LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,755 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,755 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how LifeConnect24 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication and sales were great. Delivery time was excellent Very easy set up, testing to get up and running has a very straight forward and well orchestrated system. Overall a very good experience at a difficult time. Thanks”

Helpful Report

Posted 4 years ago

“We ordered this for our mum, very quick delivery and set up! Very impressed.Mum is pleased and feels safer for having the pendant.”

Helpful Report

Posted 4 years ago

“Delivered next day as promised and very quick and easy to set up and down load Mum's information.”

Helpful Report

Posted 4 years ago

“Excellent service and very helpful staff.”

Helpful Report

Posted 4 years ago

“I have recently installed this for my Mum as she is now alone overnight it provides piece of mind to us.”

Helpful Report

Posted 4 years ago

“The website made it look like it was very easy to install. Quite the opposite. The wires are fiddly and the labels on the machine small. The instruction manual is technical and mind blowing for the elderly. This is not just an easy steps plug and go device. The fall detect button is not recessed or protected so accidental alarm activations are likely. A simple watch protector bar would reduce this. Not designed to reduce accidental alarms. The telephone service is great and the people on the other phone exceptionally patient, although they agree they have a high accidental call rate. Be prepared for heart stopping false alarms but the need to take it seriously every time. Once set up at the end of the day, I nice set up and tested, it’s a good way to add safety and reassurance.”

Helpful Report

Posted 4 years ago

Dear Melissa, Thank you for your feedback, I am pleased to hear that the alarm is providing safety and reassurance. I am very sorry to hear of the difficulties you have experienced with the setup of your alarm. The alarms we provide are designed as plug and play systems - meaning they simply need to be plugged in where the existing home phone is and then the home phone plugged into the back of the alarm. However, we are mindful that for certain users this may be more complicated. Because of this, our friendly technical team is available 24 hours to answer any queries or problems you might face. If you are currently finding that the Fall Detector is slightly too sensitive then we do have other options available. For user's finding the wrist pendant too sensitive a neck option can be arranged on a slightly less sensitive setting. For users who are not prone to blackouts or fainting the plan can be downgraded to our standard push-button - which will not go off unintentionally. Again I would like to apologise for any inconvenience this has caused. I am pleased to hear the alarm is now set up and tested successfully. Should you have any further queries or concerns, please do not hesiate to get in touch. Kind Regards, Lifeline24.

Posted 4 years ago

“Excellent service so quick and easy to set up and Wayne was very helpful and informative, so pleased to have peace of mind for my 96 yr old grandmother.”

Helpful Report

Posted 4 years ago

“Very prompt service”

Helpful Report

Posted 4 years ago

“I’ve not yet had reason to press the red button but the fact I have it with me and can access somebody 24/7 must make it an excellent item”

Helpful Report

Posted 4 years ago

“Quick and easy service. Response staff very helpful. I now have peace of mind - just incase......!”

Helpful Report

Posted 4 years ago

“Absolutely fantastic as a confidence builder that help is right on hand. Thank you for the opportunity of having such a wonderful piece of technology”

Helpful Report

Posted 4 years ago

“So happy - can’t believe my husband had a fall and we needed to use it less than 2 hours after activating it! So happy at the quick response.”

Helpful Report

Posted 4 years ago

“Had to use it on 2nd day was much easier than using phone”

Helpful Report

Posted 4 years ago

“Easy to install and comfortable to wear.”

Helpful Report

Posted 4 years ago

“Having my lifeline makes me feel more secure when I am on my own I would recommend it to any one. Thank you”

Helpful Report

Posted 4 years ago

“I had a lifeline when I lived in Kent. I tripped and fell and broke my humerus, I pressed the button and got the help needed. It took four months to get my arm fixed! That is why now have a new lifeline as I have now moved to live with my daughter in Spalding and as everyone here goes out to work/school I really need one!”

Helpful Report

Posted 4 years ago

“Very easy to set up and lovely helpful people at the end of the phone.”

Helpful Report

Posted 4 years ago

“Excellent product, easy purchase and set up, staff very helpful during set up. great for peace of mind”

Helpful Report

Posted 4 years ago

“Hi Sorry but I’m not sure that the set up was ok , not very happy with the feed back & we’ve still not put Mums key number thro to the office. Each time I phone up they say do it thro email? Going to try again today”

Helpful Report

Posted 4 years ago

“Very prompt and efficient service. Staff couldn't have been more helpful!”

Helpful Report

Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,755 reviews