LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,751 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,751 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“Very efficient delivery and easy set up, inclusive of registration and testing.”

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Posted 3 years ago

“Excellent gives you peace of mind .I would recommend you try it”

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Posted 3 years ago

“Simple to set up, operator answered quickly for testing, hopefully we will never use it.”

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Posted 3 years ago

“Phone does not work have informed you no response.”

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Posted 3 years ago

Dear Cheron, thank you for your review. A member of the Customer Services Team attempted to call to resolve the issue but we couldn't reach you. If you are still having this issue please call on 0800 999 0400 or email on info@lifeline24.co.uk for assistance. Warmest Regards - Philip

Posted 3 years ago

“Been very friendly good service up and running in no time”

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Posted 3 years ago

Dear Keith, Thank you for your kind review. I am pleased to hear that you have found our team to be very friendly and the setting up of the system to be quick. Should you require any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Ordering was simple Delivered quickly Easy to set up Peace of mind”

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Posted 3 years ago

Dear Kieran, Thank you for leaving us your kind feedback. I am pleased to hear that you have found the ordering process to be simple and the setup easy. I hope the alarm continues to provide you with peace of mind. If you have any further queries or concerns, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“We bought this for my mother in law and it has been literally a life saver, well worth the investment and the team are so lovely to deal with, highly recommend”

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Posted 3 years ago

Thank you for your kind review, we are so glad to hear how we could help you and your mother in law. If you ever need anything please feel free to call or email us any time - Lifeline24

Posted 3 years ago

“Easy to get set up”

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Posted 3 years ago

“The service has been very good indeed. There's only one tiny, tiny thing that disappoints.”

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Posted 3 years ago

Dear Marguerite, Thank you for leaving us your kind feedback. I am pleased to hear you have had a positive experience with our alarm service this far. I can see our friendly Customer Service team called you to help resolve any issues you may be having but have not been successful in reaching you. Should you require any further assistance, please call our friendly Customer Service team on 0800 999 0400 or email info@lifeline24.co.uk. Kind Regards, Rebecca

Posted 3 years ago

“As my fragile mums hardwired alarm service was being discontinued I was very worried about her having no way of contacting the emergency services for help. I now have peace of mind with lifeline 24 being installed. Extremely easy to set up, took literally 5 minutes. Highly recommended.”

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Posted 3 years ago

Dear Maureen, Thank you so much for your feedback. I'm pleased to hear we could provide you with peace of mind! If you ever need anything please get in touch. From the team at Lifeline24

Posted 3 years ago

“Very helpful staff. All works as described and easy set up. Recommend the smoke alarm with the package. So far so good”

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Posted 3 years ago

Dear Kathleen, Thank you for your kind feedback. I am glad to hear you are safe with the Alarm linked smoke detector. If there is anything else you need, feel free to get in touch! Lifeline24

Posted 3 years ago

“The service l received was excellent. The instructions were easy to follow.”

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Posted 3 years ago

Dear Maureen, you are very welcome and we're always here to help should you need it - Lifeline24

Posted 3 years ago

“Ok”

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Posted 3 years ago

“Very helpful staff on the phone. But still not sure if the bed sensor is working, there is no light showing when turned on”

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Posted 3 years ago

“Yes the set up process was good waiting to check it out in action”

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Posted 3 years ago

“Set this up for my Mum today. I'm very impressed with it and it was very reassuring how quickly and efficiently the test calls were answered. Thank you 😊”

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Posted 3 years ago

“As yet my lifeline has,nt been activated as I have not as yet put the paperwork in the post but the service that I have received so far has been excellent”

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Posted 3 years ago

“Very patient advisor (Alice), explained everything very well and clearly”

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Posted 3 years ago

“Very easy to install and the testing gives immediate confirmation of all the claims for the service. My confidence is at a new high.”

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Posted 3 years ago

“Avoid paying upfront . My elderly father in law ended up in hospital after a fall and is likely to be there for a considerable time (12 weeks so far). Contacted the company as we don’t need this for the foreseeable . As we paid up front they refused to cancel the subscription or refund any premium . Should we have paid monthly we would have been able to cancel without penalty. Disappointing customer service as a loyal customer . Shall not be restarting but using an alternative company from now on .My advice , avoid .”

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Posted 3 years ago

Dear Martyn, Thank you for your feedback. Our Customer Services Team received a call requesting to put the account on pause whilst it could not be used, and given the circumstances we have gladly done so for the period you mentioned. This will be reviewed nearer the time, so you are not losing any of the time on the account. We do offer a discounted rate if you choose the Annual Plan. If there is anything else we can assist you with, please do not hesitate to ask. Warmest regards, Lifeline24.

Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,751 reviews