LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,841 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only had it a week. Maybe too soon to ask for a decent review”

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Posted 2 years ago

“First sensor didn't work. Second sensor didn't work. No follow up to check. Chased up and 3rd sensor promised. Nothing received & no follow up several days later.”

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Posted 2 years ago

Dear Doreen, Thank you for getting in touch and for leaving us your feedback. I am very sorry to about the issues you have experienced with your system. I can see that our Technical team has been investigating your issues and have recently discovered a solution. We did try to get in touch today to apply the update but unfortunately, we were unable to reach you. I have emailed you directly to confirm the best time and phone number for us to reach you on. Again, I would like to apologise for any upset or inconvenience caused. Please let us know how you wish to proceed. Kind Regards, Rebecca

Posted 2 years ago

“Prompt, efficient service”

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Posted 2 years ago

“We urgently needed a device for our uncle. It was prompt in arriving and easy to set-up. The key safe has helped a number of medical professions access the house. Highly recommended.”

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Posted 2 years ago

“I decided to have one to keep my children happy”

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Posted 2 years ago

“You give a Very caring service”

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Posted 2 years ago

“Very quick delivery . Very quick good help”

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Posted 2 years ago

“Very pleased with overall service. Staff are knowledgeable and polite. Thank you.”

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Posted 2 years ago

“The initial call was handled well and the advisor provided excellent clear advice on how the system functioned. Having consulted with my mum, about the options available we selected Lifeline 24, called up (no internet) and started to order everything as we were told we could do it over the phone. salesperson seems rather put out when I did not wish to do a 12-month contract and when I wished to pay by credit card; then advised needed a PC to fill in quite a lot of contact and contract information (which having read are quite onerous). Having done the above, the unit was delivered to the billing address rather than the user address, so this caused a couple of days delay. Took the unit to my mum who sadly deteriorated and is now in an end of life palliative care bed; so contacted Lifeline 24 as the unit has not even been opened and was advised that it can be returned with an admin fee of £35, which was not explained at all well when I called, it was told it was a setup fee for making the unit work after it was received and operational. The returns label was received quickly and the unit returned; now waiting to see what is returned to the credit card. No doubt the service would have been good had we had been able to avail ourselves of it; but some of the customer relationship attributes from some people could have been better.”

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Posted 2 years ago

Dear Mark, Thank you for getting in touch and for providing us with your feedback. I am sorry to hear that our cancellation policy was not made clearer for you. The setup fee covers all of the work that goes into getting the alarm system ready to be sent out. This includes all of the preprogramming and testing of the system so that when you receive it you simply do the final step of plugging it in. It also covers all admin fees associated with starting up a new account with our Alarm Response Centre. As the work has already been done before the alarm is sent out, the joining fee is nonrefundable. I am sorry to hear this was not made clearer and I will certainly pass on your feedback regarding this. I am pleased that you found your initial sales enquiry to be clear and helpful. I apologise that the alarm was unfortunately sent to the billing address rather than the shipping address. We do provide paper copies of all of our forms as we are mindful that not all of our users will use the internet. Typically, we do provide the Fall Detector system on an annual basis, but due to feedback from our customers, we have recently started providing quarterly plans as well. We do also usually require a Direct Debit is started with our quarterly plans so this may explain the confusion. Thank you for bringing this to our attention as it will allow us to improve our training going forward. Thank you again for leaving your feedback as it is very valuable to us. I would like to apologise for any upset or inconvenience caused. If we can be of any further assistance, please do not hesitate to get in contact. Kind Regards, Rebecca

Posted 2 years ago

“Not everyone (certainly of my age!!) is au faire with technology therefore more written info would be appreciated otherwise happy.”

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Posted 2 years ago

“Generally good but with some weaknesses. I live in a house with a bathroom upstairs. If I press the alarm button upstairs all communications are done from the box which is downstairs. I did try to buy a second box to put upstairs but this was refused. I am aware there is a GPS version but this is twice the price. I think the button could be more deeply recessed to avoid false alarms.”

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Posted 2 years ago

“Very quick service easy to use and install”

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Posted 2 years ago

“Excellent service thank you”

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Posted 2 years ago

“Speedy response for confirmation of order, delivery of monitor and set up”

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Posted 2 years ago

“From ordering to fitting alarm everything was faultless.”

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Posted 2 years ago

“The package I received was a replacement box because the first one was not recharging,even though I had it only 6 months. This leads me to think that the first box was not a new one. I have the falls version which is ultra sensitive and very often goes off even if I don’t press it or in some cases, don’t even touch it. I find the telephone response is very good and reassuring.”

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Posted 2 years ago

“A very quick response. Very efficient in explanations and the process for connection and future service. As I am not used to such transactions over the phone, I found it too fast in the sense that I hadn't quite time enough to take things on board. Normally I would have my local family to consult. However, I had made the enquiry myself so I continued with the interview. I found it worrying to be paying set-up fees and a contract within this short chat over the phone. I was relieved when the equipment arrived as described, by the first post on Monday and the set-up was as easy as I had been told. I was previously anxious about this. it all seems to be working normally and I am satisfied with the system so far.”

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Posted 2 years ago

“The first outdoor key safe only worked less than two years and so was outside the guarantee for a replacement. I hope it’s replacement works longer than this.”

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Posted 2 years ago

“Arrived quickly, easy to set up. Now my father has peace of mind knowing that he can contact someone if he needs too.”

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Posted 2 years ago

“Fast delivery, easy to use, friendly helpful staff. Have used Lifeline before for other elderly relatives”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,841 reviews