LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to install good quality”

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Posted 4 years ago

“Lady I spoke to whilst setting up & testing the alarm was very pleasant & helpful.”

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Posted 4 years ago

“Very fast dispatch. Easy set up service and helpful staff. Excellent.”

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Posted 4 years ago

“Arrived today. All installed, working and tested within 30 minutes. Hopefully we never have to use it but it gives peace of mind that we can get help quickly and efficiently.”

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Posted 4 years ago

“So far so good!! Thank you, peace of mind knowing pops is safe”

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Posted 4 years ago

“Very professional rep on the phone , name of Richard, very knowledgable chap and polite. Equipment turned up this morning and set up was a breeze, tested, all working well. Thank you so much, it will give us enormous pieces of mind.”

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Posted 4 years ago

“Yes very good alarm and good service. Thank you”

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Posted 4 years ago

“Easy to set up”

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Posted 4 years ago

“Lifeline 24 have been very helpful and yes now I have peace of mind knowing I have the alarm should anything happen”

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Posted 4 years ago

“Everything fine. A peace of mind for my wife. Thank you.”

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Posted 4 years ago

“Very easy to set up and reassuring people on the end of the test calls. Very pleased and hope we never have to use it.”

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Posted 4 years ago

“Communication and sales were great. Delivery time was excellent Very easy set up, testing to get up and running has a very straight forward and well orchestrated system. Overall a very good experience at a difficult time. Thanks”

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Posted 4 years ago

“We ordered this for our mum, very quick delivery and set up! Very impressed.Mum is pleased and feels safer for having the pendant.”

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Posted 4 years ago

“Delivered next day as promised and very quick and easy to set up and down load Mum's information.”

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Posted 4 years ago

“Excellent service and very helpful staff.”

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Posted 4 years ago

“I have recently installed this for my Mum as she is now alone overnight it provides piece of mind to us.”

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Posted 4 years ago

“The website made it look like it was very easy to install. Quite the opposite. The wires are fiddly and the labels on the machine small. The instruction manual is technical and mind blowing for the elderly. This is not just an easy steps plug and go device. The fall detect button is not recessed or protected so accidental alarm activations are likely. A simple watch protector bar would reduce this. Not designed to reduce accidental alarms. The telephone service is great and the people on the other phone exceptionally patient, although they agree they have a high accidental call rate. Be prepared for heart stopping false alarms but the need to take it seriously every time. Once set up at the end of the day, I nice set up and tested, it’s a good way to add safety and reassurance.”

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Posted 4 years ago

Dear Melissa, Thank you for your feedback, I am pleased to hear that the alarm is providing safety and reassurance. I am very sorry to hear of the difficulties you have experienced with the setup of your alarm. The alarms we provide are designed as plug and play systems - meaning they simply need to be plugged in where the existing home phone is and then the home phone plugged into the back of the alarm. However, we are mindful that for certain users this may be more complicated. Because of this, our friendly technical team is available 24 hours to answer any queries or problems you might face. If you are currently finding that the Fall Detector is slightly too sensitive then we do have other options available. For user's finding the wrist pendant too sensitive a neck option can be arranged on a slightly less sensitive setting. For users who are not prone to blackouts or fainting the plan can be downgraded to our standard push-button - which will not go off unintentionally. Again I would like to apologise for any inconvenience this has caused. I am pleased to hear the alarm is now set up and tested successfully. Should you have any further queries or concerns, please do not hesiate to get in touch. Kind Regards, Lifeline24.

Posted 4 years ago

“Excellent service so quick and easy to set up and Wayne was very helpful and informative, so pleased to have peace of mind for my 96 yr old grandmother.”

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Posted 4 years ago

“Very prompt service”

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Posted 4 years ago

“I’ve not yet had reason to press the red button but the fact I have it with me and can access somebody 24/7 must make it an excellent item”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews