LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,747 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Has made mum feel secure, gives us peace of mind. Thanks.”

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Posted 2 years ago

“Super fast efficient service, easy set up and great support.”

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Posted 2 years ago

“So far so good 😊”

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Posted 2 years ago

“Was informed that there was a problem with my connection to Lifeline 24. which I was already aware of by an announcement. After checking it, discovered that the DC was faulty and rang Lifeline explaining this who then agreed to send a replacement which arrived two days later. Very pleased with the prompt service.”

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Posted 2 years ago

“So reassuring to have the fall alarm up and running. Set up straightforward and staff very helpful resolving issues with delivery”

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Posted 2 years ago

“Just be aware that if you pay ahead for a year, you cannot get a refund if your relative passes away. I only used mine for a few weeks.”

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Posted 2 years ago

Good Afternoon, Thank you for getting in touch. I am sorry to hear that you have been unhappy with your account closure. On behalf of us all at Lifeline24 I am very sorry to hear of your loss and hope you are doing well at this difficult time I have located the account, there appears to have been some confusion. It is not correct that you will be refunded after a few weeks. All of our plans and renewal payments come with a 30-day cooling-off period. This means that if canceled within the first 30days a refund will be provided. I can see that we are still awaiting the return of the equipment, which does mean that the account has remained open for the full year. I can see you have since been in touch with our Complaints team who have passed your feedback through our systems to be reviewed by our Senior team. Again I would like to apologise for any upset or inconvenience caused. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 2 years ago

“Excellent service and communication, system works perfectly when testing . Gives peace of mind to both user and us”

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Posted 2 years ago

“Peace of mind”

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Posted 2 years ago

“Fantastic service from the start, friendly people & very happy with the service so far.”

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Posted 2 years ago

“Very Helpful with information provided on which plan would suit better. Great email communication with the numbers to get in touch with the team and number that they will be calling on.”

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Posted 2 years ago

“happy with new alarm”

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Posted 2 years ago

“Unfortunately delayed by Royal Mail staff shortages. No problems though.”

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Posted 2 years ago

“Arrived very quickly set up easy”

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Posted 2 years ago

“Good fast service.The alarm received quickly.Problem with not picking up in my area fixed with booster. Hopefully will not have to use it!”

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Posted 2 years ago

“Feel safer now going out with my new sat nav one. Can now take my dog for a walk.”

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Posted 2 years ago

“Service so far has been excellent. The delivery arrived on time. The set up instructions were clear and easy to do. The initial tests with the call centre were efficient and thorough.”

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Posted 2 years ago

“Only complaint is the sticker covering monitor is difficult to peel off and leaves layer of thin paper behind and sticky residue.”

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Posted 2 years ago

“Very easy to set up, helpful staff on phone, delivered very quickly!”

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Posted 2 years ago

“It's early days as I have only just got my pendant last week but I find it very comfortable to wear and it is a reassurance for me and for my son who lives in Sheffield as he although still worrying about me can worry a little less so now.”

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Posted 2 years ago

“Hav&nt had to use the alarm yet ,but feel quite safe with it.”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,747 reviews