LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,843 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,843 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great knowledgeable staff, friendly and helpful.”

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Posted 2 months ago

“Very fast delivery and excellent friendly people at the end of the line when setting up and testing”

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Posted 2 months ago

“Requires two people present for the initial testing and set up , apart from the person needing to use the alarm, especially if testing the maximum range . Alarm button is very sensitive on the wrist band version to depressions ( which is needed) so the wearer needs to have the mental capacity to be careful when moving around . Other than this , a very reactive service so far”

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Posted 2 months ago

“All very efficient and easy to set up”

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Posted 2 months ago

“I am 92 years' old and live on my own. I feel reassured that if I come to any harm then I can get help at the press of a button.”

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Posted 2 months ago

“Very good service from all of the team thank you”

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Posted 2 months ago

“Prompt response and delivery of my new machine. Polite and helpful staff.”

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Posted 2 months ago

“Very good product with excellent backup staff”

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Posted 2 months ago

“Up until today, i couldn’t fault any staff that have dealt with my mother or through me getting replacement strap for her wrist pendant. Today that changed. Paid for a full years cover in April 24. Mom been in hospital and still is since end of Sept 24. Made the decision when out of nursing home cover. I rang to get a refund of poss 5 months to find no refund policy unless before 30 days of set up. £300 plus paid , less than half used and money lost as no longer need the service or equipment. This year in hindsight i should’ve paid more but monthly. Really really let down and disappointed with it. Stopped direct debit immediately and will never recommend this company again. Sour taste in the end!!!! Fuming.”

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Posted 2 months ago

“Cheerful and helpful.”

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Posted 2 months ago

“After contacting Lifeline 24 about a low battery ,they promply sent me a replacem machine,many thanks ,well done”

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Posted 2 months ago

“Excellent information given over telephone, clear instructions for set up”

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Posted 2 months ago

“Up to the moment, everything has been good and it is in the future, should I require assistance, that I can really gauge your company's performance.”

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Posted 2 months ago

“Very helpful staff and assisted setting up of the unit.”

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Posted 3 months ago

“Quick service after my lifeline failed. I now have my original alarm and feel alot more confident.”

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Posted 3 months ago

“The service has been excellent”

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Posted 3 months ago

“Issues when the alarm was first set up had to phone 4 times before someone rang me back to sort it. Not good if something happens if you can't solve issues till the day after and then only after I kept calling.”

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Posted 3 months ago

“I recently moved home and took my Lifeline24 with me. I contacted them when I was having issues with my telephone line and it’s suitability for transfer to the new all fibre tine. Great news, I could upgrade to the digital pack which is brill fibre compliant (sounds like a a pack of breakfast food!!), which would be an additional cost of £40. Within 24 hrs I received a pack containing a new digital device, pendant and full instructions on how to set up and test the line. I am delighted with the services I received and that I have a new set of equipment that not only works efficiently but looks good too. The whole thing operates without having to be connected to the telephone line. Just need a broadband connection. Couldn’t be more simple.”

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Posted 3 months ago

“I am 84 and the help given by the young lady from the technical team was superb. Diagnosing a faulty wire which cut off my telephone connection, a new set of wires was received which, when I had connected them, have me back my phoneline. Many thanks.”

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Posted 3 months ago

“You are just a telephone away if I need help.”

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Posted 3 months ago

LifeConnect24 is rated 4.7 based on 7,843 reviews