LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,841 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“Excellent service, fast delivery. Very easy to install.”

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Posted 3 years ago

“Brilliant customer service. Item ordered and delivered within 24 hours. Highly recommended.”

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Posted 3 years ago

“Just installed and so far the response has been excellent.”

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Posted 3 years ago

“Great purchase & peace of mind for my mother in law & myself, easy to fit & the customer service call centre is Brilliant👍🏻”

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Posted 3 years ago

“I have no fault with the intial delivery and service while installed. Cancellation of the product and direct debits is not easy, on contacting to cancel, with payment already taken. There is a diversion to not cancel and to hold onto additional money to put account 'on hold' for the future. There is a reluctance by customer services to put things in writing and deal with email requests. This has resulted in overcharging by 6 months and 'fluffing' of reasons why it was dealt with in that manner by Lifeline. They advertise as 'no contract' and 30 days notice cancellation but appears that cancelling is more difficult to actually action when it should be a simple process.”

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Posted 3 years ago

Good Afternoon, Thank you for getting in touch. I am sorry to hear of the difficulties you have experienced with the closure of your account. I can see that a member of our Senior team has since been in touch with you to finalise the account closure and stop any future payments. Again I would like to apologise for any confusion or delays with the account closure. I do hope this issue has now been resolved but if we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Ordered Monday, delivered Tuesday for peace of mind as we go on holiday tomorrow. Easy to fit, test and all round very pleased”

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Posted 3 years ago

“So far so good tried wrist button but far too large Have not had occasion to test fall detector”

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Posted 3 years ago

“I am over 80 years and unable to install it”

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Posted 3 years ago

“Husband has the wrist watch alarm which is great for him. Puts his mind at ease when on his own as he knows if he falls someone will call him”

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Posted 3 years ago

“Found everything easy to do and set up was simple. Was a couple of days late being delivered but that was the fault of Royal Mail. Would highly recommend Lifeline 24 for elderly relatives to give them peace of mind.”

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Posted 3 years ago

“The system arrived this morning as promised. I fitted it this afternoon which really couldn’t have been easier. We have just completed our test calls and all we’re answered quickly and politely. Really great service all round A*”

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Posted 3 years ago

“Lifeline was for my mum, it’s gives my family n I peace of mind knowing she has help if needed.”

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Posted 3 years ago

“After talking to a very helpful guy on the help line we ordered, set up and tested the very next day. Cannot praise lifeline enough”

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Posted 3 years ago

“The alarm arrived very quickly as promised and was easy to set up”

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Posted 3 years ago

“Easy to order and install”

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Posted 3 years ago

“Unit arrived very promptly. Was easy to set up with clear information sent through. Testing the unit was simple and efficient. I am very happy with my purchase.”

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Posted 3 years ago

“Very helpful and great advice. Box was making too much noise sent a new one day after.”

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Posted 3 years ago

“Everyone very helpful and nice.Equipment seems most efficient.”

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Posted 3 years ago

“My mum is highly resistant to having this service. I ordered it anyway. She likes the discreet wrist option, lets hope she never has to use it! I live in America, and my sisters are about 30 min away, this is added security and a great way for Mum to keep her independence.”

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Posted 3 years ago

“I can hear it clearly and the staff have been pleasant. However, when ordering I was told she could talk through the watch but in fact it was through the main unit she would have to speak to which is too far away as she has difficulty hearing. I was not sure about how much more the price would increase for this and believe it would be a considerable amount. It was a shame this was not made clearer during ordering to ensure it was suitable to the client and her disabilities.”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,841 reviews