LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“The alarm doesn't work outside our home. We have been persuaded to try an upgrade but it hasn't arrived yet. When the alarm does work it is the base that talks - it is unlikely to be in hearing distance from the user...”

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Posted 1 year ago

Hello Alice, Thank you for taking the time to leave your feedback on the Service. I am sorry to hear that you have had a few difficulties with the set-up of the Alarm. I have written you a private message to further assist with the matter and have raised the matter with the appropriate departments for further review. Best Wishes, Ash

Posted 1 year ago

“Very helpful sales team, easy installation and the test call to emergency response team again were polite and helpful. One or two problems with test call soon ironed out.”

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Posted 1 year ago

“My lifeline box stopped working so I’m very happy you sent me new one for which I thank you. I have returned my lifeline to you as requested .”

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Posted 1 year ago

“Very pleasant staff to deal with a swift completion of order Fitting instructions easy to follow .Recommended by local council after consultation at hospital.”

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Posted 1 year ago

“Very pleased with Lifeline and the setting up was easy”

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Posted 1 year ago

“Very good service easy to set up delivered next day”

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Posted 1 year ago

“We've had this installed for a good few years and the service is very good with the system checked regularly. The pricing on the website is misleading though. You would expect the £165 package to remain so except for a small inflation increase. Wrong! The first year adds a joining fee. A 'joining fee' gets charged every year. How come? Even so, our annual plan had a further unexplained £55 added. Customer services had no explanation for the additional fee or the annual joining fee. We may be looking for an alternative service if we can't understand the fees better. Shame.”

Helpful Report

Posted 1 year ago

Hello Nigel, Thank you for your review today and for taking the time to leave your feedback on the Service. I am sorry to hear that some aspects of our Service has caused confusion for you. I would like to assure you that the matter has been raised with the appropriate departments for further review. I can see from the notes for your account that the matter was discussed and resolved over the phone. Nonetheless, I have sent you a private message with a further update on the matter, with the hopes of soothing any lingering anxieties about the Service. Best Wishes, Ash

Posted 1 year ago

“Very simple to set up, arrived next day! All call handlers are friendly and helpful”

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Posted 1 year ago

“Swift and efficient service.”

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Posted 1 year ago

“Thankyou for everything, I'm happy with my service Ms sandra lenno.”

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Posted 1 year ago

“Customer for several years and always satisfied with all aspects of service. From days of Tynetec and Lifeline this has been a service I’d recommend to any one. Since becoming Life Connect 24 there has been a noticeable decline in the attitude towards customers, being made to feel like ungrateful cash cows ready to fork out more cash for extras when ‘basic’ doesn’t quite match physical abilities. The basic service was previously of good quality and offered some flexibility. The basic service is now “one size fits all’ , and anything different has become a chargeable extra, even for something as small as a wrist-strap. The new basic wrist-strap has become a piece of floppy elastic with a clasp but nothing to hold the surplus 4/5 inches in place. When washing your hands, this gets soaked and stays wet for the rest of the day. The equipment becomes uncomfortably unwearable. Arthritic hands/fingers make it impossible to switch to pendant, which has also been downgraded so that the face of the pendant has little protection from accidental activation such as when putting on a tee-shirt, resulting in time-wasting calls for call-handlers and even for key holders who become unnecessarily alarmed and concerned. After a short trial of these inconveniences, I contacted Customer Services who recommended the Fall Detector which looked like the previous versions of a personal alarm, with a sturdy flexible plastic wrist strap which could be wiped dry if it got wet. It had a protected, better-designed pendant face. Of course, this would be on top of the annual £230 I had pre paid. (Shown as an extra £110 annually) There was no similar wrist strap available for the basic button-style pendant. I was advised to go online and look for one myself. With severe arthritis in dominant hand, this is difficult, time-consuming and painful. It has taken me months to find a workable solution, but I discovered another service provider able to provide the wrist strap and pendant that was fit for my needs. I test-compared the 2 and the Lifeconnect 24 continued to set off false alarms even when I wasn’t wearing it! LifeConnect 24 equipment in my opinion, has never been fit for purpose, and the whole business plan seems designed to push people into buying evermore pieces of their equipment. This is how Customer Services seems to have been trained. Prepayment of an annual plan seems to exclude me from having any kind of refund for the remaining months when no longer require this unfit-for-purpose equipment. The lack of refund for unused months has not been clearly pointed out in your printed information. You do not ask reviews to mention the functionality of the equipment, just customer service, price, delivery, returns and refunds”. I wonder why? I wouldn’t recommend you to anyone, even if your call handlers are always pleasant and polite and deliveries are good. All for the sake of a wrist strap you have lost this customer, and anyone I may tell of my experience.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review today and for taking the time to leave your feedback on the Service. I am sorry to hear that you have been dissatisfied with the equipment provided to you over your time with us. I can confirm that your feedback will be shared with the relevant departments and that I have written to you privately to try and resolve your concerns. Best Wishes, Ash

