LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,832 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff and assisted setting up of the unit.”

Helpful Report

Posted 1 month ago

“Quick service after my lifeline failed. I now have my original alarm and feel alot more confident.”

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Posted 1 month ago

“The service has been excellent”

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Posted 1 month ago

“Issues when the alarm was first set up had to phone 4 times before someone rang me back to sort it. Not good if something happens if you can't solve issues till the day after and then only after I kept calling.”

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Posted 1 month ago

“I recently moved home and took my Lifeline24 with me. I contacted them when I was having issues with my telephone line and it’s suitability for transfer to the new all fibre tine. Great news, I could upgrade to the digital pack which is brill fibre compliant (sounds like a a pack of breakfast food!!), which would be an additional cost of £40. Within 24 hrs I received a pack containing a new digital device, pendant and full instructions on how to set up and test the line. I am delighted with the services I received and that I have a new set of equipment that not only works efficiently but looks good too. The whole thing operates without having to be connected to the telephone line. Just need a broadband connection. Couldn’t be more simple.”

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Posted 1 month ago

“I am 84 and the help given by the young lady from the technical team was superb. Diagnosing a faulty wire which cut off my telephone connection, a new set of wires was received which, when I had connected them, have me back my phoneline. Many thanks.”

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Posted 1 month ago

“You are just a telephone away if I need help.”

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Posted 2 months ago

“The service seemed very good, any contact with customer service has been pleasant and efficient.”

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Posted 2 months ago

“Excellent service explaing how the system works, Setting up was easy and everone was very helpfull.”

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Posted 2 months ago

“Overall I was very pleased with the service and corospondance i recieved , after my original box / set up failed probably due to my Landline not oerating properly , which was dealt with fairly prmptly , my daughter helped me set the new alarm up which arrived the next day , she was also very pleased , so many thanks good to know i can rely on ' LifeConnect ' .”

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Posted 2 months ago

“Good straight forward service, would recommend.”

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Posted 2 months ago

“Feel so safe having the protection of the fall detector and all round safety features. Fast efficient delivery and simple to set up”

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Posted 2 months ago

“Very easy to install. Clear when speaking to the control centre. Very fast delivery.”

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Posted 2 months ago

“Bought this about a month ago for my elderly dad who wants his independence but has had falls and hospital admissions. I can honestly say that, since the purchase with Joss over the phone, to receiving it, installing it and dad having it on him, it is a massive help to me and stops me constantly worrying over him. Dad has accidentally set it off quite a few times and I've been called each time whether I've been in work or home - they call both numbers to contact me which proves how good the system is and how well it works. Your operators are always courteous and accept that accidental set offs are common with the elderly which is wonderful. Thank you for such a great service.”

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Posted 2 months ago

“I am now using the lifeline pendant and feel comfortable and safe with it,the gentleman who first explained it to me was so helpful and patient with me I'm so sorry but I can't remember his name but hopefully you may be able to find him an deliver my thanks”

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Posted 2 months ago

“A very efficient, polite and professional service.”

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Posted 2 months ago

“the new watch is no so easy to put on and very sensative .”

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Posted 2 months ago

“I have just rang to order a new wrist alarm for my father, the gentleman Tom was unhelpful and I found his manner to be very dismissive. He made me feel very uncomfortable and didn't explain things in a clear manner. I certainly don't think that his customer service was of a good standard.”

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Posted 2 months ago

Hello, Thank you for your review and for sharing your experience with the Service. I am sorry to hear that you were unhappy with a recent interaction with a member of our Staff. Please rest assured that your feedback has been raised the individual involved. Best wishes, Ash

Posted 2 months ago

“I mistakenly leant on my watch a couple of times and the help line activated immediately, so I have peace of mind to know you are there.”

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Posted 2 months ago

“Excellent I feel better knowing I can get help if needed gives me peace of mind”

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Posted 2 months ago

LifeConnect24 is rated 4.7 based on 7,832 reviews