LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,847 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,847 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed a quick service/turn-around and happy to say I received it. Only issue was fall sensor wristband did not work when dropped-a quick call to customer services and another turned up 8am following day. I still give it all 5 stars as I also rang local council enquiring about an alarm, the Lifeline24 was set up (including replacement band) even before the council application form turned up! Call operators seem polite and helpful as do customer services. Happy all round-just happy to have piece of mind, and quickly, but hope it never gets any use.....”

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Posted 5 years ago

“I was reluctant to get an alarm initially but am getting used to it. I can see it provides peace of mind to my family, it arrived quickly and was easy for my son to install.”

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Posted 5 years ago

“Quick efficient service. Very easy to use, staff helpful with setting up. Gives peace of mind to the user and family.”

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Posted 5 years ago

“Very easy to set up. Lifeline gives me peace of mind. Would definitely recommend!”

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Posted 5 years ago

“Easy set up & a great safety net!”

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Posted 5 years ago

“It's given me peace of mind.”

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Posted 5 years ago

“Excellent, the service received from the staff from the first telephone call, was helpful, reassuring and friendly, and the actual installation was easy . I now have the assurance of knowing there will always be someone to respond should I fall.”

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Posted 5 years ago

“Thank you, this is a real boost to my mothers' confidence. Your service has been friendly, helpful and prompt. So far, so good!!”

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Posted 5 years ago

“When I placed my order it was handled professionally and very efficiently, the delivery came as promised next day. I found it fairly easy to fill in my details and information on line to make things quicker and when I set the system up your people were most helpful talking me through each stage. I now feel much more secure and safe if I am unfortunate to have an accident within my home or feel unwell. Thank you all for your help and kindness.”

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Posted 5 years ago

“EXCELLENT! The first person I spoke to at Lifeline24 was very helpful and efficient, and my kit was delivered the next day. The instructions with the alarm were very easy to follow, and I installed the box in only a few minutes. In testing the alarm, I spoke to friendly and helpful Lifeline24 staff. I feel so safe now I have my Lifeline24 alarm, and I’m so pleased I chose this excellent company.”

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Posted 5 years ago

“As an active 87 year old, I wanted an alarm that would work in my garden. The advertising literature says it is suitable but I have an old house with thick walls and it can't detect the pendant. I explained this to the LifeLine operator on the phone before I ordered it and he said that I could return it if it didn't work. I duly paid, found it didn't work and returned it. Over a month later and I am chasing LifeLine for my money back. They have prevaricated and now I am told that I will get a refund minus the £35 set up charge. That wasn't explained to me when I ordered it! Disappointed and annoyed with LifeLine.”

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Posted 5 years ago

Dear Ms Gibby, Thank you for taking the time to leave your feedback, it is greatly appreciated. I am sorry to hear that the alarm did not work outside of your property, however, in some cases such as yours, if the walls in the building are too thick they might prevent the signal being transmitted from the pendant outside of the property through to the alarm box. I have looked further into the refund you have been issued and on this occasion as a gesture of goodwill I have arranged for the set up fee to be refunded to you, this will be processed shortly. I am sorry for any inconvenience caused and do hope this resolution is to your satisfaction. Should you have any further queries, please do not hesitate to contact me. Kind Regards Anny

Posted 5 years ago

“Very helpful during the set up mode”

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Posted 5 years ago

“Very easy to arrange just waiting for the unit tomorrow. Quick service”

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Posted 5 years ago

“Fall pendant not working, awaiting replacement.”

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Posted 5 years ago

Dear Mr Paul, Thank you for your feedback. I am sorry to hear that the fall detector is not fully functioning. I can see that you have reported the problem with the fall detector to myself on Saturday and we have tried to carry out a drop test, however, as per our discussion, it is very difficult to replicate an actual fall. Replacement pendant has has been requested and posted out on Monday on the next day delivery service. In the meant time the button on the fall detector can still be used should the alarm user require assistance. Please accept our apologies for any inconvenience caused. If you wish to discuss this matter further or have any other queries, please do not hesitate to contact me. Kind Regards Anny

Posted 5 years ago

“Needed this for my mother and the call tests worked well. The staff were friendly and efficient.”

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Posted 5 years ago

“Everything arrived the next day and set up was very easy today . Set up lady whom you call was very helpful too.”

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Posted 5 years ago

“It works thanks”

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Posted 5 years ago

“When you decide you need one of these you want to get on with it. Prompt delivery, simple instructions and helpful operators.”

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Posted 5 years ago

“Really, really pleased with the prompt service provided and the simplicity of setting this up. It was despatched within an hour of ordering it and gives my family peace of mind. Staff were polite and helpful. Well done to everyone concerned.”

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Posted 5 years ago

“Easy ordering process Clear set up instructions Easy to use equipment”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,847 reviews