LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,846 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,846 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dispatch was lightning quick-arrived the next day! Even though our mother lives minutes away I now feel like someone has a constant watch over her. She has fallen before and fortunately she had her phone on her and was lucky enough to have a signal that day but now we all (including her) feel comforted having this device-just in case...”

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Posted 5 years ago

“Easy to set up operators very helpful and polite”

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Posted 5 years ago

“Very helpful during set up and the system worked first time and the telephone response was excellent”

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Posted 5 years ago

“The machine was obviously second hand so consumers please be aware these are preused machines. Difficult to set up in that the pictures did not match the wires. There were four entry points on the back of the machine for two connectors. The machine had a repetitive robotic voice staing "Machine is not connected". This continued over and over. Also, even though we did not actually set the machine up before returning it we were charged the set up fee ( non refundable). This set up may suit some people but how elderly people manage to do it themselves, I don't know. We've decided to let my elderly mother carry her hands free phone around with her in her tabard pocket, then if anything untoward happens she can just press the programmed 1,2 etc to connect with various family members. More convenient plus no robotic voice to contend with.”

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Posted 5 years ago

Dear Emma, Thank you for submitting a review, your feedback is very much appreciated. We provide new equipment to all of our customers and should any of the sent equipment arrive transit damaged we would happily issue a replacement. On a very rare occasion set up of our equipment would vary from the instructions provided due to the complex telephone set up at the customer's home. I am sorry to hear that you found setting up of the equipment difficult and took the decisions to return it for a refund. Due to these circumstances we have arranged for the set up fee to be refunded to you, please allow a few working days for the funds to reach your account. If you would like to discuss this further or we can be of any assistance, please do not hesitate to contact us. Kind Regards Anny

Posted 5 years ago

“As it explains in the details it was easy to set up and use. We now have peace of mind that my mother can call for help with a touch of a button”

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Posted 5 years ago

“By offering our family peace of mind that Dad can always get help in a crisis”

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Posted 5 years ago

“Gave me piece of mind. Also my family can get to me ,for quick response.”

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Posted 5 years ago

“Feel safe on the garden now.”

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Posted 5 years ago

“Initial enquiry was via the live chat. Very efficient. Called the helpline to instigate purchase. Very nice lady helped me and talked me through the whole process. When we set up the alarm it was so easy and again very helpful staff talked us through everything.”

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Posted 5 years ago

“Quick to deliver and easy to arrange”

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Posted 5 years ago

Dear Julie, Thank you for your feedback. We are glad to hear that you are please with the service you have received and that the equipment we supplied was easy to set up. If we can be of any further assistance, please do not hesitate to contact us. Kind Regards Anny

Posted 5 years ago

“I got it for my 91 year old elderly mother who had a fall couple months ago and broke her hip, luckily she managed to phone me and is now back at her home after a stay in hospital. Anyway, for peace of mind for myself and my mother i got a lifeline 24 for her.........hopefully will never have need to use it but it's there just in case. Very easy to set up!”

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Posted 5 years ago

“I now feel safe being on my own and the staff are so friendly to speak to. very easy to set up as well”

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Posted 5 years ago

“I was amazed at how quickly the whole joining procedure was dealt with and want to thank you for making my life feel so much safer and so rapidly. I have been on edge since my last fall, worried that it would happen again but now I can stop the negative feelings as there is someone there to help at all times.”

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Posted 5 years ago

“Delivered quickly easy to set up. Answered quickly when alarm checked. Key safe works well and secure.”

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Posted 5 years ago

“Really easy to set up, lovely to give price of mind to the family that mom is safe when we’re not around.”

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Posted 5 years ago

“After viewing several company’s for a service of this kind online Lifeline 24 seemed to stand out. I ordered the unit on line and then proceeded to fill out the patient form for my father. The unit duly arrived around 20 hrs later. After setting the Lifeline up, I called the control centre to get it activated. The whole process took less than 24 hrs from start to finish. Would thoroughly recommend.”

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Posted 5 years ago

“Pack came within 24 hours of ordering. Easy to install with clear instructions. Helpful staff at the other end of the phone line when carrying out the testing procedure. Would recommend.”

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Posted 5 years ago

“gives me security”

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Posted 5 years ago

“Just gives my child comfort knowing if she cannot be there I'm covered. The test went well and we are happy.”

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Posted 5 years ago

“Very helpful advice by phone and an easy to use web site. Arrived next day as promised and was up and working in minutes, and makes my fathe in law feel much safer and more confident in his own home. Lifeline24 was recommended by my Local Authority Social Care specialists and I echo this recommendation.”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,846 reviews