LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,846 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,846 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast, efficient delivery of package, which was key to my mum being able to return to her home. Set up relatively straight forward, although have my doubts about leaving this to 94 year old. Staff at the end of phone during setup helpful.”

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Posted 5 years ago

“I am very happy with how easy this has been to set up, for my father.”

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Posted 5 years ago

“Really easy to order and set up the system. This will give the family peace of mind.”

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Posted 5 years ago

“I am writing on behalf of my Mother who has had the lifeline set up for her. She has recently come out of hospital following a fall, during which time she was laying on the floor for over 16 hours unable to contact anyone. She was so pleased that the Lifeline 24 had been set up and having the knowledge that she wouldn't be in the same situation again. Whilst her confidence following the fall has been hit, this system has gone a long way to restore that damage.”

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Posted 5 years ago

“Really helpful staff. Lovely attitude shown by response team during set up test. Feel very reassured.”

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Posted 5 years ago

“Only recently installed but ... It seems easy to get people on the phone for queries. The equipment was received speedily the next day. Its is easy to setup and the tests went smoothly E.g. works in the garden just fine.”

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Posted 5 years ago

“Staff fantastic really helpful and calm my mother-in-law has peace of mind and her family now thank you very much lifeline 24 would definitely recommend this company two others”

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Posted 5 years ago

“This was so easy to order and install. The bracelet is discreet and lightweight giving piece of mind. The staff are friendly but professional. I would definitely recommend.”

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Posted 5 years ago

“Excellent customer service”

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Posted 5 years ago

“Had excellent service from the outset with Lifeline 24. Great communication with friendly helpful personnel at all stages. The product and set up was great and straight forward to do & use. I would recommend this to anybody that is wanting peace of mind with a reliable Lifeline service. Top Mark's all round. Thanks”

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Posted 5 years ago

“very prompt service and lovely staff........... well done”

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Posted 5 years ago

“The response was quick and clear. The equipment arrived when requested. The instructions were straightforward, and worked first time. As a user I was able to set it up and test it myself, my son did check it! Now I have peace of mind personally and for my family, knowing help is at hand should I need it.”

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Posted 5 years ago

“Have submitted Review 10 mins. Ago”

LifeConnect24 5 star review on 15th August 2019

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Posted 5 years ago

“My lifeline alarm has made me more confident just knowing that it's there if I need it.the staff on the end of the line are both polite and helpful.cant give them enough praise..”

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Posted 5 years ago

“Seems to be an efficient and reliable service giving piece of mind.System has worked well.”

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Posted 5 years ago

“The alarm system, for a person living on their own, has been rewarding to ones safety.”

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Posted 5 years ago

“Have already sent one of these, your welcome booklet refers to an installation guide which I never received? Maybe you could forward one please.”

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Posted 5 years ago

“Very easy to set up (less than 5mins). The operator when testing was polite and friendly when mum tested it. Mums major problem is - does she wear it on her wrist or around her neck. Great range of 100 metres which enables mum to go to the bins and her car and still have her button friend!!”

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Posted 5 years ago

“Peace of mind that if I fall or feel unwell in the house or garden I have means of contact to get the appropriate help, especially as my fall alarm should alert helpline even in the event that I am unconscious from a fall. My daughter has peace of mind too as I have had several falls lately.”

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Posted 5 years ago

Dear Daria, Thank you for your kind feedback, it is very much appreciated. I am glad to hear that you are pleased with the service you have received so far and that the equipment we have supplied is providing reassurance to both yourself and your loved one. If we can be of any further assistance at all, please do not hesitate to contact us. Kind Regards Anny

Posted 5 years ago

“Very quick delivery from after being ordered Missing part which was not good, so had to email to get this sent out Not as easy to set up as I was expecting Sure it will improve once in use but not the perfect start to buying/ setting up”

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Posted 5 years ago

Good Morning, Thank you for your feedback, it is greatly appreciated. I am sorry to hear that you found set up of the equipment not as straight forward as we would have hoped, all of our alarms are sent out pre-programmed and ready to plug in, with each and every alarm order we include full illustrated instructions and our customer service team are on hand 24 hours a day and are happy to assist with the set up over the telephone should any one of our customers require assistance or additional guidance with set up of their equipment. I am also sorry to hear that the telephone adapter was missing from your order an can see that this was sent out via next day delivery service on the same date as you have notified us of the missing part. Please do accept our apologies for the inconvenience caused. If you wish to discuss this further or we can be of any further assistance, please do not hesitate to contact us. Kind Regards Anny

Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,846 reviews