LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,860 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,860 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how LifeConnect24 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buying and setting up the lifeline equipment could not have been quicker or easier. Staff responded instantly when testing several stages to ensure that everything worked and from everywhere. Quite a lot of data is involved in setting up the records of medical information and for contacts so get everything together and be prepared to spend a bit of time doing this. If you add a key safe, think in advance about the code - 2143 is probably the same as 1234 - so make the numbers more complicated. Then hope you never need it!”

Helpful Report

Posted 5 years ago

“Not used it yet, but just installation was easy and bracelet preferable to neck piece.”

Helpful Report

Posted 5 years ago

“The equipment arrived the next day. Set up was easy and supported by polite and efficient call staff.”

Helpful Report

Posted 5 years ago

Would you like to tell us a bit more about why you decided to purchase a personal alarm? no

“I had a TIA (mild stroke) and after leaving hospital 36 hrs later, my sons insisted on me having a personal alarm. My daughter in law went on line and ordered me a Lifeline monitor and I was very impresed with the very prompt delivery especially seeing we ordered it on a Sunday and it was here on the Tuesday. put it on the minute I get up and it is on till I go to be ad night when I place it within reach.”

Helpful Report

Posted 5 years ago

Would you like to tell us a bit more about why you decided to purchase a personal alarm? yes

“Having had a couple of serious falls recently my daughter-in-law ordered the falls system online on a Sunday late pm, I was amazed when it was delivered the next Tuesday morning. The booklets containing setup info were extremely clear and she set it up without any assistance. When I made the test call I couldn’t believe how clear the connection was and that the operator answered using my name before I announced myself. Excellent and reassuring for my family”

Helpful Report

Posted 5 years ago

Would you like to tell us a bit more about why you decided to purchase a personal alarm? yes

“It appears to me I have wasted £140 as the first time used you were less than useless. When contacted the only reply was phone 101. I new that already and did not need to pay out this sort of money for nothing.”

Helpful Report

Posted 5 years ago

Dear Anne, Thank you for your feedback. I am sorry to hear about your negative experience with our alarm. We have a duty of care to our customers and this is certainly not the service we aim to provide. I will ensure that this complaint is investigated thoroughly and further training is provided. Please do not hesitate to get in contact with our friendly customer service team should you have any further queries. Kind Regards, Anny

Posted 5 years ago

Would you like to tell us a bit more about why you decided to purchase a personal alarm? no

“Excellent service from ordering through to set-up.”

Helpful Report

Posted 5 years ago

“Easy to install Friendly staff service”

Helpful Report

Posted 5 years ago

Would you like to tell us a bit more about why you decided to purchase a personal alarm? no

“Very easy to install. Testing the equipment was was precise and gave the family much piece of mind.”

Helpful Report

Posted 5 years ago

“Application questions very complex and repetitive”

Helpful Report

Posted 5 years ago

Would you like to tell us a bit more about why you decided to purchase a personal alarm? yes

“Perfect solution”

Helpful Report

Posted 5 years ago

Would you like to tell us a bit more about why you decided to purchase a personal alarm? no

“Very helpful salesperson. Very reasonable costs. Quick dispatch. Easy to install and use. Gives myself and my family peace of mind.”

Helpful Report

Posted 5 years ago

Would you like to tell us a bit more about why you decided to purchase a personal alarm? yes

“I received alarm within 24 hours. It was easily put together by a relative. I wear it all the time except when I am under the shower or asleep. It has taken a big worry not only off my mind but also off my daughters,. One of its main attractions is that it is so light weight and easily put under ones clothes, so that it does not get tangled up in jewellery.”

Helpful Report

Posted 5 years ago

“In the short time I have found the call back very helpful and quick and the initial set up very easy.”

Helpful Report

Posted 5 years ago

“Excellent service from the sales team and the operatives on the other end of the personal alarm”

Helpful Report

Posted 5 years ago

“Peace of mind after mum broke her hip..she lives alone and this allows her to carry on and do this”

Helpful Report

Posted 5 years ago

“I was unsure as to the type of alarm I wanted - wrist or pendant - my preference was for wrist. I knew I wanted a fall activated one. I chose the wrist alarm, but was also given a standard pendant as well for 12 months free. I have found that I accidently set off the wrist one quite often (talking with my hands!) - the alarm staff are very understanding and make sure I am alright. I have found the pendant type more appropriate for me. Lifeline 24 will change my fall alarm to the pendant style free of charge. That's what I call service!”

Helpful Report

Posted 5 years ago

Would you like to tell us a bit more about why you decided to purchase a personal alarm? yes

“My wife set it up without any problems and the testing of it was excellent. Makes me feel secure.”

Helpful Report

Posted 5 years ago

Would you like to tell us a bit more about why you decided to purchase a personal alarm? yes

“Very pleased very comfortable to wear fast response.My husband sat down heavily in the chair so had a response straight away.Our children wanted us to be safe.”

Helpful Report

Posted 5 years ago

Would you like to tell us a bit more about why you decided to purchase a personal alarm? no

“Polite and reassuring staff each time the emergency button was pressed”

Helpful Report

Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,860 reviews