LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,749 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,749 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“Very helpful if my aunt need help ,I am filling this in on behalf of my Gwenoline Scott.”

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Posted 3 years ago

“So far. V impressed - you were recommended to me from a friend and have been very efficient and professional- thank you”

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Posted 3 years ago

“Well done you wonderful product wonderful team thank you”

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Posted 3 years ago

“Ordering great set up easy. Very happy”

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Posted 3 years ago

“All done on line forms not to long to fill in. All equipment delivered next day and watch changed straight away for a pendant. Equipment way to set up and check”

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Posted 3 years ago

“Not very good service”

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Posted 3 years ago

Dear Geoffrey, Thank you for getting in touch. I am sorry to hear about your experience. From looking into this further, I can see that you do not have an alarm service from us but instead ordered a phone through our website. I am sorry to hear we were out of stock of the phone you ordered. I am sorry that you have had this experience. Thank you for bringing this to our attention, this has meant that our Web team has removed the phone completely from our website. Should you require any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“I informed the company a year ago that we would not need this device in 2021. I have emails confirming the cancellation of the service. They have just taken £174 from my bank account.”

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Posted 3 years ago

Dear Elizabeth, Thank you for your review. From looking into your account, I can see that we are still awaiting the return of your alarm equipment. As our systems are provided on a rental basis, the equipment does need to be returned in order for us to close an account. Upon receipt of the equipment, your refund will be processed. Should you require any assistance with the return of the alarm, or wish to organise a collection, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Mum feels a lot safer knowing help is at hand .”

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Posted 3 years ago

“I found it very easy to set up and it works fine. I am hard of hearing I found the loudspeaker a little soft is the operator able to invrease the volume or respond to my mobile by text ?”

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Posted 3 years ago

“peace of mind”

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Posted 3 years ago

“Wrist band seems a little sensitive the slightest knock sets it off Also lead leading from machine to phone line too short”

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Posted 3 years ago

Dear Eileen, Thank you for getting in touch. I am sorry to hear that you have found the wrist band to be overly sensitive. I can see a member of our friendly Customer Service team has been in touch and we have been able to organise replacement equipment and a longer wire. Should you require any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“So far, so good. Plenty of helpful response from all the ladies when I first put the alarm up. I hope I won’t need to use it at all but, if it was necessary, I trust the response would be every bit as good. Have a nice day.”

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Posted 3 years ago

“Great so far only had a week”

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Posted 3 years ago

“Very professional company to deal with. Explained everything clearly. Setting up the device was very straightforward.”

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Posted 3 years ago

“Very happy with it , and the service . Thank you .”

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Posted 3 years ago

“Thank you for helping me keep my mum safe. The service is excellent and gives me peace of mind that mum mum would get help if needed.”

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Posted 3 years ago

“The lifeline arrived within 24 hours & was very easy to set up. During the testing process the explanations were very clear & the staff were very kind but professional. My parents both now feel happy that they have this, they feel safer & can continue living at home.”

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Posted 3 years ago

“Very easy to install. Works well”

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Posted 3 years ago

“It would have been 5 stars except except for the misleading tag saying “save for now”. If you didn’t click on it you lost all your input if your computer shut down whilst you went away to get some information.”

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Posted 3 years ago

“Arrived as expected, set up and called through for testing - responders absolutely excellent!”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,749 reviews