LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,859 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good knowledge of the system. Courteous operators and value for money .”

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Posted 5 years ago

“I bought a Fallsafe for my 94yr old Mother and are very pleased. The product arrived very quickly and the staff are extremely helpful and polite even when it is accidentally set off. I would have given the watch 5 stars, but for the fact that I thought it came with a neck strap that it could be interchanged with. It has to be either a watchstrap or a pendant it is not interchangeable without sending back to the company.”

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Posted 5 years ago

“Fabulous service so far, fast delivery, easy to set up and very helpful when setting it up. Thank you. It will offer me peace of mind.”

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Posted 5 years ago

“Taken back a bit with it being so sensitive without a fall. Has gone off 5 times in 2 days! However someone was always on hand and put me right. Nice to think their always there.”

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Posted 5 years ago

“Haven’t had to use it for help yet , thank goodness but from the time I rang to enquire and set up staff were excellent made me feel quite confident”

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Posted 5 years ago

“Very easy to order and setup, could not fault it. Feel safe knowing help is one push of a button away, thank you.”

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Posted 5 years ago

“Unhappy with their return and refund policy. My Mum used Lifeline24 for more than a year, then sadly passed away. I returned the hardware but was not offered a refund for the remaining 9 months on her second year’s contract. I chose to pay for an annual policy and wish I had paid monthly, it would have been easier to cancel without any penalty. Eventually I managed to get about a third of the money back but had to fight hard. Beware.”

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Posted 5 years ago

Dear Lorna, Thank you for your feedback. On behalf of myself and all of us here at Lifeline24, we are very sorry to hear of your loss. Our thoughts are with yourself and your family at this most difficult time. I am sorry that our refund and cancellation policy was not made more clear. Our refunds are processed on a case by case basis. I am pleased to hear that you have been able to resolve this matter with our customer service team. Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers. If the meantime, if I can be of any further assistance, please do not hesitate to contact us on 0800 999 0400. Kind Regards Lifeline24

Posted 5 years ago

“Bought a lifeline alarm for my father in law . Delivered the following day and very easy to install . Found the customer service excellent - highly recommend !”

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Posted 5 years ago

“I thought that I had already done this! Very happy as it has given myself and my husband piece of mind whilst I am working. Easy to understand the set up and nice people to guide you on the phone.”

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Posted 5 years ago

“Very easy to order, there was a problem with delivery but a very nice gentleman phoned me to discuss options & it arrived quicker than expected, easy to set up & when I tested the button a very nice lady answered, gives me more peace of mind, I am very grateful & happy for the whole thing, Sie”

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Posted 5 years ago

“Knowing that should mum have a fall at night she will not be laying on the floor all night. This gives mum her continued independence that is so important to her.”

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Posted 5 years ago

“So far so good thank you”

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Posted 5 years ago

“The unit was delivered the following day and was easy to install. Testing the lifeline was easy and it will give peace of mind in the event that my mother fell and was unable to contact me. I would recommend it.”

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Posted 5 years ago

“Thank you lifeline for making the process easy from start to finish. The installation was easy and when running through the checks , with the online help they made me feel at ease . knowing that the system was working correctly should it be required. Thank you.”

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Posted 5 years ago

“When I set it up and carried out the testing, I had good responses and a helpful team. Confident to leave mother-in-law on her own knowing there is a helpful team on the other end of her pendant.”

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Posted 5 years ago

“Great customer service and peace of mind. Thank you”

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Posted 5 years ago

“Very friendly helpful staff at the end of the line to help us set it up.”

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Posted 5 years ago

“Peace of mind”

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Posted 5 years ago

“Lifeline 24 has given me enormous relief to know that my elderly mother is now safe in her own home after taking ill and being on the floor unable to move for several hours before I knew. I now know she can press the button and have someone check up on her within minutes.”

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Posted 5 years ago

“Great device and service. Would have been Excellent if I had not have had to buy a £10 adapter for the telephone. Supplied BT to BT instead of RJ11 to BT.”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,859 reviews