LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All aspects dealt with very efficiently. I now have peace of mind. Thank you”

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Posted 5 years ago

“Very impressed with the speed of delivery and the assistance received from lifeline colleagues when setting up the system for my mum”

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Posted 5 years ago

“The website was clear and easy to use When the kit arrived it was easy to install and the call centre were both helpful and polite.”

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Posted 5 years ago

“Quick Efficient Very Friendly service”

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Posted 5 years ago

“I chose Lifeline24 because of the very accessible website and because of the clear pricing structure.”

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Posted 5 years ago

“Excellent service! Fast and polite! Emergency calls are always answered by friendly, clear speaking, sympathetic operators. This has enabled my elderly parents who both have dementia, to stay in their own home. It has also relieved the worry for me! Great value for complete piece of mind!”

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Posted 5 years ago

“Keeps my husband safe”

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Posted 5 years ago

“Signed up and went for the 12 month contract for my dad. 2 months after taking this out my dad died. I boxed up the unit and contacted Lifeline thinking I would be entitled to a refund for un used service. Not the case - they told me if I had paid monthly I could cancel but as I signed up for 12 months I wasn't entitled to a refund. This is disgusting and not acceptable. To add to this they had the cheek to write to us and asked for the unit back - no doubt to rip someone else off.....look elsewhere for a more considerate organisation.”

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Posted 5 years ago

Dear Mrs Ham, Thank you for your review. We are very sorry to hear of your loss. Our thoughts are with yourself and your family at this most difficult time. It is certainly never our intention to upset or mislead our customers. Unfortunately, I have not been unable to locate your Father's account. Due to the nature of the situation, please do not hesitate to get in contact with our friendly customer service team on 0800 999 0400 or send us an email to info@lifeline24.co.uk and we will do our best to resolve your complaint. Again I would like to apologise for any upset caused during this difficult time. Kind Regards, Anny

Posted 5 years ago

“Because I know if needed the response will be immediate”

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Posted 5 years ago

“delivery was swift and installation a doddle. the lady was clear & friendly. Feel a lot safer now with help at the press of a button.”

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Posted 5 years ago

“LifelIne system arrived really quick, set up was very easy and the call handlers were excellent and very helpful. Nothing too much for them, my mum and dad are really happy wearing the pendants.”

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Posted 5 years ago

“Easy to order and customer service staff explained things well. Once arrived was easy to set up and now gives peace of mind.”

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Posted 5 years ago

“very pleased with everything was explained so well and how the machine worked. set up was very easy and the staff in all departments were very helpful thanks again for all your help”

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Posted 5 years ago

“Very easy to set up & simple to use. Staff very helpful.”

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Posted 5 years ago

“Competitive price, next day delivery, easy to set and quick and simple to test all working with contact team”

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Posted 5 years ago

“Staff very pleasant . Excellent instructions how to set up equipment & in plain English Equipment arrived within 24hrs as stated.”

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Posted 5 years ago

“This was purchased for my elderly mum who insists on living on her own. The order arrived next day, and was easily installed. The checks to make sure it worked was prompt so in under 48hrs it was up and running. It is peace of mind for my mother but also for all the family. Thank you for making this easy.”

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Posted 5 years ago

“Easy to set up, helpful staff to talk you through the initial alarm test. A week into set up my mother accidentally triggered the alarm! ( Dealt with in a caring manner ... conversation ending with my mother thanking them for giving her a call to see if she was ok !! Not realising she had initiated it. ).”

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Posted 5 years ago

“Peace of mind foe my family”

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Posted 5 years ago

“Very pleased with the product and the service easy to install and very friendly staff when testing great thanks very much for making this easy for mum”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews