LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was bought for an elderly friend. She is happy with the product. Thank you”

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Posted 4 years ago

“i bought this for my father and hes told me he's very pleased with the lifeline. He did find it quite difficult to set up initially but once done he was fine.”

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Posted 4 years ago

“The alarm was delivered so promptly and was easy to set up”

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Posted 4 years ago

“Very easy to order on line. Easy set up all works great”

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Posted 4 years ago

“Prompt delivery. Easy set up and helpful professional staff.Mr R Morgan on behalf of my mother”

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Posted 4 years ago

“I have not received any information from your Company yet!”

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Posted 4 years ago

Dear Jackie, Thank you for leaving us your feedback. I am sorry to hear you have not received further communication from us. I can see you have since been in contact with our Customer Service team and they have been able to assist you further. Again, I would like to apologise for any inconvenience caused. Should you have any further concerns, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Excellent product, very clear and calm communication from purchase to setup. The family and my mother in law who wears it,are all confident and reassured.”

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Posted 4 years ago

“The life line is really marvellous and now I feel really safe, also my family are now happy after many falls and broken bones. Thank you for organising it so well.”

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Posted 4 years ago

Dear Rosemary, Thank you for your kind review. I am pleased to hear that your alarm is providing you and your family with a feeling of security. Should you require any assistance in the future, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“My father wears a fall pendant. Had his first fall and it was outside. He fell backwards having lost his balance, hit the back of his head and cut it. I had no idea. He called out to neighbours who were opposite and they cane and picked him up and placed on a chair on his patio. He then managed to ring me and I live locally. My husband went around and pushed the help button on the box in his house. First time needed and it didn’t work. I was due abroad so wouldn’t have been around if the current situation was different. Very disappointed and waiting for a new pendant to arrive today”

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Posted 4 years ago

Good Afternoon, Thank you for leaving us your feedback today. I would like to apologise on behalf of us all at Lifeline24. This is certainly not the level of service we aim to provide. I can see you have since been in contact with our Customer Service team who have sent out replacement equipment. They have also arranged for the return of the previous Fall Detector so we can start an investigation into how this could have happened. Again, I would like to apologise that this has happened and for any distress caused. Should you require any further assistance please do not hesitate to get in contact. You can call us on 0800 999 0400 or email info@lifeline24.co.uk Kind Regards, Lifeline24

Posted 4 years ago

“We were very happy with all aspects of the initial set-up service - lucid booklets and videos, a helpful test-interview, and a good overall product which meets all of my current needs.”

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Posted 4 years ago

“Overall a very easy process with no hassle”

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Posted 4 years ago

Dear Beryl, Thank you for your kind review. I am pleased to hear that you have had a positive experience with our service. Should you require any assistance in the future, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Very quick and efficient service. Happy to answer any question and give me peace of mind.”

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Posted 4 years ago

Dear Sylvia, Thank you for your kind review. I am pleased to hear that your alarm is providing you with peace of mind. Should you require any assistance in the future, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“It is extremely good and with excellent service so far”

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Posted 4 years ago

Dear Benjamin, Thank you for your kind review. I am pleased to hear that you have received excellent service so far. Should you require any assistance in the future, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Very good service & easy to install”

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Posted 4 years ago

Dear Alice, Thank you for your kind review. I am pleased to hear that you are happy with the service you have experienced and found the unit easy to install. Should you require any assistance in the future, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“The watch and attachments arrived within 24 hours and was very easy to install. The team talk you through the testing process. The staff at the other end are very helpful even though my mother inadvertently set off alarm. With dementia she forgets how easy it is to cancel yet the staff are very kind.”

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Posted 4 years ago

Dear Catherine, Thank you for your kind review. I am pleased to hear that you are happy with the service you are receiving. I will pass your great feedback on to our Alarm Centre team. Should you require any assistance in the future, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“peace of mind in case of emergency”

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Posted 4 years ago

Dear Joyce, Thank you for your kind review. I am pleased to hear that your alarm is providing you with peace of mind. Should you require any assistance in the future, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Great freindly service. Easy to set up and mum feels much safer now if she has a fall or needs other help.”

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Posted 4 years ago

Dear Dawn, Thank you for your kind review. I am pleased to hear that the alarm is helping your Mum to feel safe at home. Should you require any assistance in the future, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Peace of mind for us that our nan/Mum can contact us if she's in trouble. Very polite staff on the setup of the system. Many thanks”

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Posted 4 years ago

“Very polite and helpful staff set it all up for me today thank you.”

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Posted 4 years ago

“Easy to set up and the staff at the other end of the line are very polite and professional.”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews