LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just received equipment and set up successfully. Hope we don't need to use it. Excellent peace of mind for family and myself”

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Posted 3 years ago

Good Morning, Thank you for your kind review. I hope the alarm continues to provide you all with excellent peace of mind. Please do not hesitate to get in touch should you require any further assitance. Kind Regards, Rebecca

Posted 3 years ago

“arrived quickly was easy to set up as good clear instructions included, testing was simple and staff were helpful”

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Posted 3 years ago

“New to this project, I was impressed by the efficient way you dealt with all my queries and the help given during the installation. Thank you all again. Alan”

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Posted 3 years ago

Dear Alan, Thank you for your kind review. I am pleased to hear you have found our team to be efficient and helpful regarding the installation of your system. Please do not hesitate to get in touch should you have any further queries. Kind Regards, Rebecca

Posted 3 years ago

“Easy request form, next day delivery, easy setup and system check. Call Handlers very helpful and pleasant. All up and running within 24 hours, excellent”

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Posted 3 years ago

Dear Anne, Thank you for your kind review. I am pleased to hear that you have had a positive experience with setting up and checking your system. I will ensure to pass your positive comments on to our helpful call handlers. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“very quick response with enquiries via email and phone,polite members of staff,punctual delivery of alarm”

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Posted 3 years ago

Dear Christine, Thank you for your kind review. I am pleased to hear how helpful our staff have been with your enquires and that you received the alarm punctually. Should you have any further queries please let us know. Kind Regards, Rebecca

Posted 3 years ago

“Box has arrived so I drove down to set it up. No phone to unit cable. No button. No lanyard or wrist strap So far not great!”

Helpful Report

Posted 3 years ago

Dear Harry, Thank you for getting in touch and for bringing this matter to our attention. I am very sorry to hear of the problems you have experience with your new order. This is certainly not the level of service we aim to provide. I can see you have been in touch with our Customer Service team who have been able to send your replacement equipment out with next-day delivery. As a goodwill gesture, a month of free service has been added to your account. Again, I would like to apologise for any upset or inconvenience this may have caused. Please do not hesitate to get in touch should you require any further assistance. Kind Regards, Rebecca

Posted 3 years ago

“The unit arrived within 24 hrs, set it up. Tested, the red button, fob. Spoke to two, lovely ladies Can go back to work now knowing my wife is ok. Brilliant”

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Posted 3 years ago

“Bought the fall monitor for my mother in law . Set up and testing was very easy and the response test calls were clear and easy to understand with the lovely friendly agents. This purchase will give us all that extra peace of mind .”

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Posted 3 years ago

“good delivery good service”

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Posted 3 years ago

“Although this was not for myself, I was very happy with the service I received and the speedy follow through on delivery.”

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Posted 3 years ago

“I bought the fall detector one for my 93 year old father. It’s so easy to set up, the wrist band is very light and the system really easy to use. Really recommended .”

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Posted 3 years ago

“Ordered one day arrived next day Easy to set up and within the hour tested successfully Full 100 metre range Gives peace of mind”

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Posted 3 years ago

“My mother in law, had just taken residence at a very good care home. At 99 the quality of your product has opened up a much needed channel of contact in these Covid days. Thank You.”

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Posted 3 years ago

“Equipment was sent next day, straightforward to set up and test. Very pleasant staff and very helpful”

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Posted 3 years ago

“Very good a prompt reply when pressing the predant. Very relieved to wear the pendant on the wrist. MArion Goodland”

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Posted 3 years ago

“Very easy to buy and set up, very efficient delivery of alarm and everyone on the end of the alarm seem very friendly. Hopefully this alarm will bring us peace of mind.”

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Posted 3 years ago

“Extremely helpful person on telephone who talked me through available options. Didn't realise that I could have system which I could use away from home which should be ideal for me...hope I don't have to use but peace of mind! Ordered in afternoon and delivered following morning. So far an excellent service. Many thanks!!!!”

Helpful Report

Posted 3 years ago

Dear Margaret, Thank you for your kind review. I am pleased to hear you are happy with the service you have received thus far. It is lovely for our team to receive positive feedback and I will ensure your comments are passed on. I hope that the alarm continues to provide you with peace of mind. Should you ever require any further assistance, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 3 years ago

“While l was happy with the service this company offered l have now had to cancel due my mum going to an assisted living home. She was only three months into this year’s contract yet they have refused to refund her the remaining nine months. I find this unbelievable especially as once the equipment has been returned they can supply this to another customer. She will no longer require this service so why no refund?”

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Posted 3 years ago

“It was delivered very quickly and really easy to set up. I now have peace of mind knowing that if my Nan needs help it is at her fingertips.”

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Posted 3 years ago

“Received the next day easy to set up”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews