LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,752 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,752 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two years ago i lost my wife to cancer she was my wife plus Nurse for 48 years she new if i needed help and i new if she was not good for the last two years i have had no end of worry about my health but now because of Lifeline 24 has give me and my family peace of mind knowing there is someone there with just a press of a button Thank you Lifeline 24 Paul Dewhurst”

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Posted 3 years ago

Dear Paul, Thank you for your review. I am so pleased to hear of the peace of mind you and your family are experiencing. Please let us know if you ever require any further assistance. Kind Regards, Lifeline24

Posted 3 years ago

“Very pleased,good service”

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Posted 3 years ago

“Ordered for my dad who is 88. Ativef within a day easy to install and the set up was brilliant. Really helpful staff. Would definatly recommend if adkex”

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Posted 3 years ago

“Set up service was good and processed quickly ! However I paid for one year in advance £149 on 29 th sept , unfortunately my father in law ( who I bought it for ) passed away on 17 th December ! I informed company in January and returned all the equipments as asked . I received confirmation it had arrived safely . I called company to ask if any remaining months would be refunded and was told no refunds ! Absolutely Disgusting! I work as a nurse and would never recommend this company to any of my patients absolute rip off ! It was not the lady on phone I spoke to fault so I remained polite but asked her to convey my dismay at this ridiculous situation! She then spoke to accounts who “ as a matter of goodwill” would offer £29 refund ! Big deal outrageous PLEASE AVOID THIS COMPANY ! There are much better services available to protect your loved ones ! lifeline 24 you should be ashamed!”

Helpful Report

Posted 3 years ago

Dear Ms. Diplock, Thank you for your feedback. I have looked into the account for you and as you have mentioned, this was on our Annual Plan. We offer Quarterly, Annual and Lifetime plans and each are priced accordingly – as such you choose which plan you would like to be on at the point of order. As you say this is a payment in advance. It would not be fair to other customers to refund after offering a lower cost for choosing a longer plan, while charging others a higher rate for the benefit of flexibility on the shorter term plans. We do offer a transfer of service for any remaining time, although it is your decision whether you wish to make use of this or not. In this instance however we have offered a part refund as a gesture of goodwill, despite not being obliged to do so. If there is any further advice I can provide, please do not hesitate to ask. Warmest regards, Lifeline24.

Posted 3 years ago

“Only had a short while but very pleased so far”

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Posted 3 years ago

“We are extremely pleased with the service which we have been provided with and the speed of the arrival of the equipment. Everyone is so very nice who we have spoken with then setting up the equipment.”

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Posted 3 years ago

“Needed a lot of help with the set up.An optional help when ordering is almost a must”

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Posted 3 years ago

“I feel quite safe knowing , just with a press of a button some one will help me. Should I need help.”

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Posted 3 years ago

“I feel more confident now that I have my alarm. The staff were very friendly and the service was excellent.”

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Posted 3 years ago

“A sharp,efficient business”

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Posted 3 years ago

“Excellent system and great service with friendly staff 👍”

LifeConnect24 5 star review on 27th February 2021

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Posted 3 years ago

“Very quick delivery and set up . Thank you !”

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Posted 3 years ago

“Easy to set up. Friendly staff. Great to have piece of mind.”

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Posted 3 years ago

“Happy......”

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Posted 3 years ago

“Excellent service,pleasant dealing with staff a good experience all round”

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Posted 3 years ago

“I telephoned on Thursday 18th February spoke a lovely very helpful lady 8pm approx , she was very knowledgeable about your product said explained all options. Payment was easy and I was told I should receive the personal alarm on the Saturday or by Monday at the latest, it arrived on the Saturday, easy to set up and the 2 ladies we spoke to when testing the alarm were also very helpful.”

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Posted 3 years ago

“Very easy to set up , staff answer very quickly when button is pressed and are very pleasant highly recommended”

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Posted 3 years ago

“Excellent customer service and really helpful. Next day delivery with prompt set up.”

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Posted 3 years ago

“Peace of mind knowing all I need to do is a button thank you”

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Posted 3 years ago

“From next day delivery of the alarm, through set up and testing everything was very easy. Test calls and a couple of false alarms were answered quickly, efficiently and politely. Would recommend this service.”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,752 reviews