LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,841 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“Excellent service from start to finish. Staff very helpfully and changes easy to update.”

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Posted 2 years ago

“The company's customer service is second to none. I have the GPS pendant will the fall alarm for two medical conditions that I have. Thankfully I've not had to activate it yet but I can't describe the feeling of safety that it gives me. Shout out to Wayne in customer services, he has been so helpful. Sarah”

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Posted 2 years ago

“The whole process was easy to follow, the price is reasonable and it does the job.”

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Posted 2 years ago

“Excellent service. Haven’t had to use it so far!”

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Posted 2 years ago

“Apart from a slight delay caused by some information provided by me on line apparently not being transferred to my application…… when I completed a paper application everything is now in order and I am very pleased with Lifeline.”

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Posted 2 years ago

“Feel happier knowing my mother in law is safe. As she's prone to falling we have peace of mind that she can call someone immediately.”

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Posted 2 years ago

“Helpful on the phone when fault described”

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Posted 2 years ago

“My mum has had a lifeline alarm for a few years now. The alarm itself works fine - although the battery in the pendant ran out and no one noticed (perhaps some kind of alarm would be a good idea) so we were effectively paying for nothing for that period. My problem is with auto renew. I seem to be paying more and more each year, with no notification and no option to cancel should the amount charged become stupid. I have just paid £194 for my renewal and only found out when I received my credit card bill! I doubt very much that I will be allowing the auto renew next year and may look elsewhere for my mother's alarm.”

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Posted 2 years ago

Dear Michelle, Thank you for getting in touch. I am sorry to hear that you have been unhappy with your renewal payment. From looking into the account, I can see that you have previously been paying automatically once each year. I have now canceled the automatic payments so that no payments are taken without us first making verbal confirmation with you. I am sorry to hear that you were not expecting the payment, however, this has been the agreement for the past few years so we had no reason to suspect you wished to stop the automatic payments. I can see that you have since been in touch with our friendly Customer Service team who has added a month of free service to the account as a goodwill gesture. Thank you again for getting in touch and for providing us with this feedback as it will allow us to improve the service going forward. I would also like to apologise for any upset or inconvenience caused. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 2 years ago

“Sadly, my Mother passed away recently. I had to cancel the account with Lifeline 24. In all the years we have used them, they have been efficient and always very helpful. They showed compassion in my Mothers passing. I would not hesitate to recommend them. Thank you”

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Posted 2 years ago

“The chat assistance was useful for answering pre-purchase questions, the online ordering was a bit tedious but the next day delivery of the product hasn't been smooth. It was ordered on the Friday, didn't arrive until Monday and the courier couldn't follow the simple instruction of 'Please leave it at the shop if no reply' the shop being 10m away.”

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Posted 2 years ago

Dear Constandinos, Thank you for getting in touch and for leaving us your feedback. I am sorry to hear of the delays with the delivery of your order. From looking into the account, I can see that the system was sent out with tracked next-day delivery so it is disappointing to hear that the alarm did not arrive until Monday and that the delivery instructions were not followed. I have escalated your feedback to our Post team for review as all of our orders are sent by Royal Mail. I am pleased to hear that you found the chat assistance to be helpful. We do have a phone ordering line for those who would rather speak to an advisor but we are always looking for ways we can improve our service and I will certainly pass on that you found the online ordering was a bit tedious. Thank you again for your review and for taking the time to leave us your feedback. As a goodwill gesture and so that you have not paid for any time you have been able to use I have added a month of free service to your account. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 2 years ago

“Very easy to set up and excellent staff attention...........thanks”

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Posted 2 years ago

“The staff have all been extremely helpful, from the initial enquiry to the set up and test.”

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Posted 2 years ago

“so far so good. No problem with it.”

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Posted 2 years ago

“I had a few niggles at first but the company were amazing at sorting them out. Having it is a life saver for me and really puts my mind at ease being in and out of the house”

LifeConnect24 5 star review on 15th February 2022

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Posted 2 years ago

“Having recently had a fall in the garden,, which my wife knew nothing about until I stepped out of the bathroom with blood on my face from a split forehead, we decided to investigate personal alarms. My daughter was very relieved to hear this, and we soon chose Lifeline 24. Very efficient, and simple to install - I had a couple of queries during the process, which the Lifeline 24 office answered. So, within 10 days of the fall we each had a fall detector. The staff were so helpful throughout, and we are recommending it to our friends of similar age an circumstances (78 & 80, and living independently).”

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Posted 2 years ago

“Prompt delivery, set up easily by my daughter. Very friendly operators on initial testing .”

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Posted 2 years ago

“I have found LifeLine to be something that reassures me, and all the staff I have spoken to have been helpful and friendly. The equipment set-up was easy, and the instructions were clear and concise.”

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Posted 2 years ago

“Arrived next day. Clear instructions as to how to activate and check that it is working. The people in the calls centre are friendly and both my parents find the alarms easy to wear.”

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Posted 2 years ago

“Thank you for quick delivery. My daughter has set up my lifeline and it has been tested. It is good to know help is at hand.”

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Posted 2 years ago

“Purchased this for my Mum. The online ordering and setup was very easy. Order placed late on Friday afternoon and alarm arrived at 9.30 next day. Quick call to helpline to check system working then another to check pendant and all ready to use. Very lovely staff. Haven’t tried it in an emergency, and hopefully will never have to but my Mum already feels safer.”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,841 reviews