LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,757 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,757 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how LifeConnect24 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service with testing I feel safe & secure knowing that someone is there when I need help”

Helpful Report

Posted 4 years ago

“To date we have been unable to set this up, we have been sent a new cable and are awaiting a new box. Not happy with the item so far. Will be requesting a refund if this does not work, Mrs Doggett has already had a further fall without this in place.”

Helpful Report

Posted 4 years ago

Dear Anne, Thank you for leaving us a review. Please accept our apologies for the issues you have experienced with the installation - please rest assured we will do everything we can to get the alarm up and running. As you mentioned a member of the team has been in contact and has arranged a replacement device to assist with troubleshooting and we will be monitoring the situation. Please feel free to get in touch if you require any further assistance. Lifeline24.

Posted 4 years ago

“Rapid,effective response; quality product; clear installation instructions; helpful and reassuring during install tests. Most importantly, the user requirement is easily satisfied by helpful and understanding call centre. Inspires confidence.”

Helpful Report

Posted 4 years ago

“Excellent product and very good quality. A couple of concerns to share. The online form process to complete the registration is very involved and that needs to be shared first thing so people are aware. You need the person's doctor and medical details and it takes a while I can say. Plus nothing happens until you complete these so it is a must and delays things. Plus there is nothing in the instructions on the yellow button. I found it online but for some reason this is not in the enclosed pamphlets.”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for your review. I am very pleased to hear that you have found the product to be of very good quality. I am sorry to hear of the issues you experienced with our registration forms. Our New Customer Form does need to be completed before the alarm can go live. This is to ensure that there are no alarms in use that we do not have enough information to send appropriate assistance to. Once we have received the registration forms back they can take up to 6 hours to be fully updated on to our system. We recommend filling in our forms with as much information as you can currently provide. You can then contact us at any time to update or amend these details. We do not provide instructions regarding the yellow Home/Away button on the top of the unit, as we kindly request that our users do not press this button. The Home/Away button will stop the unit from making any warning announcements regarding the power or issues with the phone line. Should you have any further queries or concerns please do not hesitate to get in touch. You can call us on 0800 999 0400 or email us at info@lifeline24.co.uk. Kind Regards, Lifeline24

Posted 4 years ago

“So easy to install and test the equipment.”

Helpful Report

Posted 4 years ago

“In terms of the service my father when he used it absolutely brilliant! The people that were on the emergency phone line were quick, courteous and showed no annoyance when my father or the carers set it off accidently. However, when we were finished with the service when my father died we did not get a refund for most of the year that was still remaining as he paid annually. Lovely way ofmaking money through someone else's misery - go Lifeline 24”

Helpful Report

Posted 4 years ago

Dear Kathryn, On behalf of the team here at Lifeline24 I am sorry to hear of your loss and hope you are doing well given the circumstances. I am glad to hear we were able to help and provide a quality service. We have a number of plans with varying lengths. We also offer a significant discount on our longer terms plans. Whichever plan you choose, all of our plans are actually paid in advance and while we do have a 30 day cooling off policy the plan is not refundable beyond this. We do offer a transfer to anybody else that may benefit from the remaining time. All refund requests are reviewed on a case by case basis and on this occasion one was not due as per our policies. We value your feedback and this has been passed on for review. If you need any help with anything or have any further queries, please do not hesitate to get back in touch. Lifeline24

Posted 4 years ago

“Very helpful, polite staff, I felt happy talking to them.”

Helpful Report

Posted 4 years ago

“Alarm arrived very quickly and was very easy to set up. The testing process was carried out very efficiently by the call handlers which gives assurance that if it was needed in an emergency then you could rely on the service. The only reason that 5 stars was not given is due to the outside key box I bought at the same time. I know it was the cheapest but it is really not fit for purpose. A screw driver with a bit of force would open it in seconds and the way the locking code works is appalling. If you select 4 numbers they do not need to be pressed in a set sequence. In other words if I thought I had put in the code as 1234, if I pressed 4231 or any other combination of the 4 numbers it would open. It is not secure to a reasonable standard and should not be marketed.”

