LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,843 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,843 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought the life connect alarm from a recommendation from a health professional. We explained when we took it out that mobile signal wasn't good and there was no Internet to the property. Yet we were sent a machine that wasn't right. On 3 occasions we contacted yourselves about the alarm not working including once when my father in law had needed to use it. Noone suggested moving to one that worked from the phone line until this last time of contacting. Then the new machine turns up and wouldn't work and instead of someone getting back to me that day as promised my father in law was yet again left for a weekend with no life line. The family have been left with what should have been complete peace of mind to now wondering if it will ever work if he actually needs it. The staff we talked to have been contradictory and at times unhelpful. I sincerely hope now that this latest equipment will work when he most needs it.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review and for bringing this matter to our attention. I am sorry to hear that you are presently dissatisfied with the Service as you have experienced it. I have raised your feedback with the appropriate department for further review. Best wishes, Ash

Posted 3 months ago

“Service and delivery all excellent and received next day. Very happy.”

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Posted 3 months ago

“Carrie spoke to me and was very reasurring that this was the right alarm for my husband .She was very kind and informed me all the ways I that this system could be so helpful and will enable me to have peace of mind Thank you”

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Posted 3 months ago

“So very helpful...”

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Posted 3 months ago

“Very efficient service and helpful staff.”

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Posted 3 months ago

“For home use, LifeConnect24 has to be one of the best health support units available. Behind this, is a truly amazing support group, always welcoming, and willing to help. If there are any issues, it's very likely the poor communications, especially where mobile cells are weak, and landlines are stretched, totally not down to LifeConnect24, but still they will do their best. Thank you for your support.”

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Posted 3 months ago

“Excellent service. I now know my Mum is safe with this alarm.”

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Posted 3 months ago

“EXCELLENT OVERALL.”

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Posted 3 months ago

“Easy to order via website and very cost effective.”

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Posted 3 months ago

“The alarm gives me peace of mind knowing help is always at hand. My relations and friends know that I am o.k.”

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Posted 3 months ago

“Very helpful conversations prior to deciding on your personal alarm. I have only had it for a few days so can not comment further.”

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Posted 3 months ago

“Customer service virtually non existant. Three attempts to call by phone went unanswered after several minutes on different days. Tech support eventually responded to a request I placed through the emergenc number at the second attempt. Emergency team always answered our call, but a little slow. But at least they answered!”

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Posted 3 months ago

Hello, Thank you for your review and for sharing your experience with the Service. I am sorry to hear that you had difficulties with getting through to our Customer Contact Centre. We do take all efforts to ensure that we answer calls as quickly as we are able and I will be certain to share your feedback with the revelant department for further review. Best wishes, Ash

Posted 3 months ago

“Good: the machine arrived very quickly. Office friendly and considerate Not so good: reception when trying to talk to office, very noisy, could not hear instructions Our problem: user cannot speak so method of reporting problem will not work. our vonnage phone line may be making reply more difficult Thank you for trying.”

Helpful Report

Posted 3 months ago

Hello Adrienne, Thank you for your review and for sharing your thoughts on the Service. I am sorry to hear that you did not find the Service able to match your needs. I have shared your feedback with the relevant department for further review. Best wishes, Ash

Posted 3 months ago

“Very good set up. Friendly voices.”

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Posted 3 months ago

“Excelent service, pre-sales advice was helpful and comprehensive. Device was delivered and set-up within 48 hours. After-sales customer service is outstanding. Device easy to set-up and use. Highly recommended.”

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Posted 3 months ago

“The life connect system was very easy set up and use! I just hope my parents use it! Thank you”

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Posted 3 months ago

“Very pleased with the service! Just received a new unit and pendant when installing pendant did not recognise the lifeline phone number rang there help line and this was soon sorted.”

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Posted 3 months ago

“Extremely impressed with this service, from ordering through to delivery and setting up of equipment. Bought for my 89 year old father who has started to find some difficulty getting around his flat and has had a number of falls, but being stubborn insists on continuing to live his own life to the full in his wn familiar surroundings Set up of equipment was easy with clear instructions and helpful staff interaction during the testing stages. Although initial delays were encountered, which was a little disconcerting, but it was explained they were dealing with a large volume of calls, and were most apologetic. We added the fall detection service for peace of mind. Father rather likes that he gets a good morning check up every morning since installation, thus making sure that he is okay. I would reccomend installing a key safe thus allowing access to emergency services if the choosen listed contacts are uncontactable and it is necessary for emergency staff to gain access if necessary. Overall we are very satisfied.”

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Posted 3 months ago

“Great explanation of the service, very pleased.”

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Posted 3 months ago

“Ordered my mum’s Lifeline Wednesday afternoon, it arrived Thursday morning and was installed and tested on the Saturday. Very easy for my mum to use. Everyone we have dealt with have been great and very helpful. It has certainly given me peace of mind.”

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Posted 3 months ago

LifeConnect24 is rated 4.7 based on 7,843 reviews