LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,859 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lifeline gives peace of mind, especially when you live alone as I do.”

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Posted 2 years ago

“Very quick and prompt service. Set up very easy and the testing was quick. Great peace of mind for the family knowing mum is safer now.”

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Posted 2 years ago

“Great fast delivery and easy setup”

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Posted 2 years ago

“Paid for an alarm, but due to my mistake I had to cancel the order. Customer Services were very unhelpful and a pain to deal with.”

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Posted 2 years ago

Good Morning, Thank you for your feedback. I can see that the order was cancelled on the same day and a refund was issued within five working days of the order. I hope that this has full resolved the matter for you and if there is anything else we can assist with then please get in touch. Kind regards Richard

Posted 2 years ago

“Staff were informative and friendly when making initial inquiries and when I had purchased and we were doing the test runs with my mother it was all made so simple and clear putting my mother at ease with how to use it”

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Posted 2 years ago

“It’s easy to use, it’s reassuring to have it but I find the wrist alarm a bit bulky as I have very small wrist, I think I would have been better with the one around the neck.”

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Posted 2 years ago

“I purchased the Key Safe for an elderly relative who is reluctant to have a key safe but is gradually becoming necessary.”

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Posted 2 years ago

“Very easy and quick to install”

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Posted 2 years ago

“Easy to set up and test with friendly, helpful staff at the call centre.”

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Posted 2 years ago

“Very impressed with the service on all points”

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Posted 2 years ago

“It was extremely straightforward to set up the box unit and wrist alarm, I tested the unit and was answered immediately, which was extremely reassuring. I was asked to test the wrist band from a greater distance but it didn't respond, this issue was dealt with immediately by Customer Services who were extremely helpful and after testing again I was up and running. Having this alarm makes both myself and my children feel a lot more confident about me living alone. I would definitely recommend this product.”

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Posted 2 years ago

“I have so far received about five test and notification calls from Lifeline over a period of about two weeks, which all seems very satisfactory; although it is not clear whether a cellular check by yourselves at about 9 pm last night (23 March) was initially successful in finding my location. Moments later, however, I received a comment that “ location has been sent”. My i-pad refuses to answer further parts of this questionnaire ! Sorry. Filmer Honywood”

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Posted 2 years ago

“The unit and the contact centre are good, they are friendly and reassuring. The admin and renewal is not so good. Be aware that the prices do increase annually without any pre warning or notification of what the new prices are. It doesn’t mention this on the website when you order. The terms and conditions are not available on the website. I’ve notified trading standards because it continues to be hidden a year after me first raising it, but could easily be rectified with a bit more transparency.”

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Posted 2 years ago

Good Afternoon, Thank you for getting in touch. I am sorry to hear about your experience with your renewal price. We do contact our clients before their renewal is due to confirm any prices increases. I am sorry to hear this was not the case for you. I have escalated your feedback to our Web team to see why you did not receive this email. In order to ensure this does not happen again, I have frozen your price going forward so that there are no future increases. Thank you again for your time and for leaving us your feedback. I would like to apologise for any upset or inconvenience caused. Should you have any further comments or queries please feel free to get in touch on 0800 999 0400 or by emailing info@lifeline24.co.uk. Kind Regards, Rebecca

Posted 2 years ago

“I purchased this for my mother to give her and I peace of mind as she lives alone. It has been a good experience so far and it was very easy to set up over the phone”

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Posted 2 years ago

“Love the concept and I purchased the Lifeline Vi alarm with MyAmie Pendant for my elderly mother, which I finally installed and tested last week. What I would say, is that when we went through the initial testing set-up, there were lots of beeps and my mother found it rather confusing and it was difficult for her to delineate between the recorded message and the actual call centre operative and she wasn't really sure when to speak. The other thing is that because the speaker on the Vi Alarm is quite small, she found the sound quite distorted and difficult to understand what was being said.”

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Posted 2 years ago

“I purchased this for my mum, the set up was simple and she feels safer now.”

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Posted 2 years ago

“Very helpful. Very punctual. Easy to install. Very friendly service.”

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Posted 2 years ago

“After an initial "hiccup" no equipment was received from you. I telephoned your helpline number and a very helpful and pleasant lady arranged for the equipment to be sent to us by Royal Mail. It arrived the following day and has subsequently been installed and tested. We are very pleased with the service you are providing. Thank you”

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Posted 2 years ago

“I can't fault the service at all, so helpful. The alarms have been very easy to set up and where there was a problem with the signal the team were very helpful in getting it sorted”

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Posted 2 years ago

“Very good service until cancelled 4 months early and they offer no refund. Had to wait for a Robert to phone me back and said my mum was entitled to no refund which was disappointing I should of paid monthly rather than a whole 11 months”

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Posted 2 years ago

Dear Lisa, Thank you for getting in touch and for leaving us your review. I am pleased to hear that you have found the service to be good. I am sorry to hear you have been unhappy with the cancellation policy. When taking out the Annual subscription, the agreement is that we can provide a significantly discounted rate but we do need to take out a year in full in order to be able to provide such a discount. Unfortunately, this means there is no refund for the remaining 3 months. In order for our clients to make the most out of their remaining time, we can offer a free upgrade to a different model or a free transfer of service to a different family member or friend. I can see that you have agreed for the alarm to be temporarily moved to a new address. Thank you for providing us with your review as it will allow us to improve our service in the future. If we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,859 reviews