LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far have only tested the new alarm but we're impressed by its range. The call centre was very helpful in the testing process and answer very quickly, which is reassuring in the event of an emergency. The ordering and set up process was easy and clear - a well-illustrated guide with nice, large type.”

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Posted 4 years ago

“Very quick efficient service, talked through by Wayne clearly and concisely.”

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Posted 4 years ago

Good Afternoon, Thank you for your kind review! I am very pleased to hear about the service our wonderful team has provided. I will ensure your comments are passed on to Wayne. Should you require any further assistance, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“This item was purchased for my elderly neighbour it offers her peace of mind When we went through setting it up first for her the staff were extremely helpful and professional and friendly.”

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Posted 4 years ago

“Simple to set up with video to help if needed. Friendly and helpful operators during the testing of the unit. Appliance arrived next day.”

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Posted 4 years ago

“YOU TOOK A YEARS SUBSCRIPTION AND SAID YOU COULD NOT PAY ANY MONEY BACK YOU DID NOT TELL US THE NEXT YEAR WAS DUE JUST TOOK THE YEARS FEE MY FATHER IS 96 YEARS OLD AND DID NOT REALISE WHAT WAS GOING ON WE SAID WEE DID NOT MIND YOU TAKING SOMETHING FOR THE INCONVENIENCE BUT YOU SAID NO REFUNDS”

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Posted 4 years ago

Dear Gordon, Thank you for your review and for bringing this to our attention. I am very sorry that the renewal payments were not made clearer to you. I have investigated your complaint further, I can confirm that a Direct Debit had been started for your ongoing renewal payments. This cannot be started without the consent of the user as they must provide us with these details in order to start the payment. We do offer the option for the user to receive a reminder once per year. However, this is not the option you had opted for. I am very sorry to hear that you had not planned for this payment to be taken and for any inconvenience this has caused. We are able to offer a significant discount on our annual plans, however, we do need to take out the year in full in order to qualify for this discount. We do offer a quarterly payment option for those requiring a more flexible cancellation policy. Due to the nature of your complaint, this has been escalated to our Senior team. All refunds are provided on a case by case basis. Again, I would like to apologise for the problems you have experienced surrounding the closure of your account. Should you wish to discuss this further, please do not hesitate to get in contact. You can call on 0800 999 0400 or by emailing info@lifeline24.co.uk. Kind Regards, Lifeline24

Posted 4 years ago

“Need to have three contacts to complete the form but I don't have three contacts. Sorry for my lack of popularity.”

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Posted 4 years ago

Dear Kevin, Thank you for getting in contact today. I can confirm that we do not require three contacts. Whilst we do recommend having between 2-6 local people for us to contact in an emergency, we can still support you with fewer emergency contacts. We would always recommend advising us of the name and numbers of local people who can go round to visit if the alarm is pressed, however, if there is no one available close by we would contact the emergency services instead. I am sorry to hear this was not better explained to you, but please rest assured we can provide you the service without three contacts. Should you have any further queries or concerns please do not hesitate to get in contact. Kind Regards, Lifeline24.

Posted 4 years ago

“I am very pleased with my alarm. Quick response and the people on the end of thd phone are very polite snd even though the alarm gas been set off by accident they ard very quick to respond and nothing seems too much trouble.”

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Posted 4 years ago

“Easily installed and easy to use. Clear communication with operator who ensured all checks were OK before use. No call out charge or limit to the number of calls. Red button on necklet / bracelet has an excellent range and is also waterproof!”

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Posted 4 years ago

“A1appliance which gives peace of mind”

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Posted 4 years ago

“Peace of mind, together with my key safe the very fact that a Lifeline is installed has kept my anxiety low since having a “Probable Seizure” two weeks ago.”

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Posted 4 years ago

“Easy to set up for my Mum. I now know that If I am out she can push her button and I will be called to her aid.”

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Posted 4 years ago

“Excellent service - the equipment arrived the day after ordering and the set up was completed in a friendly and professional way for my stepmum”

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Posted 4 years ago

“So far we are very impressed with Lifeline24. The installation and checks were simple and went very smoothly.Dad now feels safer and we all have piece of mind.”

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Posted 4 years ago

“Really easy to set up”

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Posted 4 years ago

Dear Ian, Thank you for your feedback. I am pleased to hear of your experience with the set up of the system. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Easy to set up , great for family and friends to know I’m now safe at home .”

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Posted 4 years ago

“Amazing service!! Very easy to set up! Response time on the alarm is excellent very happy!!!”

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Posted 4 years ago

Dear Florence, Thank you for your kind review. I am pleased to hear that you are very happy with the service you are receiving. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Arrived the next day, easy to install, so far so good”

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Posted 4 years ago

“Very polite, patient and knowledgeable sales person.”

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Posted 4 years ago

Dear Dawn, Thank you for your kind review. I am pleased to hear of your experience with the ordering of your system. I will pass your feedback on to our wonderful team. Should you have any further feedback, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“Efficient organisation, effective alarm system. Button is surprisingly small and light.”

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Posted 4 years ago

“Ordered this item for my elderly mum. Easy to order over the phone. Very reasonably priced. Arrived promptly as promised. Easy to set up. Would recommend this product.”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews