LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,841 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery went well. Equipment good quality. Test worked well. I hope I never have to use it for an emergency but obviously it is reassuring to be wearing it.”

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Posted 2 years ago

“It has been very good only had it a short time when I fell in the kitchen I pressed my pendant but could not talk to them they got a ambulance for me just had to wait till it came but my wife had come home before the ambulance came 1-30 in the morning before it came but glad I had my lifeline 24 the helped me”

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Posted 2 years ago

“I’m replying on my dad’s behalf, you’ve been very helpful and efficient Thankyou”

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Posted 2 years ago

“Friendly and helpful personnel”

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Posted 2 years ago

“So far, so good! The website is very comprehensive, service extremely efficient and the telephone operatives seem to be very professional. What's not to like?”

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Posted 2 years ago

“Yes im very pleased with all the setup and the promt reply especially evening calls IT GIVES ME so MUCH PEACE OF MIND THANK YOU regards JOHN”

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Posted 2 years ago

“Got this lifeline for my 89year old Nan who lives alone 5/7 days a week. As a family it gives us the reassurance we need that she will use the lifeline if needed and it will alert us as a family to let us know she needs assistance.”

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Posted 2 years ago

“Very helpful customer service, everything went smoothly”

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Posted 2 years ago

“Ordered it for my elderly father and feel so reassured knowing he can use his alarm for help when his family live a distance away.”

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Posted 2 years ago

“Very good thing to have in an emergency, having somebody to talk to.”

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Posted 2 years ago

“Extremely helpful from initial phone call to delivery and setting up the unit first class service”

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Posted 2 years ago

“I live on my own and the liveleline 24 gives me reassurance if I have a fall”

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Posted 2 years ago

“Peace of mind for my family. Easy to install & use.”

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Posted 2 years ago

“I live alone so it's extremely reassuring that I can call for help if I have an accident or am taken ill. Also I have recently changed over from a lifeline that required a telephone line to one that is connected to the internet, which still works if my broadband is down.”

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Posted 2 years ago

“Very reassuring knowing I am being looked after. Great service”

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Posted 2 years ago

“They submitted the lifeline very quickly, was a little disappointed at paying the initial set up fee as we had to install it ourselves. The volume is a little on the quiet side could do with a button to turn it louder.”

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Posted 2 years ago

Dear Christine, Thank you for getting in touch and for leaving us your feedback. I am sorry to hear that the setup fee was not made clearer for you. All the systems we provide are simple plug-and-play units - this means that they can be sent out in the post with next-day delivery and are ready to use when you receive them. The initial setup fee is a one-off cost that covers the preprogramming of the system and all of the administration costs associated with setting up a new account with our Alarm Response Centre. Thank you again for leaving us your review as it will allow us to improve the service going forward by looking into ways of making the setup fee clearer. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 2 years ago

“Not had to call on it so far but I can say it was fairly easy to set up, although I felt that the registration form was somewhat onerous to complete. Also you may wish to consider a short menu type form, which can be easily downloaded, to inform the contacts so they know what's going on and give an idea as to what's expected of them?”

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Posted 2 years ago

“Very pleased with the service. My mum had to use her alarm shortly after set up up. The response was immediate. The operator was very pleasant and professional. So glad I got this for my mum. Having the unit helps my mum knowing she can call for help if needed.”

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Posted 2 years ago

“I feel so much safer now I know that someone can assist me if it was required”

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Posted 2 years ago

“I think this has been my best purchase to date . I feel much safer knowing I can leave my parents in the house and know if they need me they can call. Unfortunately the instructions do not go as far as to give guidance on how I can get my 86 year old father to wear the thing . On receiving his pendant he carefully put it in his lint filled cabinet for safe keeping . I can only hope that should a trip or a fall occur that this is executed within arms reach of his drawer ! May I suggest micro chipping for your next version of product which is activated by the pressure of a cold kitchen floor or perhaps a wet bathroom floor or whatever fluid or matter they remain stagnant in for a interminable amount of time . In all seriousness anyone who can give me any tips on how to persuade my father that the pendant should be on him at all times I would be eternally grateful . My conscience is eased by having this in place but the practicality of having him use this makes the the pendant currently as useful as a chocolate teapot . A great product and very friendly and caring staff at the end of the phone ( not that my Dad will ever hear them )”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,841 reviews