LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,841 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to set up it has given me piece of mind that my mum is safe and can get help when needed .”

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Posted 2 years ago

“Very good to know someone is there to help me thank you”

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Posted 2 years ago

“Superb service when buying into this system. I found that because my phone line master socket was out of reach behind a very large and heavy Welsh dresser unit, so I was unable to connect the box to it. I called back and explained the problem mid-afternoon yesterday and a replacement device operating using a phone SIM card arrived mid-morning today. You couldn't beat that for service! Took about 10 minutes to read the manual and set it up. Tested both alarm buttons and they worked fine, getting a response in about 15 or so seconds each time. I'm a reasonably fit and active 82 year old, alone, being a widower and my family are pleased that I have got this system in place, just in case.”

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Posted 2 years ago

Dear Martyn, Thank you for taking the time to leave your feedback regarding the Service. We are delighted to hear that you have had such a positive experience with the Lifeconnect24 Alarm Service and that your issue was resolved as quickly as it was. I will be certain to share your comments with the staff involved, as they will greatly appreciate hearing that their efforts have facilitated the installation of your Alarm. I hope you enjoy the rest of your day. Kind Regards, Cordelia

Posted 2 years ago

“Had a little trouble setting up.But i contacted the team and they patiently talked me through it.”

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Posted 2 years ago

“Excellent service quick delivery of the Lifeline and setup was very easy i work in the industry for the NHS and connect into the lifeline's all the time and the call centre are very quick to answer when you trigger the lifeline some suppliers take quite a while to dial through and answer the call 5 🌟”

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Posted 2 years ago

Dear Robert, Thank you for taking the time to leave us your feedback today. I am glad to hear that you have had such a positive experience with the LifeConnect24 Personal Alarm Service thus far. I will be certain to share your comments with the appropriate departments. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 2 years ago

“I have used Lifeline for a number of years and the staff have always been friendly and helpful. I regard this as an insurance!”

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Posted 2 years ago

“Very good, thank you”

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Posted 2 years ago

“ORDERED FOR MY MUM . PROCESS WAS EASY. FORMS NOT COMPLICATED. EASY SET UP.”

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Posted 2 years ago

“Excellent customer service, very fast, and sent out a replacement keysafe when the original didn’t arrive. Five * service”

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Posted 2 years ago

“this order has been cancelled and return in process due to misleading costs on website”

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Posted 2 years ago

Good Morning, I would like to thank you for taking the time to leave your feedback regarding this matter. However, I am sorry to hear that you have been disappointed by the messaging on the website. I can confirm that I have shared your comments with the appropriate departments for further review. Kind Regards, Cordelia

Posted 2 years ago

“Patient, helpful people on line and on phone. My installation of box easy instructions.”

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Posted 2 years ago

Dear Vera, Thank you for having left your feedback on the Service. I am glad to hear that you have had such a positive experience with your Personal Alarm Service. I will be certain to promulgate your comments with the appropriate departments. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 2 years ago

“Excellent service super speedy Highly rated Super easy to set up”

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Posted 2 years ago

Dear Christine, Allow me to offer our gratitude for you having taken the time to leave your feedback regarding the Lifeconnect24 Personal Alarm Service. We encourage our clients to leave their feedback, be it of any nature, as it is critical in helping to improve our Service even further in future. I will be sure to promulgate your kind comments with the appropriate departments. I hope you enjoy the rest of your day. Kind Regards, Cordelia

Posted 2 years ago

“I feel a lot safer in my own home”

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Posted 2 years ago

“Excellent service thank you”

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Posted 2 years ago

“So far so good! Easy to install and quick to respond when checking connection. Peace of mind when leaving Mum on her own.”

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Posted 2 years ago

“This lifeline has given me the confidence to stay home within the knowledge that help is at hand if needed has taken away the fear of living alone and feeling helpless”

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Posted 2 years ago

“From the moment, I contacted this company, I was impressed with their customer service, information, pack, costs and ease of setting up. They talked me through how to set it up by phone, as I just couldn’t work out the leaflet. Then we filled in the online information form about who to call, medical information et cetera together on the phone. Far easier than me doing online or using paper. They were happy to do this. We then tested the machine three times and it worked. They even managed to get rid of the crackling we experienced. All in all I wouldn’t hesitate to recommend this company. They know what they’re doing and the product is fantastic. Hopefully we will never have to use it though!”

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Posted 2 years ago

“I'm 84years of age and living on my own. The TeleCare24 equipment and service enable me to live a normal life around the home and garden. The wrist fall detection device is unobtrusive and is very effective.”

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Posted 2 years ago

“Very good device to protect my elderly mother. Received great help, advice, and support from LifeConnect staff.”

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Posted 2 years ago

“Waiting for step by step Instructions after calling last night to try and set it up . As my father has no phone line it’s connected through the wi fi .”

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Posted 2 years ago

Dear Sam, Thank you for taking the time to leave your feedback today. I am sorry to hear that you have had to wait a little while to receive these instructions. I can confirm that I have re-sent the initial email that was sent on Tuesday with the instructions attached, to ensure that they are available to you. If you require any additional assistance, please feel free to contact us again. Kind Regards, Ash

Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,841 reviews