LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,851 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,851 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Let's hope I don't need to use it, but if I do I'm sure I shall be glad of the quick response that I'm sure I will receive. Thank you.”

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Posted 6 years ago

“I got this system on behalf of my neighbour. The initial service was extremely helpful and the speedy delivery of the equipment. I was able to assemble the kit my only comment would be that if my neighbour had to do it it would been beyond his ability. When I finally got the system working the advisor was extremely helpful and very patient. So in all I would really recommend the company and the service.”

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Posted 6 years ago

“The equipment was easy to install and set up and the staff were very helpful and informative when trialling out the testing the alarm it gave my mother peace of mind and confidence to know someone was there if needed in an emergency.”

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Posted 6 years ago

“Very clear and friendly advice”

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Posted 6 years ago

“I have only had my alarm system for a short time, but my early impression is of a company offering a first rate and easily understood and accessible service.”

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Posted 6 years ago

“I had excellent service from the staff and received my alarm the following day. I found it very easy to install and a member of staff very efficiently talked me through the customary first stages.”

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Posted 6 years ago

“I received my equipment in record time, But was upset with the call Takers who would not listen to me,when I remarked that was unit was going off spontaneously, Her attitude was that it was my fault!!!!!! Not what i expected as a first time user”

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Posted 6 years ago

Dear Mr Christiansen, Thank you for taking the time to leave us a review. I am very sorry to hear of your experience as a first-time user. I would like to assure you that this is not the level of service we aim to provide any of our customers. I have arranged for a member of our customer service team to get in touch with you to discuss the matter further. In the meantime, if there is anything else that we can do for you at all, please do get in touch on 0800 999 0400. Thank you again for your feedback. Kind regards, Anna Lifeline24 Team

Posted 6 years ago

“Getting the kit and organising the plan was a doddle, but getting to fill ion the form now is proving difficult.”

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Posted 6 years ago

“All gone well so far. Arrived the next day. Customer service very helpful. Wasn't very difficult to set up, took about 10 minutes. Haven't had to use the service in an emergency as yet but it is so reassuring”

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Posted 6 years ago

“Ordered for my 92 year old mother. Arrived the next day and took me just a few minutes to install and test. Perfect!”

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Posted 6 years ago

“Everything was exactly as we had been told. Very efficient service.from everyone we contacted at LifeLine 24. Would recommend you.”

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Posted 6 years ago

“A review has already been sent.”

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Posted 6 years ago

“Very informative and helpful staff.”

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Posted 6 years ago

“So far my experience with life line has been both helpful, prompt & professional x”

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Posted 6 years ago

“The customer services are excellent, so pleased with everything from start to finish very easy arrangements.”

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Posted 6 years ago

“Order process was easy and delivery was exactly as promised; guaranteed next day.”

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Posted 6 years ago

“The Website was very clear and easy to understand, as was the ordering process. We were able to install the equipment for our mother very easily too. It is all working smoothly and has given us all peace of mind.”

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Posted 6 years ago

“I had a bad experience with the testing of the equipment- the two women I spoke to were really unhelpful, verging on rude. I decided to cancel the subscription. On the positive side, the Lifeline customer services were great. I understand that the answering of the alarms is outsourced to another company.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for taking the time to leave us a review. I am sorry to hear of your experience when testing the equipment. I would like to reassure you that this is not the level of service that we aim to provide. I can confirm that this occurrence has been looked into and is being raised directly with management. We really appreciate your feedback so that we are able to address the issue that you faced. If you would like to discuss the matter further, please do get in touch with our customer service team on 0800 999 0400. Kind regards, Anna

Posted 6 years ago

“We recently purchased a ‘Red Button’ Lifeline 24 system and the service we have been provided as been outstanding! We have no hesitation in recommending Lifeline 24 to anyone who is looking for a system that provides security and peace of mind for anyone that might need such a service.”

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Posted 6 years ago

“Very fast delivery and good help with installation.”

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Posted 6 years ago

LifeConnect24 is rated 4.7 based on 7,851 reviews