LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,861 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,861 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fall pendant not working, awaiting replacement.”

Helpful Report

Posted 5 years ago

Dear Mr Paul, Thank you for your feedback. I am sorry to hear that the fall detector is not fully functioning. I can see that you have reported the problem with the fall detector to myself on Saturday and we have tried to carry out a drop test, however, as per our discussion, it is very difficult to replicate an actual fall. Replacement pendant has has been requested and posted out on Monday on the next day delivery service. In the meant time the button on the fall detector can still be used should the alarm user require assistance. Please accept our apologies for any inconvenience caused. If you wish to discuss this matter further or have any other queries, please do not hesitate to contact me. Kind Regards Anny

Posted 5 years ago

“Needed this for my mother and the call tests worked well. The staff were friendly and efficient.”

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Posted 5 years ago

“Everything arrived the next day and set up was very easy today . Set up lady whom you call was very helpful too.”

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Posted 5 years ago

“It works thanks”

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Posted 5 years ago

“When you decide you need one of these you want to get on with it. Prompt delivery, simple instructions and helpful operators.”

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Posted 5 years ago

“Really, really pleased with the prompt service provided and the simplicity of setting this up. It was despatched within an hour of ordering it and gives my family peace of mind. Staff were polite and helpful. Well done to everyone concerned.”

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Posted 5 years ago

“Easy ordering process Clear set up instructions Easy to use equipment”

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Posted 5 years ago

“feel far more secure both physically and medically”

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Posted 5 years ago

“Your personal alarm has given my mother-in-law peace of mind while managing without a night carer.”

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Posted 5 years ago

“Alarm arrived within 24 hours of ordering, the forms to fill in are simple and asked for all the relevant information. I twice rang the office and received prompt and helpful information. The alarm was easily set up and perfect for my elderly father.”

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Posted 5 years ago

“gives me confidence that if I fall I will have help to get up again. also to my family that they can relax knowing the same.”

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Posted 5 years ago

“Bought for a relative, véry easy to install. So far have not had to use it for real but tested it and team who answered were excellent”

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Posted 5 years ago

“Slight confusion I was under the impression I was getting a wrist piece as to a pendant not sure where I went wrong on ordering but customer services very polite and helpful. Maybe the ordering could be a bit more straight forward”

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Posted 5 years ago

“Needed peace of mind for elderly parent in own home following a fall. Ordering process and set up simple and quick. Easy to use in the event of an issue and confident patent will be safe from.now on”

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Posted 5 years ago

“Easy to set up and very helpful staff. I now feel safe and can relax knowing that if😰😷 anything should happen to me I will have help on hand. Thank you.”

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Posted 5 years ago

“Simple instructions for set up, easy to install and test. Call centre staff very polite and helpful , would recommend to anyone with an elderly relative”

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Posted 5 years ago

“I purchased lifeline on the advise of a friend and found the ordering system relatively easy, the alarm arrived the following day and the set up was very simple. My wife who is partially sighted and of a nervous disposition now feels safer as she can call for assistance if needed if I am not at home.”

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Posted 5 years ago

“It was so easy to order, came the following day and easy to install giving my family peace of mind knowing I just had to push a button for assistance”

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Posted 5 years ago

“Very efficient”

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Posted 5 years ago

“Knowing that the service you provide gives me peace of mind”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,861 reviews