LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,747 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“Excellent service thank you”

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Posted 2 years ago

“Speedy response for confirmation of order, delivery of monitor and set up”

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Posted 2 years ago

“From ordering to fitting alarm everything was faultless.”

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Posted 2 years ago

“The package I received was a replacement box because the first one was not recharging,even though I had it only 6 months. This leads me to think that the first box was not a new one. I have the falls version which is ultra sensitive and very often goes off even if I don’t press it or in some cases, don’t even touch it. I find the telephone response is very good and reassuring.”

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Posted 2 years ago

“A very quick response. Very efficient in explanations and the process for connection and future service. As I am not used to such transactions over the phone, I found it too fast in the sense that I hadn't quite time enough to take things on board. Normally I would have my local family to consult. However, I had made the enquiry myself so I continued with the interview. I found it worrying to be paying set-up fees and a contract within this short chat over the phone. I was relieved when the equipment arrived as described, by the first post on Monday and the set-up was as easy as I had been told. I was previously anxious about this. it all seems to be working normally and I am satisfied with the system so far.”

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Posted 2 years ago

“The first outdoor key safe only worked less than two years and so was outside the guarantee for a replacement. I hope it’s replacement works longer than this.”

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Posted 2 years ago

“Arrived quickly, easy to set up. Now my father has peace of mind knowing that he can contact someone if he needs too.”

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Posted 2 years ago

“Fast delivery, easy to use, friendly helpful staff. Have used Lifeline before for other elderly relatives”

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Posted 2 years ago

“Excellent response ordered at 11 am delivered 11am next morning easy to setup working in about 5min.Only criticism is the short adapter cable is very short! Otherwise very happy”

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Posted 2 years ago

“Excellent service when buying and setting up lifeline. Very friendly, helpful and professional team thankyou”

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Posted 2 years ago

“Very lovely to deal with and very quick delivery. My mum pressed the button by mistake and heard someone saying her name and was everything ok. She said she felt very reassured when she heard the voice even though there was nothing wrong. It reassured all of us. She has just got the alarm.”

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Posted 2 years ago

“Not very impressed as I have not had a response to my information form and have not been able to activate my alarm , very disappointed so far should be no stars really.”

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Posted 2 years ago

Dear Raymond, Thank you for getting in touch and for leaving us your review. I am sorry to hear that you have been unhappy with your recent order. Thank you for bringing this to our attention as we will need to investigate why you were not contacted. I can see that you sent a paper copy of the form to us in the post so our usual process would be to email or call you to confirm this. I can see you have since been in touch with our friendly Customer Service team who have been able to confirm that your form has been received. I can see that your alarm is now active. As a goodwill gesture, I have added a month of free service to your account so that you have not been charged for any time you have been unable to use. Again, I would like to apologise for any upset or inconvenience caused. If we can be of any further assistance please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 2 years ago

“I have only had my Lifeline for about two weeks, but already feel more confident in the home, as I am now living alone - my partner being in hospital for a lengthy stay. I put on my wrist strap, (which I find easy to fit) first thing in the morning, and take it off when getting into bed at night. I forget it is there as it is very comfortable. Have tested the Lifeline and received good service. Overall I am very pleased.”

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Posted 2 years ago

“Peace of mind knowing that someone is within reach should I need assistance.Thank you.”

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Posted 2 years ago

“Delivered when expected, set up was straight forward for me but my mum wouldn't have been able to do it (she thought it would be delivered and set up for her). Staff helpful at each contact.”

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Posted 2 years ago

“So easy to purchase, arrived following day, simple to install and setup, text procedure good. Thankfully not had to use yet, but comforting to have it.”

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Posted 2 years ago

“So far so good. I was a bit worried about wearing the pendant all the time, but it is working well. Your backup through the installation was excellent. Yes to next question but unable to type a response.”

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Posted 2 years ago

“Excellent so far. Set up easy. 3 test calls answered within 3 rings. Mum set of alarm a few days later, again answers within 3 rings. Operator was professional and courteous and made mum feel at ease. She is happier and more confident at home alone. Thank you”

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Posted 2 years ago

“excellent range and service - setting up was easy and location finder worked with no issues - all in all great purchase and reassuring for all parties”

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Posted 2 years ago

“When my carer had set it up for me I was very pleased with the way it was extremely well tested with one of your young ladies. Thank you”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,747 reviews