purchased the Key Safe for an elderly relative who is reluctant to have a key safe but is gradually becoming necessary.”

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Posted 2 years ago

“Very easy and quick to install”

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Posted 2 years ago

“Easy to set up and test with friendly, helpful staff at the call centre.”

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Posted 2 years ago

“Very impressed with the service on all points”

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Posted 2 years ago

“It was extremely straightforward to set up the box unit and wrist alarm, I tested the unit and was answered immediately, which was extremely reassuring. I was asked to test the wrist band from a greater distance but it didn't respond, this issue was dealt with immediately by Customer Services who were extremely helpful and after testing again I was up and running. Having this alarm makes both myself and my children feel a lot more confident about me living alone. I would definitely recommend this product.”

Helpful Report

Posted 2 years ago

“I have so far received about five test and notification calls from Lifeline over a period of about two weeks, which all seems very satisfactory; although it is not clear whether a cellular check by yourselves at about 9 pm last night (23 March) was initially successful in finding my location. Moments later, however, I received a comment that “ location has been sent”. My i-pad refuses to answer further parts of this questionnaire ! Sorry. Filmer Honywood”

Helpful Report

Posted 2 years ago

“The unit and the contact centre are good, they are friendly and reassuring. The admin and renewal is not so good. Be aware that the prices do increase annually without any pre warning or notification of what the new prices are. It doesn’t mention this on the website when you order. The terms and conditions are not available on the website. I’ve notified trading standards because it continues to be hidden a year after me first raising it, but could easily be rectified with a bit more transparency.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for getting in touch. I am sorry to hear about your experience with your renewal price. We do contact our clients before their renewal is due to confirm any prices increases. I am sorry to hear this was not the case for you. I have escalated your feedback to our Web team to see why you did not receive this email. In order to ensure this does not happen again, I have frozen your price going forward so that there are no future increases. Thank you again for your time and for leaving us your feedback. I would like to apologise for any upset or inconvenience caused. Should you have any further comments or queries please feel free to get in touch on 0800 999 0400 or by emailing info@lifeline24.co.uk. Kind Regards, Rebecca

Posted 2 years ago

“I purchased this for my mother to give her and I peace of mind as she lives alone. It has been a good experience so far and it was very easy to set up over the phone”

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Posted 2 years ago

“Love the concept and I purchased the Lifeline Vi alarm with MyAmie Pendant for my elderly mother, which I finally installed and tested last week. What I would say, is that when we went through the initial testing set-up, there were lots of beeps and my mother found it rather confusing and it was difficult for her to delineate between the recorded message and the actual call centre operative and she wasn't really sure when to speak. The other thing is that because the speaker on the Vi Alarm is quite small, she found the sound quite distorted and difficult to understand what was being said.”

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Posted 2 years ago

“I purchased this for my mum, the set up was simple and she feels safer now.”

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Posted 2 years ago

“Very helpful. Very punctual. Easy to install. Very friendly service.”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,841 reviews