LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,850 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,850 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What an excellent piece of equipment. We have tried to persuade our mum to try the Vibby for a good few months now. Finally she agreed and oh my what peace of mind it gives us. Thankfully other than the initial test we haven’t had to use it but at least we can sleep at night without worrying what the next morning might bring. I have to mention very efficient and polite, friendly staff that picked up our calls when setting up. Happy all round.”

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Posted 6 years ago

“I made my choice of Safe key, and entered all the information you ask for,including my card No. and the parcel came next day.You can"t do better than that! thank you, T.Penn..”

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Posted 6 years ago

“The equipment arrived very quickly and has been installed and tested. Very helpful staff and everything is looking good,I am very happy with everything just hope I don’t have to use the alarm system in the near future.However there is great peace of mind should it be necessary. ThaNk you for your attention. Marianne Mills”

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Posted 6 years ago

“It arrived the next day as promised. I ordered the pendant for my father due to him being on an end of life plan and he had fallen twice. Easy to set up and test. The form was a bit long winded but I can understand why.”

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Posted 6 years ago

“Unable to comment as not yet set up. Waiting for someone to put up key safe”

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Posted 6 years ago

“Very good so easy to set up and peace of mind”

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Posted 6 years ago

“I hope I will not need to use Lifeline but I get great comfort that if I do help will be there. I am in my seventies and found it easy to set up. Thank you.”

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Posted 6 years ago

“Ordered Lifeline24 and received promptly as promised. But unable to test and start using as still have not received email to confirm we can. I didn’t realise at time of purchase that it can take 48 hours to process online form. It has been 36 hours wait so far. Have received email asking for review before confirmation email.”

Helpful Report

Posted 6 years ago

Dear Mrs Matthews, Thank you for taking the time to leave us a review. I’m pleased to hear that your alarm arrived on time, however, I’m sorry that you were unable to set up and test straight away! We aim to get all new customer details processed as soon as possible but occasionally it can take up to 48 hours. I am pleased to see that you have been able to complete a successful test call. If there is anything further you wish to discuss, please don’t hesitate to get back in touch on 0800 999 0400. Kind regards, Anna Lifeline24

Posted 6 years ago

“Very disappointed with the set up. I took a lot of time and trouble to enter my aunt's details on line. When we first tested the alarm we were told no details were registered and it couldn't be used. Went home and called Lifeline24 and were told that the details were all there and they would check with the call centre to find out why they didn't have them. Phoned to test things yesterday and the call centre lady left us to deal with another call. Think we're set up now but who knows!.Joyce”

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Posted 6 years ago

Dear Mrs Cahill, Thank you for taking the time to leave us a review. I am sorry to hear of the initial experience you have had. I have arranged for a member of our customer service team to get in touch and ensure that you have managed to complete the testing steps. If you would like to discuss anything in the meantime, please do get in touch on 0800 999 0400 and we will be more than happy to assist you. Thank you again for your feedback. Kind regards, Anna Lifeline24

Posted 6 years ago

“Excellent, very pleased.clear numbers and nice clear sound.super phone for us oldies!”

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Posted 6 years ago

“At 87 years of age I have succumbed to my daughter's pressure to have Lifeline service. The service has been excellent so far althought I have not had to call for assistance but I do have the added security of knowing help is now on call. Thank you”

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Posted 6 years ago

“Initially after registering the device online we were notified we would be informed this was complete before we could install the device. We did not get confirmation and had to ring up a week after registering to find out if it had been done. Also the initial call to set up and test the device when connected was somewhat confusing, especially had my father been on his own as he suffers with dementia. The instructions were not clear and simple as to what to do. It felt as though we were being rushed through the process.”

Helpful Report

Posted 6 years ago

Dear Mrs Thomas, Thank you for taking the time to leave us a review. I am very sorry to hear of your experience so far. We aim to make the process as simple and straightforward as possible to ensure a smooth transition into using the service. We really appreciate all feedback and like to use it to improve the service that we provide as much as possible, so please do give our customer service team a call on 0800 999 0400 or send an email over to info@lifeline24.co.uk to discuss your experience in more detail. Kind regards, Anna Lifeline24 Team

Posted 6 years ago

“arrived next day easy to set up very pleased , mum not yet had to use it hope she never does but peace of mind it gives to know help wont be hours away when needed.”

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Posted 6 years ago

“Found all contacts with the company very helpful and polite. Machine ordered and delivered on time and very easy to connect.”

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Posted 6 years ago

“On first call from a fall I was left on the floor, for 5hrs ambulance diverted ,no one on my emergency list was called to help me I had a cut hand ,i pressed the life line button a lot in panic ,still none of my family or friends on my list were called, I had only just come out of hospital .from a previous fall ,my daughter got this for me for peace of mind that help would come quicker with me having this system .so far this has not been the case and not a good start .”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for taking the time to leave us a review. I am very sorry to hear of your experience, I have passed this matter over to our Customer Services Team who will be contacting you directly regarding this. If there is anything we can do to be of assistance in the meantime please do not hesitate to contact us on 0800 999 0400 or via email to info@lifeline24.co.uk. Kindest Regards, Anna.

Posted 6 years ago

“Very easy orderering process, Fast and prompt delivery. Set up is very simple, instructions easy to follow. I also ordered a key safe which is something that we hadn’t considered, great advise from Lifeline. Has given me great peace of mind. thank you.”

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Posted 6 years ago

Dear Mr Gambiragio, Thank you for taking the time to leave us a review. I am pleased to hear that you found the ordering and set up of the service to be simple and easy to follow and that the system has given you peace of mind. I notice that you have given us a one-star rating, if there is anything that we can do to be of assistance please do not hesitate to call us on 0800 999 0400. Kind Regards, Anna.

Posted 6 years ago

“Excellent service. The alarm came as promised on the following day after ordering. The pendant is small so is not bulky to wear. All the people I spoke to at Lifeline24 were very polite and helpful. So glad I purchased this I feel so much safer in my home and know there's someone to speak to within seconds should I need help at anytime day or night. Highly recommended.”

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Posted 6 years ago

“It was a relief to my family that I have lifeline now that I am on my own. The sericve I received was excellent and I had every assistance in setting it up. I was very satisfied with the prompt service I received”

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Posted 6 years ago

“Had a problem as machine kept saying battery was low. Very helpful lady said they would send new power point, it came in 48hours . Hope”

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Posted 6 years ago

“The equipment arrived very quickly and in tact. The instructions were easy to follow, and the life line team were very helpful and understanding. I would recommend this product very highly.”

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Posted 6 years ago

LifeConnect24 is rated 4.7 based on 7,850 reviews