LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,748 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,748 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm doing this on behalf of my dad. He is very happy with the alarm and how it works. We also found the staff very friendly and polite during the set up process. I now have peace of mind knowing there is help for my dad at the end of a button press. Thank you for your service.”

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Posted 3 years ago

“Quick response to my telephone enquiry and subsequent delivery. I feel more confident now that I have the means to communicate for help if needed when I am alone. Mrs G.R.Finney”

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Posted 3 years ago

“My lifeline arrived the day after my order was placed, all the instructions were extremely clear, backed up by very useful help lines should you need them. I now feel a lot safer when I am left on my own at home. Extremely well done for such a wonderful system. Freda Robbins”

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Posted 3 years ago

“We set up & test activated the lifeline today - very impressed with the whole experience so far. Thank you.”

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Posted 3 years ago

“Quick efficient helpful. Speed to get up running was important no waiting for contract signature. Alternative strap for wrist alarm would be good, difficult for Mum to fasten?”

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Posted 3 years ago

“Ordering and installing Lifeline alarm itself went very smoothly and the staff were very efficient. However my mother's circumstances dicated that we needed a key safe installed. She lives alone and we had previously experienced the emergency services breaking in with all of the distress and mess this entails. The fitting of the key safe appears to be subcontracted. I paid lifeline for the safe and installation and was asked to nominate a preferred date and second choice. Both dates were unavailable and a week has now passed during which I have phoned several times but have still not been given an alternative date. Given what has happened in the past I consider this part of our transaction to be fairly urgent and I have been disappointed with the lack of urgency shown when I had been led to believe that I could nominate a preferred/second choice date and would most likely have the work carried out to that time scale.”

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Posted 3 years ago

“Fantastic service”

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Posted 3 years ago

“A disappointing response from Lifeline regarding my Father's death. I phoned last week to report his death, no condolences offered, and I was simply asked for the post code to identify him. The relevant team were unavailable but I was promised a callback the next day. Six days later I have had to chase them again, and another Customer Service agent was able to help but seemed to be focussed mainly on how they would get their equipment back. Again, no condolences or apology offered for failing to call me back, until I pointed out they weren't making things easy at a difficult time. To top it off they do not refund unused months of the contract, which is poor policy given the business they are in, and not in keeping with the policies of other big companies- several of my Dad's Utilities companies have taken a much more efficient and compassionate approach.”

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Posted 3 years ago

Good Afternoon, Thank you for your feedback and for bringing this matter to our attention. On behalf of us all at Lifeline24, I am very sorry to hear of your loss and hope you are doing well at this difficult time. Firstly, I am very sorry to hear that you were not called back as expected. It is also disappointing to hear that you have found our colleague to not be apologetic. I have brought this matter to the attention of our Senior team so we can look into ways of ensuring that callbacks are not missed. In regards to the system, you are more than welcome to hold on to your alarm for the remainder of the term. There is no rush with returning the system. From looking into the account, I can see that the agreement you took out with us was to receive a significant discount, which we are only able to provide when taking out the year in full. I can see you are just over 8 months into the year. I am sorry to hear that you did not find this to be clearer. Again I would like to thank you for bringing this matter to our attention as it will allow us to improve our service going forward. If you have any further feedback, or if we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 3 years ago

“Order received next day. Sam was very helpful and answered my questions satisfactory.”

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Posted 3 years ago

“The contact staff were very understanding and helpful.”

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Posted 3 years ago

“Easy set up, quick delivery...the set up test call was very well dealt with and monthly checks are in place...hopefully we wont need to do a real test any time soon. The speaker is loud, the mic sensitive, perfect.”

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Posted 3 years ago

“Arrived 24 hrs after buying and the whole set up service was fab.”

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Posted 3 years ago

“Ordered on Friday afternoon, arrived on Saturday morning (early). Very easy to install. Easiest way to proceed is to do the paperwork online (although a paper copy is provided). This allowed the system to be set up fully and tested by Saturday afternoon. Just excellent response. (Note that if you do intend to use the paper form, testing and set up cannot proceed until this has been received and your account set up - on line is therefore much faster).”

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Posted 3 years ago

“Order for alarm has not arrived 4 days ,hopefully come today. Although customer service said will send another if not here by tommorow”

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Posted 3 years ago

Good Morning, Thank you for getting in touch. I am sorry to hear of the delays you have experienced with receiving your alarm. I am pleased to see that you have been in touch with our friendly Customer Service team who have been able to arrange a replacement alarm if required. Again I would like to apologise for any delays and thank you for bringing this to the attention of our team. Should you require any further assistance, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 3 years ago

“Next day delivery, 2 minutes to set up, instant peace of mind.”

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Posted 3 years ago

“Tried button out 2 days after receiving it ( for my Mother's use ) and the emergency responder had the incorrect name / address and no record of my Mother. I had submitted the " on- line " questionnaire with all the contacts and details but the responder did not know these and I had to go over them to her. I just hope this is being sorted now and will try out the emergency response again on Tuesday . To make sure the registration goes through ok”

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Posted 3 years ago

“Peace of mind for my family. Set up service great.”

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Posted 3 years ago

“Had the lifeline in for 4 days now, was quick delivery and a very easy set up all is working great at the moment !”

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Posted 3 years ago

“Great service - ordered one day delivered and set-up following day. Really easy to install and very helpful response / admin Team for the install / initial Test. Real piece of mind for my elderly Mother and her Sons and Daughter.”

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Posted 3 years ago

“Beware we paid £199 for my late mother in May for 1 year subscription. She passed away in July and they will not provide a refund. They provide a transfer to someone else, what use is that? They demand the equipment back which I think has more than been paid for over the last 3 years? They must be making so much money out of the elderly who have to go into a home or pass away. Very disappointed with this company”

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Posted 3 years ago

Dear Anne, Thank you for your feedback and for bringing this matter to our attention. On behalf of us all at Lifeline24, I am very sorry to hear of your loss and hope you are doing well at this difficult time. I am sorry to hear that our cancellation policy was not made clearer to you. In regards to the system, you are more than welcome to hold on to your alarm for the remainder of the term. There is no rush with returning the system. This is why we offer a transfer so that you can make use of your remaining time. However, as the alarm is provided on a rental basis it does need to be returned to us. You are paying for the rental, monitoring, and upkeep of the alarm and as such you do not pay for the equipment itself. Unfortunately, as we have had to take out a full year of service in order to provide you with such a discounted price we are unable to provide a refund at this time. If you have any further feedback, or if we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,748 reviews