LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,755 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,755 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At 74 yrs old and just out of hospital I am in no condition to even think about trying to put together all the things necessary to activate your "wonderful" product. I have read and understood all the literature but unfortunately fallen at the first hurdle, so thank you for nothing Eddie”

Helpful Report

Posted 4 years ago

Dear Eddie, Thank you for your review, and for bringing this to our attention. I apologise for any difficulty you have had with activating our equipment. A member of our Customer Service Team has contacted you and we are working to resolve this issue as soon as possible. In the meantime if there is anything else we can assist you with at all, please do not hesitate to reach out to us. Warmest Regards, Lifeline24.

Posted 4 years ago

“We bought the Lifeline24 for my Mum, I have to say it was so easy to set up for her, I’m not good with electrical equipment but this was great! The staff at the call centre were fab so friendly and helpful. Thank you Lifeline24 for giving me peace of mind.”

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Posted 4 years ago

“This makes me feel assured that my husband will have help available when he falls. It's a great service 👍”

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Posted 4 years ago

“My daughter set up the Lifeline for me with no problems at all. The staff were helpful and polite throughout the process. She doesn't think I need an alarm at all, but for me it's peace of mind for those times when her busy working life takes her over, not to mention her 3 children and husband.”

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Posted 4 years ago

“Fantastic service I rang for help to order online and the lady’s where very helpful. The lifeline turned up next day. Thank you.”

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Posted 4 years ago

“staff are very very friendly there was a fault in the first box but was corrected the next day which was very refreshing to see the kind of service Lifline24 set the standard. sound is very clear and no more the 1 Minuit to response which is very good. i swap to life line because my other provider took 2 weeks to acknowledge the fault and after 2 week they offer to replace the then i lost faith in my previous provider and moved to Lifline24 and the service is excellent this is my experience and thank you LifeLine24”

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Posted 4 years ago

“It is so good to have peace of mind when you are unsteady. Very kind and helpful people. Thank you”

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Posted 4 years ago

“swift delivery”

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Posted 4 years ago

“Very helpful People on the end of the phone. My family now have peace of mind”

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Posted 4 years ago

“Very impressed with the service, advice and prompt delivery”

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Posted 4 years ago

“The price is reasonable and next day delivery excellent. Instructions for installation very clear.”

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Posted 4 years ago

“Mum has only had it for two days, it gives us all peace of mind. Excellent service. Thankyou.”

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Posted 4 years ago

“A superb service, thank you. The information provided was clear and transparent, the alarm arrived as specified, next day and excellent instruction were included which were easy to carry out and connect to the service. The responders were polite and very helpful when testing the alarm. Thank you Lifeline 24 for helping to provide a safe secure service and great peace of mind.”

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Posted 4 years ago

“Not connected up yet my dad still in hospital”

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Posted 4 years ago

“Very efficient so far. The alarm pack arrived 24 hours after the order as promised and the activation etc was easy too. Company members were very polite and helpful. There seems to be a computer glitch with sending on line company care details but this was resolved via a separate email submission.”

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Posted 4 years ago

“I arranged lifeline for my father, it is an incredibly easy set up and works perfectly, thank you”

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Posted 4 years ago

“Gives peace of mind.”

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Posted 4 years ago

“A professional service with easy to follow instructions.”

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Posted 4 years ago

“I have not needed to use it so far, but feel more confident when going out into the garden knowing I can call for help if I fall.”

Helpful Report

Posted 4 years ago

“I ordered an alarm for my terminally ill mother on 24th August. Still waiting for the alarm to arrive (30th September). Company said a new one was sent out for the first one that never arrived - 2 weeks later we are still waiting. Terrible service, and devastatingly disappointing experience, especially given the importance of their product.”

Helpful Report

Posted 4 years ago

Good Morning, Thank you for leaving us your feedback. I am very sorry to hear of the difficulties you have had with the delivery of your equipment, this is certainly not the level of service we aim to provide. I can see that you have since been in contact with our friendly Customer Service team who have organised a replacement unit. As a goodwill gesture, 2 months of free service have also been added to the account. Again I would like to apologise for any upset or inconvenience this may have caused. Should you have any further concerns, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,755 reviews