Posted 1 year ago

“I found the introduction to Lifeline 24. Very easy. I now feel safe with the assurance that there is someone to help me if needed.”

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Posted 1 year ago

“Excellent service young person on the phone was very informative and speed of delivery very quick arrived the next day easy to install thank you”

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Posted 1 year ago

“Absolutely great . Definitely very kind and nothing to much trouble. They help me with mum sorting thing out and rang mum and myself to make sure we were set up properly.I cannot thank them enough for there help . Staff absolutely fantastic and very patience with me ❤️”

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Posted 1 year ago

“I am about to return my equipment and ask for a refund. It’s the worst customer service ever. I have tried all day to get through to the customer service number that is advertised as 24/7 I have listened to music and recorded messages for over an hour at each attempt to talk to someone. I have pressed the alarm and expressed my concern to the operators three times, on each occasion I was assured my message would be emailed as urgent and I would receive a call back as priority. The last person that responded to my pendant call gave his name as Jack and gave assurance that I would definitely get a call back and he understood why I was so disappointed with the service. It is now past 10pm I have received no call back and still get no response from the 24/7 telephone number. I do not recommend this company, and will request a full refund tomorrow.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review and for taking the time to leave your feedback on the Service. However, I am sorry to hear that you have had a negative experience with our Customer Service Team thus far. Please rest assured that your feedback will be promulgated with the appropriate department for further review. I can also confirm from our records that a member of our Team has been in touch and successfully resolved the issue amicably. Best Wishes, Cordelia

Posted 1 year ago

“Nice, compact items. Fairly easy to understand instructions. Perhaps too many items to read. Elderly people like to keep things simple and clear. Suggest a booklet that contains all the instructions in one format rather than separate sheets of instructions. Also, try to be kind to our weakening eyesight. Make the print and diagrams really clear. Thank-you for the help and reassurance that I received over the telephone when needed.”

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Posted 1 year ago

“Great service arrived next day.”

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Posted 1 year ago

“This company is out to take advantage of vulnerable customers. I ordered an alarm in July. When it arrived, contrary to the website stating that it is easy to set up, it really wasn’t. My parents have broadband and it turns out after numerous calls with the contact centre, that their phone line was not compatible. One technical support agent told us there was a fault with the alarm itself and we had to return it and they would send us a new one with a special adapter in it. A new alarm was sent without the adapter! After further calls, we finally gave up trying to set this up. I was advised by the customer service agent that I would get a full refund as it was during the 30 day cooling off period. However only €37.47 of the initial €139 was refunded- for something that didn’t even work. I also found the service appalling and sometimes when I was contacting lifeline by mobile phone, the calls were either not answered or took ages to answer. I contacted them again to query why I was not refunded the full €139 and I was advised it was the due to the set up fee! But it was not set up!! I can’t find anywhere on the website where it advises that I would be charged over €100 even if the device was returned and it didn’t work for us. Even on the phone, I was not advised of this. I have to say, I wouldn’t have ordered it if the company was clear on their website how much the set up fee was. I will be pursuing my complaint further in order to retrieve my money. Be warned about this company!”

Helpful Report

Posted 1 year ago

Hello Yvonne, Thank you for your review today and for taking the time to leave your feedback regarding the Service. I am sorry to hear, however, that you have been dissatisfied with the cancellation of the Service. I can confirm that I have written you a private message to hopefully ameliorate your concerns. Best Wishes, Cordelia

Posted 1 year ago

“Ordered a key safe already have life line pendant which is very good for my mother and easy to use.”

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Posted 1 year ago

“Only had alarm for a few days but all working ok.”

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Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,742 reviews