LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,847 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,847 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I invested in a lifeline for my father in law last month, I spoke to a girl called Eleanor during the testing process. Although she was friendly we couldn’t help but think we were spoken to as you would a child. We were also encouraged to send in our information forms promptly which we did. However on testing these had not been loaded to the database and I was asked twice during this process if I had sent them back. A suggestion could be that information is uploaded in a swift manner, as if there was an emergency on our end how would we have recieved help if lifeline24 did not know who they were talking to.”

Helpful Report

Posted 5 years ago

Dear Jarrod, Thank you for your feedback. We are sorry to hear that you are displeased with the service you have received, this certainly is not what we would expect to hear at all. We pride ourselves on providing the very best service to each and every one of our customers. Please accept our apologies for not having meet these standards on this occasion. Could you please provide us with a reference number for your father-in-law’s Lifeline24 account so that we can investigate this matter further and ensure this does not happen again? Once again, please accept our apologies for the inconvenience caused. Kind Regards Anny

Posted 5 years ago

“It’s given me and my Mum peace of mind. I always was worrying about Mum falling and not being discovered for hours. I now am happy to have a real life line for her.”

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Posted 5 years ago

“Since setting up the Lifeline 24 my mother in law has dramatically improved in confidence and is happy for my husband and me to go away for days out or weekends away. Quite simply the knowledge that she can press a button and confidently receive assistance has transformed all our lives. Thank you Lifeline 24. Great service at a very competitive cost considering the lifestyle benefits.”

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Posted 5 years ago

“We have only had it for a week, but so far so good.”

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Posted 5 years ago

“It was easy to order, arrived swiftly and was relatively easy to set up.”

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Posted 5 years ago

“I have only just set up my Life-Line, or rather my darling daughter did it for me, but the help and response to our test alarms was beyond price. It made me feel very safe and secure in the knowledge that I will be treated in a very comforting and professional manner should the need arise, so thank you to the responding team. Patricia Hopkins I am a widow and live alone and I had a couple of disturbing incidents whilst sitting watching television and it made me realize that if I couldn't reach the telephone to summon help I could be in a bit of a pickle, particularly as I like to potter about in my garden. So it .made sense to purchase an alarm for peace of mind for both myself and my daughter, and Life-Line offers the best bargain having looked at various options.”

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Posted 5 years ago

“Mother in law given security after falling with no recourse for three hours.”

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Posted 5 years ago

“The website explained clearly and simply how the pendant alarm system worked. The ordering process was straightforward and the package arrived promptly with my mother. She was able to set it up with a little help from her neighbour. She is now happily wearing the pendant at all times during the day whilst in the house and around the garden.”

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Posted 5 years ago

“I was recommended this service by a healthcare professional for my father who lives alone and suffers from asbestosis. We investigated several options including an Apple Watch (which now has fall monitor functionality). However we quickly settled on Lifeline 24 for the comprehensive sevice, discreet device and amazing battery life. We're 3 weeks in and have received perfect customer service, including thorough setup and response times are immediate. We customised our set up to have Lifeline call me straight away if Dad cannot respond to the agent if he cannot talk due to breathlessness. The device is very sensitive but we would rather it were that way. Would highly recommend.”

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Posted 5 years ago

“The product was easy to install and set up and generally appears very user friendly. My brother the user inadvertently pressed his pendant on the first evening and the phone response to check everything was ok was very swift.”

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Posted 5 years ago

“Once we had sorted out the bank hiccup all went smoothly, thank you.”

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Posted 5 years ago

“service was good now have piece of mind easy to wear am pleased with it”

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Posted 5 years ago

“Very efficiently dealt with answered all questions”

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Posted 5 years ago

“One a positive note: the device is great - nice size and I liked the option of a necklace or wrist band, Setting it up was easy. Points that are slightly less good: We were invited to test it out in the garden. This would be pointless as the device only has a microphone so you cannot hear if there is anyone on the line, or if you're in a queue (as we were when we tested indoors for the first time) where you could be talking to a background queue jingle! I would like to see a redesigned device that bleeped to the user when an operator is listening (assuming an integrated speaker is too difficult). NB: You need an additional phone socket as no twin adaptor is provided. All-in-all, reassuring to know someone is at the end of a button press 24/7 and the price is reasonable”

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Posted 5 years ago

“It has taken a huge weight off our shoulders”

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Posted 5 years ago

“Good information about pricing and service provided. Very easy to set up a contract and then equipment came the next day. Setting up was straightforward. And finally, the testing was more comprehensive than I've experienced with a previous provider. My only issue is that after I'd set up the contract, I received 2 marketing emails offering the service at a significant discount, which was extremely annoying.”

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Posted 5 years ago

“Very speedy customer service. Operative more than happy to answer all my questions prior to my later purchase online. Equipment delivered next day and now in use. Purchased for elderly relative, everything straightforward so far including the set up and testing. Not had cause to use the alarm yet, (thankfully), so cannot comment on that.”

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Posted 5 years ago

“Lifeline24, very happy with every thing concerned with company and the system. Gives my mother security now, it was arranged after a fall and being unable to get up for several hours. Setting up the equipment up easy following instructions online or written, with the delivery. Sons and Daughter-in-law installed in my case, ensuring my details and medication were in place. Price is reasonable ongoing, competitive, and although I purchased an annual plan where I got first three months free in my 1st year. Delivery was great, as promised on the website. (Next Day) Daughter-in-law rang to clarify a few points before ordering, and again customer service was good. When testing instillation Daughterin-law, again checked medication was on record was correct (Verify the input form), again very good service. No complaints in my case and peace of mind for ALL concerned.”

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Posted 5 years ago

“So pleased with this gadget, always afraid of falling over and not being able to get myself up or get help. This solves all the problems. Many thanks to the 0800 no, for all their help in testing etc. Fantastic service and very friendly people. put my mind at rest in case the wrist pendant is accidentally knocked. one happy 82 year old lady.”

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Posted 5 years ago

“Peace of mind for elderly parent”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,847 reviews