LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,851 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,851 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It works well and is suitable for my needs The staff are nice and helpful”

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Posted 6 years ago

“Having researched I felt you provided a good product at a good price. Behind the product is a well organised service which increased my confidence in the critical back up this device provides. It was a simple and easy process to order and install, set up and use is a breeze. My mother is very happy and as her children we feel another layer of protection and comfort is in place. Nothing not to like, congratulations to the whole team at Lifeline24. Neil Lloyd”

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Posted 6 years ago

“Very pleased with the service from Lifeline 24. Ordered for my brother in law who is not in the best of health and had a couple of falls recently. We also purchased the keysafe for outside of his flat and 2 neighbours are kind enough to keep an eye on him when we are not around. Lifeline 24 has given us some peace of mind and Jim is happy to wear his alarm, just in case.”

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Posted 6 years ago

“From start to finish everyone at Lifeline24 has been efficient and helpful.”

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Posted 6 years ago

“Excellent bought on line hassle free easy installation, test process & talking to operator was also easy, I would recommend, I bought this for my mother I now know she is looked after by lifeline”

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Posted 6 years ago

“I had a very prompt delivery easy to set up,and 2days after the set up my mum fell and pressed the pendant and Lifeline 24 were speaking to her and phoning me great service Thank you”

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Posted 6 years ago

“very quick and efficient srvice”

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Posted 6 years ago

“I have peace of mind now knowing Iam only a push away from assistance.”

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Posted 6 years ago

“When our elderly neighbour's pendant alarm provider changed we needed to research an alternative provider. Throughout the whole process Lifeline 24 was the most straightforward and easy to deal with. It was delivered on time, the contacts etc. were updated without delay and she is now happily up and running with the new system.”

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Posted 6 years ago

“No I received the alarm quickly but it was a week before it was working. The operating company did not seem interested and just said that they had not been informed of my order”

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Posted 6 years ago

Dear Mr Speight, Thank you for taking the time to leave us a review. I am sorry to hear it took longer than our usual timescale to get up and running with your alarm. We endeavour to make the New Customer Form as straightforward as possible to complete. The quickest way of submitting this information is by using our online form. I am pleased to hear that your alarm has now been successfully set up. If you ever have any queries about the service or your account, please give our customer service team a call on 0800 999 0400. Kind regards, Anna Lifeline24

Posted 6 years ago

“Easy to order and quick to set up.”

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Posted 6 years ago

“I was a little annoyed that I could not do more on-line, when giving details of my contacts. Perhaps it is something you could look into. Getting my alarm up and running was ridiculously easy. Thank you. Mrs Fraser.”

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Posted 6 years ago

Dear Mrs Fraser, Thank you for taking the time to leave us a review, it's very much appreciated. I'm pleased to hear that you found setting up your alarm so easy! I am, however, sorry to hear that you were not able to do more online when submitting your details. I would like to discuss this further with you. A member of our customer service team will be in touch soon to find out more detail and any suggestions that you may have. Thank you again for your feedback and if you would like to discuss anything in the meantime, please do get in touch on 0800 999 0400. Kind regards, Anna Lifeline24 Team

Posted 6 years ago

“From the outset the kindness, care and professionalism has been very much evident. The product does precisely what it says and is what I expected in terms of quality, efficiency and indeed reassurance in my situation. I would readily and freely recommend Lifeline 24. Reverend Marsburg”

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Posted 6 years ago

“Was a bit confusing to set up, with all the different wires, but I did get it right in the end! The wrist band is very convenient, especially as its waterproof. I haven't pressed it by accident yet! The operator at the office was very helpful. All together I am very happy with the Lifeline24.”

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Posted 6 years ago

“My equipment came very quick and was easy to set up. I got all the phone calls needed to set up the service and test the line etc. The staff were very polite, friendly and very professional.”

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Posted 6 years ago

“Spoke to Lifeline 24 and decided immediately that this service would suit my brother in law down to the ground. I ordered the Lifeline kit and a keysafe for the wall outside his flat. Everything was very easy to set up and test. Very impressed with the service and Lifeline 24 kit came the day after it was ordered. Very impressed.”

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Posted 6 years ago

“Very good service. Lifeline very sensitive to movement hence a few false calls, but learning to limit excess movement so calls should reduce.”

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Posted 6 years ago

“It’s a little early for a review......I’ve only had the button for a week,and haven’t had to use it in anger, so to speak. I’m hoping I never do, of course, but it’s certainly a comfort to my children, and to me, actually.”

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Posted 6 years ago

“My order was delivered quickly,I got it set up and tested on a Thursday but didn't realise I was going to use it for real 2 days later ,when my mum fell out of bed in the early hours of Saturday morning, I got the call from lifeline 24 shortly after she pressed the fob and was able to respond shortly after. Thank you. Stephen Hardy”

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Posted 6 years ago

“Initial meeting with your team - everything explained thoroughly in an easy time understand way. Very impressed.”

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Posted 6 years ago

LifeConnect24 is rated 4.7 based on 7,851 reviews