LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was simple Delivered quickly Easy to set up Peace of mind”

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Posted 3 years ago

Dear Kieran, Thank you for leaving us your kind feedback. I am pleased to hear that you have found the ordering process to be simple and the setup easy. I hope the alarm continues to provide you with peace of mind. If you have any further queries or concerns, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“We bought this for my mother in law and it has been literally a life saver, well worth the investment and the team are so lovely to deal with, highly recommend”

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Posted 3 years ago

Thank you for your kind review, we are so glad to hear how we could help you and your mother in law. If you ever need anything please feel free to call or email us any time - Lifeline24

Posted 3 years ago

“Easy to get set up”

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Posted 3 years ago

“The service has been very good indeed. There's only one tiny, tiny thing that disappoints.”

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Posted 3 years ago

Dear Marguerite, Thank you for leaving us your kind feedback. I am pleased to hear you have had a positive experience with our alarm service this far. I can see our friendly Customer Service team called you to help resolve any issues you may be having but have not been successful in reaching you. Should you require any further assistance, please call our friendly Customer Service team on 0800 999 0400 or email info@lifeline24.co.uk. Kind Regards, Rebecca

Posted 3 years ago

“As my fragile mums hardwired alarm service was being discontinued I was very worried about her having no way of contacting the emergency services for help. I now have peace of mind with lifeline 24 being installed. Extremely easy to set up, took literally 5 minutes. Highly recommended.”

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Posted 3 years ago

Dear Maureen, Thank you so much for your feedback. I'm pleased to hear we could provide you with peace of mind! If you ever need anything please get in touch. From the team at Lifeline24

Posted 3 years ago

“Very helpful staff. All works as described and easy set up. Recommend the smoke alarm with the package. So far so good”

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Posted 3 years ago

Dear Kathleen, Thank you for your kind feedback. I am glad to hear you are safe with the Alarm linked smoke detector. If there is anything else you need, feel free to get in touch! Lifeline24

Posted 3 years ago

“The service l received was excellent. The instructions were easy to follow.”

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Posted 3 years ago

Dear Maureen, you are very welcome and we're always here to help should you need it - Lifeline24

Posted 3 years ago

“Ok”

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Posted 3 years ago

“Very helpful staff on the phone. But still not sure if the bed sensor is working, there is no light showing when turned on”

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Posted 3 years ago

“Yes the set up process was good waiting to check it out in action”

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Posted 3 years ago

“Set this up for my Mum today. I'm very impressed with it and it was very reassuring how quickly and efficiently the test calls were answered. Thank you 😊”

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Posted 3 years ago

“As yet my lifeline has,nt been activated as I have not as yet put the paperwork in the post but the service that I have received so far has been excellent”

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Posted 3 years ago

“Very patient advisor (Alice), explained everything very well and clearly”

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Posted 3 years ago

“Very easy to install and the testing gives immediate confirmation of all the claims for the service. My confidence is at a new high.”

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Posted 3 years ago

“Avoid paying upfront . My elderly father in law ended up in hospital after a fall and is likely to be there for a considerable time (12 weeks so far). Contacted the company as we don’t need this for the foreseeable . As we paid up front they refused to cancel the subscription or refund any premium . Should we have paid monthly we would have been able to cancel without penalty. Disappointing customer service as a loyal customer . Shall not be restarting but using an alternative company from now on .My advice , avoid .”

Helpful Report

Posted 3 years ago

Dear Martyn, Thank you for your feedback. Our Customer Services Team received a call requesting to put the account on pause whilst it could not be used, and given the circumstances we have gladly done so for the period you mentioned. This will be reviewed nearer the time, so you are not losing any of the time on the account. We do offer a discounted rate if you choose the Annual Plan. If there is anything else we can assist you with, please do not hesitate to ask. Warmest regards, Lifeline24.

Posted 3 years ago

“Easy to install and test, Very happy with service”

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Posted 3 years ago

Dear Dorothy, Thank you for your kind review. I am pleased to hear that you are very happy with the service and found your alarm easy to install and test. Should you have any further feedback or queries, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Delevered in less than 24hrs. Instructions for set up and testing very simple and concise.”

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Posted 3 years ago

Dear John, Thank you for leaving us your review. I am pleased to hear that you have found the instructions for the setup and testing to be simple and concise. Should you have any further feedback or queries, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“So Far so good! All set up, with easy to follow directions. One suggestion for when advising new customers. I tried to find the form unsuccessfully as it is not available on your website, contacted for help in finding the form on line, the operator was unable to suggest where else I might find it and could not help. Today, not having received any e-mails from you, I had a brainwave and checked my 'junk mail box' and there they were! My suggestion is that when operators are faced with a similar quandary, they advise the person to check their 'Junk mail'! All tested successfully and I appreciated the cheerful reassuring voices of the 3 people I spoke to. Thank you.”

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Posted 3 years ago

Dear Joy, Thank you for your review. I am pleased to hear that you found the setup easy to follow and our friendly team to be cheerful and reassuring. I will ensure to pass on your comments regarding us recommending to our customers that they double-check in their spam folders. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“I have no idea whether or not this unit works because an important item (specialist phone lead) was missing from the package, so after wasting numerous hours trying to connect it, this item had to be ordered seperately. My mum is still without cover.”

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Posted 3 years ago

Dear Janine, Thank you for your feedback. I am very sorry to hear that you did not receive the phone cable with the rest of your system. I am very disappointed to hear this as it is definitely not the level of service we aim to provide. I have escalated this complaint to our Senior team so they can investigate how this may have happened. I can see that you have since been in touch with our friendly Customer Service line who have organised for the cable to be sent to you straight away. We have also added a month of free service to the account to ensure that you have not been paying for time you have not been able to use. Again I would like to apologise for any upset or inconvenience this may have caused. Should you require any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Very good service quick and easy”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews