LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn't believe how quickly my lifeline arrived. Really helpful when I rang to place my order. Ever so easy to set up. So easy for testing that everything was working as it should.”

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Posted 4 years ago

“Easy and simple purchase. Next day delivery. Helpful staff at the end of the phone. Recommended.”

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Posted 4 years ago

“Excellent service and excellent product”

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Posted 4 years ago

“Looked into a few systems before choosing this one. Have to say think it was an excellent choice. Staff were very helpful before I purchased and answered all of my questions. Machine was easy to fit and testing went very well. Would say if you are purchasing for someone who doesn't have internet you need to request the medical forms by post or sent to your email to print off to complete with the lifeline user. You can then complete on line where you have internet. If I had known couldve sorted this when ordering the machine and saved a couple of days.”

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Posted 4 years ago

“Good producy, easy to fit”

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Posted 4 years ago

“Being disabled I wanted a way to get help if I needed it and that my assistance dog would be able to operate too. After lots of looking around and not finding anything suitable I decided to contact Lifeline24 to discuss it. I spoke to Wayne at the call centre who was very polite, lovely to talk to on the phone and offered great help and advice about my needs and the service they offer. Together we came up with a solution. Went through all the costs, how it works etc Equipment was ordered and turned up next day. Less than 24 hours after joining Lifeline24, very easy to install yourself! Good clear instruction booklet on how to install and use included in the box. Paperwork for contacts etc can be filed in through an easy to use online form or they can post the forms out to you if you prefer. Had to make a couple of test calls and the staff that answered were lovely and everything worked as it should. In all areas of contact nothing was too much trouble and the whole thing was trouble free. Good value for money compared to my council run offered service. Highly recommend!”

LifeConnect24 5 star review on 6th November 2020

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Posted 4 years ago

“I now feel safe for me and my wife as well.”

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Posted 4 years ago

“Most impressed with the speed of the set up from my initial phone call to Lifeline. I now feel assured that should I have an accident at home or feel unwell help will be on hand.”

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Posted 4 years ago

“Purchased for my Dad. Arrived next day. Easy setup. Easy payment plans. Helpful staff Perfect”

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Posted 4 years ago

“Very easy to set up. Gives user and family peace of mind at very reasonable cost”

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Posted 4 years ago

“Very pleased”

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Posted 4 years ago

“Easy to connect and setup. Very helpful customer services assisted with pairing the lanyard. Call center staff very quick and friendly. I feel 100% confident that my Mother will receive a rapid response should she require it.”

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Posted 4 years ago

“it seemed ok but then the 'final steps' there was an issue and the whole house of cards collapsed”

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Posted 4 years ago

Good Afternoon, Thank you for your feedback. I am very sorry to hear of the issues you have experienced with setting up your account. From looking into your file, I can see that you have been experiencing difficulties with our online registration form. I have arranged for a paper copy of this form to be sent to you in post and have passed your feedback on to our web team who are currently working on updating our forms. A member of our friendly Customer Service team will be in touch shortly to confirm you have safely received these details. Again I would like to apologise for any upset or inconvenience this has caused. Should you have any further queries or concerns, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Fantastic service from Lifeline. I ordered a unit for my mother - it was there the next day and it was very easy to install and test. Huge peace of mind for her and all of her family. Would 100% recommend anyone to get one.”

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Posted 4 years ago

“Written on behalf of my mother - prompt delivery and easy set up for my daughter - helpful and polite lifeline support on phone”

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Posted 4 years ago

“Very quick next day delivery. My son set it up for me and I did the test as required this was straight forward and I could be heard from the bottom of my garden.”

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Posted 4 years ago

“The alarm has only just been set up, which was easy. Hope it will not have to be used!”

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Posted 4 years ago

“The quality of sound is not great. There was quite a wait for an answer on the first test. The off hook test didn’t work. It’s overall ok.”

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Posted 4 years ago

“Quick delivery, very comfy to wear on the wrist,bit bothered of setting it off in the shower peace of mind though”

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Posted 4 years ago

“For me the big advantage of the Lifeline 24 personal alarm over systems where you purchase an alarm system and then have to contact friends/family for help or the emergency services if needed, all I have to do is press the pendant button which is permanently round my neck and the rest is taken care of by the monitoring team who are there always.”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews