LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY PLEASED THAT I DECIDED , FINALLY, TO GET THIS DEVISE......PEACE OF MIND................HAVE RECOMMENDED IT TO ALL MY FRIENDS!!”

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Posted 4 years ago

“Great service.even got a next day delivery so that it could be installed at my mothers home before I left. Thank you. Only wish more businesses could be so prompt.”

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Posted 4 years ago

“Fortunately during the year I have been with Lifeline and wearing the button around my neck, I have not had to use your services but living alone and being elderly it gives me confidence should I need help. I did accidentally set the alarm off and the response was immediate. Thank you Lifeline”

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Posted 4 years ago

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Posted 4 years ago

“Excellent service, very prompt and easy self installation.”

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Posted 4 years ago

“Great service to be up & running within 24 hrs of the order”

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Posted 4 years ago

“I have only had this alarm service for nearly a week but so far I am happy for getting it installed as it makes me feel more confident that if I am ill and need urgent medical attention then I will have it at a click of a button 😊”

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Posted 4 years ago

“Great product, gives us all peace of mind to know my mum can call for help. The call centre staff we’re extremely helpful and very easy to talk to”

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Posted 4 years ago

“This is a much more economic service than I previously had. Although I'm not very practical I managed to set it up myself. All has gone very smoothly. My only addition would be that at the sales call and when you sign up - you're told that you will have to fill in your personal contact list prior to installation.”

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Posted 4 years ago

“The service was very good and the operators were pleasant and helpful during testing. However the system failed the distant test and limits the usefulness of the system as it does not work from my garden. Still considering the next move”

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Posted 4 years ago

Dear Brian, Thank you for leaving us your feedback. I am pleased to hear that you have been pleased with our service and found our operators to be pleasant and helpful. Our standard alarm pendant is has a range of up to 100m,depending on the property, it should cover the user within the home and garden. I can see you have since been in contact with our Customer Service team who have been able to arrange a pendant with an extended range of 150metres. Should you have any further feedback or queries, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Arrived very efficiently, thank you. I didn’t find it overly easy to understand how to install, didn’t realise it had to be inserted into the main telephone line, as there isn’t a suitable elec point there it had to be installed upstairs in a secondary main television point, which, after testing confirmed was not ideal but acceptable. However, I called for help which was excellent throughout the setting up & testing ( thank you Lucy, Rachel, Rachel (it) & Nicky & someone else I think!) thank you, Sarah”

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Posted 4 years ago

“Very helpful and very much on the ball as the first evening we had a power cut and they were on the phone immediately to see if I was OK, and I hadn’t even registered it which I did the next day! Very impressed thank you.”

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Posted 4 years ago

“Very happy with the service”

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Posted 4 years ago

“The equipment was only installed three days ago so I can only comment on the ease of ordering and delivery of the service, which was very prompt.”

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Posted 4 years ago

“I'm very pleased with the alarm. It gives me peace of mind because lately I have fallen a couple of times and luckily I have managed to get up.”

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Posted 4 years ago

“Excellent company and amazing product. I got this for my dad after a stroke. He was hesitant of course at first, but soon realised it is not an infringement on his independence and acts as security and support in case he needs it. So easy to set up and so simple to use. A great relief to our family as well.”

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Posted 4 years ago

“Very efficient & caring service”

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Posted 4 years ago

“Please make sure you read the small print. Also make sure that your priority when a dearly loved Mother dies is that you cancel your direct debit with them rather than grieve. We took out the policy on 30/04/19 and my Mom died on 27/03/20. On 30/03/20 Lifeline 24 took this year’s rental of £159. We have paid two years rental and used the equipment for less than a year. No wonder they asked if I knew anyone who’d use the equipment but they didn’t say why they were asking that question. Perhaps I wouldn’t have been so quick to send it back otherwise. Not impressed and customer service is far from helpful or understanding. But I doubt this will be published as it will be vetted”

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Posted 4 years ago

Dear Cheryl, I am very sorry to hear of the difficulties you have had with the closure of your account. Your complaint has been escalated to a member of our senior team who will be in contact very shortly. In the meantime, please do not hesitate to contact us directly on 0800 999 0400 or by email at info@lifeline24.co.uk. Kind Regards, Lifeline24

Posted 4 years ago

“Amazingly good. In a world where you expect things to not work Lifeline24 functioned perfectly from the start. The delivery was as promised within 24 hours, set up was easy, the testing sequence was impressive being greeted by name and clear friendly instructions. This has left me with huge confidence in the system.”

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Posted 4 years ago

“I purchased the lifeline on behalf of my MIL. She is wearing the pendant & feels safer . At night she can take it off & use the buzzer on the set. It’s not been needed yet ... Hoeever , there be a time when she needs to press the pendant or alarm on the set box. Can’t really give an overall view as it’s not been tested . After research , this was cheaper than Age UK model & had better reviews .”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews