LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,859 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initial setup was straight forward and helped by your excellent call centre staff. So far so good! Hopefully, it will not need to be used in anger!”

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Posted 5 years ago

“Super easy to order and set up, total peace of mind”

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Posted 5 years ago

“Pendant works well when operated manually, however it rarely works automatically in a fall which was its main selling point. Operators were very helpful and professional”

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Posted 5 years ago

Dear Ciaran, Thank you for your feedback. I am pleased to hear that you have had a positive experience with our operators. It is important to us that our customers feel secure with their alarms. If your issues with the Fall Detector persist please contact our customer service team and we can look into providing a more sensitive option. Please do not hesitate to get in contact on 0800 999 0400 or info@lifeline24.co.uk should there be anything further we can assist with. Kind Regards, Lifeline24

Posted 5 years ago

“Lifeline has given me back my independence so I can continue to live in my own home safely. The box arrived the very next day and it was so easy for my daughter to set up. Thank you”

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Posted 5 years ago

“Fantastic service and support from the beginning. All staff really friendly and helpful, no question was unanswered. Would highly recommend.”

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Posted 5 years ago

“I feel I have peace of mind now, and my daughter will not be worried.”

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Posted 5 years ago

“Has provided peace of mind , for when my mother is on her own.”

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Posted 5 years ago

“Purchased this for my mother who began falling over quite frequently. Arrived quickly, easy to set up and test. Hoping it won't be needed but gives her some peace mind. Also bought a key safe at the same time so emergency services can get access if we are away. Felt this was a very affordable safeguard.”

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Posted 5 years ago

“It was very easy to set up and the operators were very helpful and friendly when I was setting up the tests. The pendant is very easy to wear, and gives me and my family peace of mind that help will be there should I ever need it.”

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Posted 5 years ago

“Unit arrived the next day and was easy to set up. The people who answered the unit on set up were all friendly and helpful. Really good value - another alarm supplier had tried to frighten my mum into spending over £1000 a year so I cannot thank Lifeline enough for their service.”

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Posted 5 years ago

“Brilliant service”

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Posted 5 years ago

“Excellent service from start to finish. The set up was flawless and the peace of mind offered by Lifeline is priceless.”

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Posted 5 years ago

“Thankyou, it was easy to establish, even the connection outside, near the house. I shall try to give you a third contact number from a neighbour. Margot Newby.”

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Posted 5 years ago

“Placed order Tuesday 19th to be delivered to my work address, it was delivered to my home address. Called them on the Wednesday to arrange the delivery to be to my work address again, attempted delivery at my home address. Still not received and now can't get through again. My mum is still at risk so will have to find another device which will hopefully arrive. Shocking service.”

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Posted 5 years ago

Dear Sally, Thank you for your feedback. I am very sorry to hear about your experience with the delivery of your alarm. This is definitely not the service we aim to provide. Your complaint has been reviewed by our management team and will be followed up to ensure this does not happen again. I can see that you have spoken with our customer service team who have arranged for a replacement alarm to be sent out to the correct address. They have also provided a refund of our set-up fee to apologise for the inconvenience caused. Again I would like to apologise for any upset this has caused. Please do not hesitate to get in contact should you have any further queries. Kind Regards, Lifeline24

Posted 5 years ago

“Very helpful prior to ordering - yet to set up as currently away with family.”

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Posted 5 years ago

“The peace of mind this little red button has given me already, and indeed the peace of mind to my family to priceless beyond words. It was so easy to set up and the voices on the other end so friendly. I can be home alone on the knowledge that help is an my wrist.”

LifeConnect24 5 star review on 21st November 2019

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Posted 5 years ago

“Easy to install and use.”

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Posted 5 years ago

“The lifeline arrived very promptly. Once it was set up and tested, the staff were very effecient and helpful. Feel happy in the knowledge that my father is in safe hands if there is ever an emergency or false alarm.”

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Posted 5 years ago

“It gives peace of mind to me and my family, knowing help is at my fingertips when home/in the garden.”

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Posted 5 years ago

“Easy to order & set up when recieved”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,859 reviews