Helpful Report

Posted 4 years ago

“Very pleased to have the Lifeline fitted up. A friend, who is an electrician helped me with the final stages of connection because my house did not have the electric sockets near enough to the telephone wiring, but that is now fixed and I am in touch with Lifeline, now I am waiting for my key safe to be fixed, so then everything will be done”

Helpful Report

Posted 4 years ago

“Very quick delivery, easy to set up excellent help.”

Helpful Report

Posted 4 years ago

“Very easy to set up and use. Excellent service”

Helpful Report

Posted 4 years ago

“So far have only tested the new alarm but we're impressed by its range. The call centre was very helpful in the testing process and answer very quickly, which is reassuring in the event of an emergency. The ordering and set up process was easy and clear - a well-illustrated guide with nice, large type.”

Helpful Report

Posted 4 years ago

“Very quick efficient service, talked through by Wayne clearly and concisely.”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for your kind review! I am very pleased to hear about the service our wonderful team has provided. I will ensure your comments are passed on to Wayne. Should you require any further assistance, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“This item was purchased for my elderly neighbour it offers her peace of mind When we went through setting it up first for her the staff were extremely helpful and professional and friendly.”

Helpful Report

Posted 4 years ago

“Simple to set up with video to help if needed. Friendly and helpful operators during the testing of the unit. Appliance arrived next day.”

Helpful Report

Posted 4 years ago

“YOU TOOK A YEARS SUBSCRIPTION AND SAID YOU COULD NOT PAY ANY MONEY BACK YOU DID NOT TELL US THE NEXT YEAR WAS DUE JUST TOOK THE YEARS FEE MY FATHER IS 96 YEARS OLD AND DID NOT REALISE WHAT WAS GOING ON WE SAID WEE DID NOT MIND YOU TAKING SOMETHING FOR THE INCONVENIENCE BUT YOU SAID NO REFUNDS”

Helpful Report

Posted 4 years ago

Dear Gordon, Thank you for your review and for bringing this to our attention. I am very sorry that the renewal payments were not made clearer to you. I have investigated your complaint further, I can confirm that a Direct Debit had been started for your ongoing renewal payments. This cannot be started without the consent of the user as they must provide us with these details in order to start the payment. We do offer the option for the user to receive a reminder once per year. However, this is not the option you had opted for. I am very sorry to hear that you had not planned for this payment to be taken and for any inconvenience this has caused. We are able to offer a significant discount on our annual plans, however, we do need to take out the year in full in order to qualify for this discount. We do offer a quarterly payment option for those requiring a more flexible cancellation policy. Due to the nature of your complaint, this has been escalated to our Senior team. All refunds are provided on a case by case basis. Again, I would like to apologise for the problems you have experienced surrounding the closure of your account. Should you wish to discuss this further, please do not hesitate to get in contact. You can call on 0800 999 0400 or by emailing info@lifeline24.co.uk. Kind Regards, Lifeline24

Posted 4 years ago

“Need to have three contacts to complete the form but I don't have three contacts. Sorry for my lack of popularity.”

Helpful Report

Posted 4 years ago

Dear Kevin, Thank you for getting in contact today. I can confirm that we do not require three contacts. Whilst we do recommend having between 2-6 local people for us to contact in an emergency, we can still support you with fewer emergency contacts. We would always recommend advising us of the name and numbers of local people who can go round to visit if the alarm is pressed, however, if there is no one available close by we would contact the emergency services instead. I am sorry to hear this was not better explained to you, but please rest assured we can provide you the service without three contacts. Should you have any further queries or concerns please do not hesitate to get in contact. Kind Regards, Lifeline24.

Posted 4 years ago

“I am very pleased with my alarm. Quick response and the people on the end of thd phone are very polite snd even though the alarm gas been set off by accident they ard very quick to respond and nothing seems too much trouble.”

Helpful Report

Posted 4 years ago

“Easily installed and easy to use. Clear communication with operator who ensured all checks were OK before use. No call out charge or limit to the number of calls. Red button on necklet / bracelet has an excellent range and is also waterproof!”

Helpful Report

Posted 4 years ago

“A1appliance which gives peace of mind”

Helpful Report

Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,757 reviews