LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel much safer being on my own”

Helpful Report

Posted 5 years ago

“Piece of mind , and that's exactly what you get with this Lifeline device, installation and set up was quick and easy a few tests and your ready to relax”

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Posted 5 years ago

“Just to make people aware that if you pay yearly and ask to cancel you will be advised that you have to pay for the full year regardless. My mum's payment wasn't due until the end of this month however I was advised that the full 2020 payment had been taken out a month beforehand as they like to keep accounts in credit? So as I hadn't given a months notice before the payment came out my mum would have to pay for the full year! I had sent the monitor back via recorded delivery obviously at an additional cost. The advisor did refund just short of half of the cost but only after I'd challenged the refund policy.”

Helpful Report

Posted 5 years ago

Good Morning Alison, Thank you for your feedback. I am very sorry to hear that our refunds policy did not meet your expectations. Unfortunately, I have been unable to locate your account. For further assistance please contact our friendly customer service team so we can further investigate the account. Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers. If the meantime, if I can be of any further assistance, please do not hesitate to contact us on 0800 999 0400. Kind Regards Lifeline24

Posted 5 years ago

“The order was quickly delivered with no issues. We had a slight problem with the installation, not due to the unit, and customer services and technical support was very good indeed. All up and running now and such a reasonable price to bring peace of mind for all.”

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Posted 5 years ago

“excellent customer service that backs up quality equipment and very pleasant people at the response desk”

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Posted 5 years ago

“I have more confidence living alone”

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Posted 5 years ago

“Very slick .Kept well informed.”

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Posted 5 years ago

“First contact was with very professional call centre staff. Questions answered and information supplied. All good! Product arrived the day after ordering and was easy to install. Up and running and ease of mind given to all concerned. Equipment tested and call answered within 6 seconds!!! Excellent. 😊”

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Posted 5 years ago

“Ordering online was very straightforward. The alarm was delivered within a couple of days and came with a very easy to follow guide as to how to set it up. All in all I was very pleased with this service.”

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Posted 5 years ago

“Good fast service,could not fault it.”

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Posted 5 years ago

“Very easy and quick to order and set up. Next day delivery was very good. Great service”

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Posted 5 years ago

“Easy to set up. Pleasant professional call handlers. Peace of mind”

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Posted 5 years ago

“2hrs after testing my new Lifeline 24 I had to use it,and 20mins after, my son arrived to help me.Fantastic! Thankyou”

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Posted 5 years ago

“Arrived as promised. Very easy set up and staged testing. Hasn’t been used in real life as yet, and hoping that it will stay that way!”

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Posted 5 years ago

“I purchased the Lifeline 24 personal pendent for my 80 yr old Dad, who had recently had a fall and lay for quite some time before one of the neighbours discovered him. I am so very glad I did, once installed and tested it was put to use less than 24 hours later when he fell again getting out of bed. Quickly, thanks to the alarm, people were notified and the emergency services arrived to give him a thorough check, on this occasion it had been more a fright than sustaining injury. this has already proven itself as a considerable useful tool for anyone who has concerns for elderly, but fiercely independent relatives. Sue Johns”

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Posted 5 years ago

“Prompt delivery and easy to set up for my parents. It provides peace of mind for all of us. Both my parents and all three of their adult children.”

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Posted 5 years ago

“Easy to order and set up. Arrived promptly.”

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Posted 5 years ago

“Instant relief with the speed of my order and delivery. Easy to fit. As a family we now have peace of mind if my dad were to fall or needed assistance straight away Thank you”

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Posted 5 years ago

“I have recently purchased my lifeline, I spoke to a very nice man who helped me,, I decided then to sign up, The package came the next day with easy instructions on how to connect, I set mine up myself.. It certainly does give peace of mind, knowing that should I need someone all I have to do is press my button, even if out in the garden. that's of course as long as you have your pendent on... I keep mine on all the time now. Its waterproof so you can wear in the bath or shower...”

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Posted 5 years ago

“Prompt delivery and easy to install and very user friendly. Thoroughly recommended.”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews