LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“Swift service to replace faulty product with no quibble”

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Posted 2 years ago

Dear Nellie, Thank you for taking the time to leave us your feedback today. I am happy to hear that you have had such a positive experience with your Personal Alarm Service. I will be certain to share your comments with the relevant departments. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 2 years ago

“STAY WELL AWAY: Please read.. My mother in law had used lifeline with various success for two years. After falling ill with a stroke and spending 5 months to date in hospital we contacted lifeline 24 to ask them to cancel the contract. They convinced us we would be better off putting it on hold so that when she came out of hospital we could resume the service quickly. We agreed to this. At the same time my wife asked that there would be no further charges. The lady agreed that the auto renewal that had appeared on the account would be removed. With mother still in hospital we found that lifeline had taken £224 from her account. I called them today, what we thought would be a simple conversation ended up being one of the most ridiculous customer service experiences i have ever experienced. Enter Devlin, (obviously a made up name) Claiming to be a failed law student. (Not sure why he put that out there) He asked if we had read the terms and conditions and then proceeded to call me arrogant, ignorant and a whole host of insulting names just so he could end the call asap. (No doubt he is in sales and wanted to rip someone else off as soon as possible. A company is only as good as its people and it's customer service. This company have failed an 84 year old vulnerable person very badly, with absolutely no remorse what so ever. Ok they have taken £224 from her. We hope you read this and stay well away from them. Repost this review please, so that they realise that the £224 they have stolen today will cost them much more in the future.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave your feedback today. I am sorry to hear that you have had a negative experience with our Customer Service Team. We take feedback of this nature very seriously and I can confirm that I have raised the matter with a member of our Senior Management Team. This member will investigate the matter for you thoroughly and will be in touch to discuss the issue as soon as time allows. Kind Regards, Ash

Posted 2 years ago

“Excellent service sorting out my problem. The new monitor was here in under 24 hours. Very impressed.”

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Posted 2 years ago

“Very pleased with it”

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Posted 2 years ago

“Very helpful professional staff highly recommend”

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Posted 2 years ago

“Instant renew of box when not working. Message sent to one of contacts. Excellent help in setting it up. I could not have done this without your help.”

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Posted 2 years ago

“Very helpful, patient and empathetic staff. System easy to set up and gives real peace of mind”

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Posted 2 years ago

“Very quick and efficient service. Pleasant and knowlegeable staff.”

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Posted 2 years ago

“A really great service.”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

“Tested worked well. Service good.”

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Posted 2 years ago

“I am very happy that I've got LifeConnect24”

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Posted 2 years ago

Dear Kirsty, Thank you for taking the time to leave your feedback on our Service today. I am glad to hear that you have had such a positive experience with your Lifeconnect24 Personal Alarm Service. I will be certain to share your word with our Staff. I hope you enjoy the rest of your day. Kind Regards, Cordelia

Posted 2 years ago

“Very speedy replacement of unit with low battery”

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Posted 2 years ago

“Excellent service, extremely helpful with virgin cutting off my mother's land line at no notice due to the line porting over to the router”

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Posted 2 years ago

“Had to return our set when the battery got low. Rang LifeConnect24 one day and new set received next day. Brilliant service!”

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Posted 2 years ago

“We have recently had this installed for our Dad, he's only just started wearing the wristband but already its giving us peace of mind knowing someone is there quickly if needed.It artived promptly and was easy to install, set up was easy too. Very satisfied with it all.”

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Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave your feedback regarding our Personal Alarm Service. The intended goal of our Service is to provide peace of mind to all those who require it, and it is certainly pleasing to hear that this goal has been accomplished in your case. I will be certain to circulate your comments among our Staff. I hope you enjoy the rest of your day. Kind Regards, Fiora

Posted 2 years ago

“It did say on the website, order within the next few hours for next day delivery, but although the order went through in time it didn't arrive next day but the day after. Apart from that, easy set up, very friendly team, tested & answered within seconds. Very please”

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Posted 2 years ago

“Been helpfull...but getting Mr West to ware the button at all times is difficult”

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Posted 2 years ago

“Great service throughout thankyou”

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Posted 2 years ago

Dear Thomas, Thank you for taking the time to share your comments with us today. I am delighted to hear that you have had such a positive experience with our Lifeconnect24 Personal Alarm Service. I will be sure to share your words with our staff, who will appreciate hearing that their efforts have paid dividends in this instance. I hope you enjoy the rest of your day. Kind Regards, Fiora

Posted 2 years ago

“I had only had my lifeline a few days when I had to use in the early hours of the morning. I cannot praise the prompt and efficient service enough it is so reassuring help us just a call away”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,742 reviews