LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,852 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,852 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have only had to use my Lifeline alarm once in the past year, It really was a god send. The prompt response by the operator got me the help i needed. They are always very polite and the reassurance they give is wonderful. Having my Lifeline alarm has given me the confidence to continue to live alone. Also my family are reassured that i can summon help at the touch of a button. Thank you. Margaret”

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Posted 9 years ago

“Fortunately my mother has not had cause to use this facility yet, however it is reassuring for her, and us to know that it is available if required”

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Posted 9 years ago

“Very good telephone service, both on initial purchase and subsequent renewal. Easy to install and test. It has been used twice to summon assistance and the equipment worked well and the service received from the call centre polite and understanding.”

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Posted 9 years ago

“Very helpful on the telephone. All very straight forward, system arrived as planned, no delays.”

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Posted 9 years ago

“The system was easy to install and the advice I received on the telephone beforehand was very helpful. Having been a bit reluctant to have a lifeline, my mother now sees that it is a way for her to keep her independence and is very pleased to have it. For me, her daughter who lives some distance away, it gives me peace of mind.”

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Posted 9 years ago

“Ordered one day then received the next day. Set up was really easy with some friendly operators at the other end of the phone. Peace of mind to know that if my husband falls over then help will soon be at hand.”

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Posted 9 years ago

“I have been very pleased with the service. From the details provided on the website to delivery and install, the whole process has been very agreeable. Thank you!”

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Posted 9 years ago

“Easy to buy, install and use, my father and I are very happy we picked the lifeline personal alarm, particularly the piece of mind and independence my father can continue to enjoy.”

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Posted 9 years ago

“I am very pleased with Lifeline 24. The carers are extremely pleasant and helpful and the products have proven very useful. All seems to be going well with my getting stronger quicker. Thank you for all of the help. Pat Schaefer”

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Posted 9 years ago

“when my mum dialled to test equipment initially the assistant ended call before we had tested all the phones in the house, she didn't even ask if we had other phones! So i had to call back again and tell them, not great really”

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Posted 9 years ago

Hi there, Thank you for your review. I'm sorry you were not satisfied with the Care Team's response. The Care Team's system informs them that the initial test call is being made (the first activation) and are happy to spend as much time as needed completing the tests - it is however difficult for them if lots of genuine alarm calls are being raised at the same time - in which case they need to answer these calls and help the customers in need on the other end. I'm sorry your experience was not satisfactory on this occasion but I do hope you are pleased with the system and I hope we can continue supporting you at home. - Olivia, the Lifeline Team

Posted 9 years ago

“The service received from your company is wonderful. each month a call check is made to ensure the wrist band battery is working properly, the customer service team are very polite, helpful and cheerful. I feel secure in the knowledge that should that button need to be pressed, help is at hand in a very few minutes. Thank you.”

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Posted 9 years ago

“Recommended by social worker but after receiving prompt acknowledgement email for payment (with no contact details on it) information form for client was completed and emailed back as requested but was not acted upon overnight as promised. It took 3 days and numerous phone calls to get service up and running.”

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Posted 9 years ago

“Hello Fortunately, I have not needed to push the red button yet.”

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Posted 9 years ago

“I ordered the alarm on a Friday And I installed it for my mother on the Monday. E xcellent prompt response. Staff very responsive to my questions. The alarm arrived when Lifeline said it would. The alarm is straight forward to install . The only thing I would say is that my mother would Not have been able install it on her own as she would have struggled to access the phone point and she would not have been able to see The 3 points on the alarm were the leads fit in . The alarm is simple to use and my mother feels confident in using it. She feels reassured by the alarm.”

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Posted 9 years ago

“Lifeline24 provide a prompt friendly service that gives you confidence that they are there when ther's a problem.”

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Posted 9 years ago

“I thought your service was very good being a new customer I was very pleased with your hel p and good luck for the future.”

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Posted 9 years ago

“Fortunately no emergencies but when I have pressed the alarm by mistake the reaction has been very prompt, which is reassuring.”

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Posted 9 years ago

“I was delighted with the quick efficient service of lifeline”

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Posted 9 years ago

“I am often pressing my wrist band in error and clumsiness. The operators are very understanding.”

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Posted 9 years ago

“Having persuaded an elderly , very independent aunt to consider agreeing to the Lifeline after a series of falls ,Holly went through the whole procedure in a clear concise way. Now fitted I feel at ease living quite a distance away knowing there is always someone close by to get assistance should the need arise.”

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Posted 9 years ago

LifeConnect24 is rated 4.7 based on 7,852 reviews