LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,757 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,757 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“Very easy to install and very helpful operators when testing”

Helpful Report

Posted 4 years ago

Dear Marie, Thank you for your kind feedback. I am pleased to find that you found your alarm easy to install and that our Alarm Response Centre tram were very helpful. Should you require any further assistance, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Very impressed with service set up. So simple and put my mind at rest of I need help. Thank you.”

Helpful Report

Posted 4 years ago

Dear Christine, Thank you for your kind review. I am pleased to hear that you have been impressed by the set up of the system and that the alarm is providing you with peace of mind. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“I haven't used the service so far, so I can't comment on that. The speed of delivery and testing was excellent. I do feel safer.”

Helpful Report

Posted 4 years ago

“Very Polite staff Delivered very quickly Overall very Pleased”

Helpful Report

Posted 4 years ago

Dear Chris, Thank you for your kind review. I am pleased to hear that you have had a good experience with our wonderful staff and the set up of your system. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“customer service very good”

Helpful Report

Posted 4 years ago

“Do not use this company. My mom passed away beginning of May and the pendant was left round her neck when she was taken to hospital she unfortunately passed away in the ambulance. After a couple of days I informed Lifeline 24 of the circumstances and the fact we had no pendant to return. They didn’t comment on this just informed me I needed to return equipment. No confirmation of return, however I had paid to track the return. Now after almost 2 months they decide I must pay for the pendant, but to add insult to injury my mom had only just paid for the following 12 months. but NO refund for remaining 10 months.. Totally no compassion, certainty not a caring company.”

Helpful Report

Posted 4 years ago

Dear Karen, Thank you for leaving us your feedback today. On behalf of us all at Lifeline24 we are very sorry to hear of your loss and hope you are doing well at this difficult time. I am very sorry to hear about your experience with the closure of your Mother's account. Our usual policy is to charge for any lost equipment as it is provided on a rental basis. However, this is reviewed on a case by case basis. I have investigated further and I can see you have recently contacted our Customer Service department and they have agreed not to charge for the lost equipment. Again, I would like to apologise for any upset or inconvenience this has caused. Should you have any further queries or concerns, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Excellent customer service, wrist alarm good,”

Helpful Report

Posted 4 years ago

“Excellent device since purchasing it we my mother in law has used it twice. Very friendly and helpful staff have answered these calls.”

Helpful Report

Posted 4 years ago

Dear Kevin, Thank you for your kind review. I am pleased to hear that you have had a very good experience with our friendly team and that we have been able to support your Mother-in-Law when she has needed the system. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Initially got this following a fall at home - arrived as promised the next day and was fairly easy to install. Within a few days of arriving it helped me contact my daughter when there was a problem with my electricity - very pleased with how efficient it is .”

Helpful Report

Posted 4 years ago

“I have been thinking about getting a personal monitor for some time and tried two local numbers, who either didn't reply or had a very comp;licated activation procedure. My son-in-law recommended Lifeline, as his mother has the alarm and ordered it for me. It arrived within 24 hours and my son and his wife installed it without any problems. I am using the wrist model at the moment and enjoy the peace of mind, especially as I have had a few falls in the house and garden since my husband died. The other bonus is that my phone rings that much louder.! Thank you Louise McCall”

Helpful Report

Posted 4 years ago

Dear Louise, Thank you for your kind review. I am very pleased to hear of your experience with our alarm. I hope that it continues to provide you with peace of mind. Should you require any further assistance, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Three weeks ago, we bought a Fall Alarm for my wife's Dad, who had had at least one fall, prior to our purchase. It arrived the day after ordering it and although there was some confusion over how and when to inform Lifeline of the emergency contact details, it was easy to set up and has been working well since, including a fall in the middle of the night and a few false alarms caused by his pressing the wrist alarm accidentally, which he vehemently denies! In cases such as ours, where we live some distance away, it would be a good idea if we could view online a log of alarms raised, so that we might understand how it's working and could take measures to attempt to reduce the number of false alarms. My 97 years-old father-in-law is of the old school and has always unplugged everything before retiring to bed (except the fridge/freezer), but he fully appreciates that this system is for his benefit and hasn't attempted to unplug it.”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for your feedback. I am pleased to hear that the alarm has been working well and that we were able to assist after a fall in the night. Whilst there is currently no way of accessing your Father-in-Law's comms log online, we can organise a copy to be emailed to you should you require this information. Should you require any further assistance, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“very helpful patient staff on line -arrived very quickly -hope i do not need to use it !! will be sending completed form early next week when i get new mobile number for your reference thank you all for your efficiency trish dickinson”

Helpful Report

Posted 4 years ago

Dear Patricia, Thank you for your kind review. I am very pleased to hear about your experience with our alarm. We shall await your New Customer Form. Should you wish to update any further infromation, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Well organised, polite, helpful when needed. Equipment and all-round service...Excellent. Frank.”

Helpful Report

Posted 4 years ago

“The set up was relatively easy, as was the testing procedure, though luckily not having to use Lifeline as yet I'm keeping everything crossed it will keep me in my own home for as long as I can”

Helpful Report

Posted 4 years ago

Dear Ann, Thank you for your kind review. I am pleased to hear that you have had a very good experience with the testing procedure. Whilst we hope you will not need the system, I hope it provides you with peace of mind as it helps you to remain safe at home. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“The life line people were very helpful when I inquired about getting a life line for my dad they explained everything to me and I was very pleased with the service.”

Helpful Report

Posted 4 years ago

“Very easy to set up, control room staff very friendly and helpful. Would recommend to others”

Helpful Report

Posted 4 years ago

Dear Susan, Thank you for your kind review. I am pleased to hear that you found our control room staff to be friendly and helpful. We are currently running a refer-a-friend scheme where both parties would receive £15 in M&S vouchers. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“The alarm was bought for my 82 year old mum. Having the pendant gives me peace of mind that if she should have a fall the alarm will ensure that help will be on its way quickly. The set up process was easy and the call handlers on the phone were all very kind and pleasant. I have recommended Lifeline 24 to a friend for her father who has recently had a stroke.”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for your kind review. I am pleased to hear that you found our control room staff to be very kind. I hope that the alarm continues to provide you all with peace of mind. We are currently running a refer-a-friend scheme where both parties would receive £15 in M&S vouchers. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Easy installation process and all the call takers on set up we’re just charming.”

Helpful Report

Posted 4 years ago

“Although it claims to be useful all round the house and even in the garden, my mother tells me that she cannot hear or be heard from her bedroom which is in the next room to the unit. Is there a volume control or some other way to increase the sound?”

Helpful Report

Posted 4 years ago

Dear Margaret, Thank you for leaving us your review. The alarm pendant has a range of 100metres from the base unit. This means that the alarm can be activated anywhere within the home and garden. Whilst the system has a very loud inbuilt speaker and sensitive microphone, it will depend on the property where we can and cannot speak to your Mother. In the event that communication over the unit is unsuccessful, we will try to contact her on her home or mobile phone number, before calling through the list of contacts. Regardless of whether we make contact with the Alarm User or not the activation will be treated as if it were an emergency, and followed up until we have verbal confirmation that the user is safe. I can see you have since been in contact with our friendly Customer Service team who have been able to advise how to increase the volume on the unit. Should you have any further queries, please do not hesitate to get in touch. Kind Regards, Lifeline24.

Posted 4 years ago

“Although I am still very active and wish to stay in my village, my daughter and son who are now permanent residents abroad felt I should have an alarm system in place. Delivery was as stated and I found it easy to complete the form.”

Helpful Report

Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,757 reviews