LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,747 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“Very good service ,easy to set up”

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Posted 2 years ago

“service set up very helpful as internet wiring was not a standard location luckily I had some knowledge and extra filters and was able to resolve the issue. Could have been a problem if this had not been the case. You should consider a site visit for people who have difficulty”

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Posted 2 years ago

“Easy to instore and my mum seem more at easy knowing help just available at a press of a button”

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Posted 2 years ago

“We have found the level of service at Lifeline 24 extremely high. Every query we have had has been answered swiftly & professionally. We highly recommend Lifeline 24.”

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Posted 2 years ago

“Fast delivery, friendly staff, and piece of mind for all the family.”

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Posted 2 years ago

“As I had a bad fall Lifeline is a very good and necessary addition to all my safety precautions.”

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Posted 2 years ago

“I have not had to use my alarm but the one I had installed previously from Walsall when I had a knee replacement I chose Lifeline 24 to replace it and recently the old alarm broke down my son contacted Lifeline 24 and the help we had was amazing.”

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Posted 2 years ago

“Great product but I had to get someone to fill in all of the detail because I don't have Internet.”

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Posted 2 years ago

“easy to set up”

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Posted 2 years ago

“I did not have a new alarm, the electricity was cut off, nothing to do with LIFELINE and we had to wait for the service to be repaired at Spring Cottage and when it was the alarm worked again. It was the same alarm as was installed when 1 first signed the contract.”

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Posted 2 years ago

“Wonderful and prompt service. It gives me reassurance someone is to hand if needed.”

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Posted 2 years ago

“Helpful advice and information provided when I asked about mobile phone connection instead of using landline. Staff seemed friendly and patient when testing that the equipment worked”

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Posted 2 years ago

“Excellent system & service. It gives us great peace of mind. All operatives have been knowledgeable & very courteous.”

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Posted 2 years ago

“Unfortunately I had to cancel and was bombarded with telephone calls and continuously charged afterwards . This is not acceptable behaviour”

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Posted 2 years ago

Good Morning, Thank you for getting in touch and for providing us with your feedback. I am sorry to hear you have had a negative experience with your account. I apologise that you have found the contact from us to be excessive as this is certainly not our intention. I have located an account with the email address provided in your review. Unfortunately, we have nothing to suggest that you wanted to cancel your account. It is important for us to keep in contact with our customers so that everything on the account remains clear and issues like this do not arise. We have made an effort to contact you to ask how you wish to continue with your account and inform you that we are still awaiting your registration details. However, as these calls went unanswered, we had no way of knowing you did not want the system. I am sorry to hear that you feel you have been bombarded with calls as this is not our intention. I have passed this feedback on to our Senior team so that we can review the way and frequency we contact our customers. I can of course begin the cancellation on your account but we would need to call you to finalise this and organise the return of the rental equipment. Alternatively, you can call us on 0800 999 0400. Again, I would like to apologise for any upset or inconvenience caused. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 2 years ago

“excellent friendly and considerate colleague”

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Posted 2 years ago

“I feel secure knowing l only have to press a button to get help if l fall or am ill.As yet l haven’t had to use it only for testing.This is ideal for me .My daughter lives a few hundred yards away,and if it is in evening my son &Daughter in law are only a few minutes away,so it suits me very well.”

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Posted 2 years ago

“I was disappointed that I had to install the lifeline myself also the key box , fortunately for me I was able to get help help, I personally think you should offer help to those who aren't able to set up the device”

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Posted 2 years ago

Dear Claire, Thank you for getting in touch and for leaving us your feedback. I am very sorry to hear of the difficulties you have experienced with the setup of your system. The alarms we provide are designed as a 'plug and play' system which means that they are sent out preprogrammed and ready to install. The standard alarms that we use plugin the same way as a standard landline phone - into the phone line and a source of power. This avoids any extra costs associated with organising an engineer and also means the alarm can be set up very quickly. For our customers with a more complicated setup, or that feel they would struggle with installing their alarm, we can provide a digital system that simply plugs straight into a power source in the wall. Our friendly Technical team is available 24 hours for any queries you may have. We can provide a key safe installation service throughout the UK and in certain areas alarm installation can be organised as well. However, I can certainly see why expanding where we can provide installations could definitely be beneficial to some of our clients. I have processed your feedback through our complaints system and it will be reviewed by our Senior team to see how we can improve our service going forward. Thank you for leaving us your feedback as it will allow us to improve our service for our customers in the future. If you have any further feedback, or if we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 2 years ago

“My parents have not used the alarm yet.The set up process was easy the staff I spoke to on the phone were very helpful.”

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Posted 2 years ago

“Really pleased so far, ordered on Sunday arrived on Monday, went through the set up with me, works at the bottom of the garden.”

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Posted 2 years ago

“A very professional, helpful company”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,747 reviews