LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“The process from ordering to setting up of the Lifeline24 alarm has been really straightforward. It has all worked exactly as it should. And on the occasions I have had to call the call centre, the staff have been very helpful and knowledgeable. I’ve been very impressed indeed.”

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Posted 2 years ago

“Quick efficient service. All well explained & queries answered with understanding.”

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Posted 2 years ago

“Very helpful with clear instructions”

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Posted 2 years ago

“All went well, returned old unit by post. Mum up and running,tested new unit with the help line.”

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Posted 2 years ago

“Very impressed with service so far”

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Posted 2 years ago

“My mum has a lifeline from this company. This morning they could not rouse me after my mum accidentally laid on her pendant and set the alarm off. The responders went over and above by crawling past a vehicle to get to their keysafe and check all was ok. Thanks very much, would heartily recommend this service.”

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Posted 2 years ago

“very quick delivery and easy to set up thank you”

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Posted 2 years ago

“Got this for my mam and up to now the service has been superb. Ordered over the phone as I had a couple of questions I wanted to ask before committing which they answered straight away. On receiving the item and setting it up (which was very easy) when doing the tests the operators on the other were more than helpful. Their service was excellent! Fortunately, my mam hasn't had to use it for real yet but if/when she does, I have complete faith that she is going to get the help she needs thanks to Lifeline24”

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Posted 2 years ago

“Took delivery of my lifeline 24 the day after I ordered it. A few days later my son was able to connect it very easily . Just gives my self and my family peace of mind .”

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Posted 2 years ago

“Very efficient service, quick delivery and easy to install. I couldn't fault them.”

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Posted 2 years ago

“Delighted once I had set it up without disturbing other functions on power connections.”

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Posted 2 years ago

“Purchased Lifeline for my mother who is 91 years old and lives by herself. My sisters and brother ensure that one of us visits her daily to see to the tasks she is unable to do herself. Recently however she suffered a fall. Fortunately she didn’t hurt herself but she was unable to get back on her feet and struggled to get to the telephone. Delivery of the base station and pendant was next day and the setting up process took only minutes to do. The call centre response was first class and the test procedure could not have been smoother. We now have the comfort that mother can contact us day or night at the push of a button.”

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Posted 2 years ago

“I have recently placed an order on behalf of my parents. All staff have been helpful and gone above and beyond to help me set this up.”

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Posted 2 years ago

Dear Sherley, Thank you for getting in touch today and for leaving us your feedback. I am very glad to hear that you have had such a positive experience with our product and our staff. We do strive to provide the highest level of support that we can and our team will be delighted to hear that their efforts have paid off for you today. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 2 years ago

“Excellent and helpful service from first enquiry to complete set-up, thankyou”

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Posted 2 years ago

“So far, very good. Staff have been excellent, set- up easier than expected. One suggestion, add a blu-tooth connection between the base station and receiver.”

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Posted 2 years ago

“The literature and website are confusing and misleading using the terminology, pendant, to mean both the pendant and bracelet detectors. Communications with customer services have been variable.”

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Posted 2 years ago

Dear Christopher, Thank you for getting in touch today and for leaving your feedback. I am sorry to hear that you are not happy with the information presented on our literature and website. I have escalated the matter with our Senior Management Team, who will be in contact privately to discuss the matter with you. Kind Regards, Ash

Posted 2 years ago

“It was easy to order. The sales rep answered all my questions clearly. The unit arrived next day as promised and is very easy to install. The testing process went extremely well and was easy. My father is now wearing the alarm.”

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Posted 2 years ago

“First class service from start to finish, faultless is the word, and fully recommend.”

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Posted 2 years ago

“My Lifeline alarm has made me feel much safer at home. I am very prone to falls and it is such a relief knowing that I only have to press the button and help will be forthcoming. Lifeline 24seem to be a very genuine company who do what they promise. I ordered my alarm just before 5pm on Friday and it was delivered by 9am on Saturday morning. All the staff are very kind and helpful when you phone to test the alarm, and nothing is too much trouble.”

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Posted 2 years ago

Dear Margrethe, We appreciate you contacting us today and for taking the time to review our Service. I am very happy to hear that your Lifeline24 Personal Alarm has brought you peace of mind whilst at home. We feel that being able to feel safe in your own house is a crucial part of a person's well-being and we are delighted that our Service has been able to restore that for you. I would also like to thank you for your kind words towards our Staff, who are always working hard to provide the highest level of care that we are capable of providing. I will be certain to share your comments with our Staff. I hope you enjoy the rest of your week. Kind Regards, Ash

Posted 2 years ago

“I got system at the start of 2022. Satisfied with setup until recently the battery in the unit was registering as low. I have only used the service to check in & I was concerned. When I reported this I received a new unit etc next day & all seems well. Thank you.”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,742 reviews