LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process from start to finish was very easy, it has given the family peace of mind that our elderly mother will be able to stay in her own home.”

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Posted 1 year ago

“The replacement of the faulty unit was very quick, reported one day, despatched the next, recieved the next, superb service.”

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Posted 1 year ago

“Good product and easy to set up with very helpful customer support”

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Posted 1 year ago

“As I live in an area that has very bad reception, it took the 4th attempt to find a box that worked. Life Connect24 persevered to try and get me something that worked. Everyone I spoke to were very efficient, polite and patient. As I have only had the correct box for about a week, I can't comment on the workings of it all yet.”

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Posted 1 year ago

“Easy to set up it has given me piece of mind that my mum is safe and can get help when needed .”

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Posted 1 year ago

“Very good to know someone is there to help me thank you”

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Posted 1 year ago

“Superb service when buying into this system. I found that because my phone line master socket was out of reach behind a very large and heavy Welsh dresser unit, so I was unable to connect the box to it. I called back and explained the problem mid-afternoon yesterday and a replacement device operating using a phone SIM card arrived mid-morning today. You couldn't beat that for service! Took about 10 minutes to read the manual and set it up. Tested both alarm buttons and they worked fine, getting a response in about 15 or so seconds each time. I'm a reasonably fit and active 82 year old, alone, being a widower and my family are pleased that I have got this system in place, just in case.”

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Posted 1 year ago

Dear Martyn, Thank you for taking the time to leave your feedback regarding the Service. We are delighted to hear that you have had such a positive experience with the Lifeconnect24 Alarm Service and that your issue was resolved as quickly as it was. I will be certain to share your comments with the staff involved, as they will greatly appreciate hearing that their efforts have facilitated the installation of your Alarm. I hope you enjoy the rest of your day. Kind Regards, Cordelia

Posted 1 year ago

“Had a little trouble setting up.But i contacted the team and they patiently talked me through it.”

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Posted 1 year ago

“Excellent service quick delivery of the Lifeline and setup was very easy i work in the industry for the NHS and connect into the lifeline's all the time and the call centre are very quick to answer when you trigger the lifeline some suppliers take quite a while to dial through and answer the call 5 🌟”

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Posted 1 year ago

Dear Robert, Thank you for taking the time to leave us your feedback today. I am glad to hear that you have had such a positive experience with the LifeConnect24 Personal Alarm Service thus far. I will be certain to share your comments with the appropriate departments. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 1 year ago

“I have used Lifeline for a number of years and the staff have always been friendly and helpful. I regard this as an insurance!”

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Posted 1 year ago

“Very good, thank you”

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Posted 1 year ago

“ORDERED FOR MY MUM . PROCESS WAS EASY. FORMS NOT COMPLICATED. EASY SET UP.”

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Posted 1 year ago

“Excellent customer service, very fast, and sent out a replacement keysafe when the original didn’t arrive. Five * service”

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Posted 1 year ago

“this order has been cancelled and return in process due to misleading costs on website”

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Posted 1 year ago

Good Morning, I would like to thank you for taking the time to leave your feedback regarding this matter. However, I am sorry to hear that you have been disappointed by the messaging on the website. I can confirm that I have shared your comments with the appropriate departments for further review. Kind Regards, Cordelia

Posted 1 year ago

“Patient, helpful people on line and on phone. My installation of box easy instructions.”

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Posted 1 year ago

Dear Vera, Thank you for having left your feedback on the Service. I am glad to hear that you have had such a positive experience with your Personal Alarm Service. I will be certain to promulgate your comments with the appropriate departments. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 1 year ago

“Excellent service super speedy Highly rated Super easy to set up”

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Posted 1 year ago

Dear Christine, Allow me to offer our gratitude for you having taken the time to leave your feedback regarding the Lifeconnect24 Personal Alarm Service. We encourage our clients to leave their feedback, be it of any nature, as it is critical in helping to improve our Service even further in future. I will be sure to promulgate your kind comments with the appropriate departments. I hope you enjoy the rest of your day. Kind Regards, Cordelia

Posted 1 year ago

“I feel a lot safer in my own home”

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Posted 1 year ago

“Excellent service thank you”

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Posted 1 year ago

“So far so good! Easy to install and quick to respond when checking connection. Peace of mind when leaving Mum on her own.”

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Posted 1 year ago

“This lifeline has given me the confidence to stay home within the knowledge that help is at hand if needed has taken away the fear of living alone and feeling helpless”

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Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,742 reviews