LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,859 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So glad I purchased the Vibby fall Detector for my mother. It has given me and my mum piece of mind that there is always someone there to answer the alarm call should anything happen.”

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Posted 5 years ago

“Fantastic quick delivery, very easy to set up, and helpful team that explained all stages of the set up”

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Posted 5 years ago

“Check your bank statements! Don’t Pay Annually! I bought this service for my mum who has since sadly passed away. When looking around the market I contacted the company and asked was there any benefit of paying annually. I was advised it is slightly cheaper to pay annually so I went with this option. I asked could I cancel this account at any time and was advised yes. Sadly my mum passed away almost a year later. I called this company on the next working day while sorting out mum’s affairs and they advised that I should return the equipment and my account would be cancelled. The equipment was returned to them the next day in perfect order and in its original box. I contacted them to check that they had received the equipment back and to enquire about any refund due only to be advised that as the policy has renewed on 17.12.19 there was no refund due as I had an annual policy with no cancellation rights once renewed. I was not advised this on their “sales call” or I would have never took an annual policy with them. I would have took monthly and simply cancelled when I no longer needed it. I know there will be a lot of people in the same situation getting this product for sick and elderly relatives etc and sadly at some point you are going to need to cancel. BE AWARE! My policy with them wasn’t even due for renewal until 17.01.19 so they had advised me incorrectly of the renewal date and also collected the renewal fees nearly one month early. They claim this is their policy due to the nature of the service they provide? Who claims annual fees 1 month early? Imagine your car insurance doing that? Upon further investigation they also never gave the annual renewal discount they offer online (check your direct debits if you are a current customer as they will have done this to you too I imagine) and the renewal was at a higher cost than what they offer new customers. I have requested the terms and conditions that I agreed to as they changed their terms and conditions in October 2019 but never issued me a copy of this. I have also requested they tell me how I agreed to them as I did not tick any boxes when ordering on 17.01.19. They have basically collected the money nearly one month early as a renewal so If I did cancel they would claim it had renewed and no refund due even though the service is no longer provided. RIP OFF – DO NOT TRUST THEM. GO ELSEWHERE. The last thing you will want to do when dealing with the death of a loved one is find out you have been ripped off by a company set up in the name of “care””

Helpful Report

Posted 5 years ago

Dear Mr Connolly, Thank you for your feedback. On behalf of myself and all of us here at Lifeline24, we are very sorry to hear of your loss. Our thoughts are with yourself and your family at this most difficult time. I am sorry that our refund policy was not made more clear. Our refunds are processed on a case by case basis. I have located your account and I can see your case has been resolved with our customer service team who have issued a refund. Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers. If the meantime, if I can be of any further assistance, please do not hesitate to contact us on 0800 999 0400. Kind Regards Lifeline24

Posted 5 years ago

“Good be safe and well”

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Posted 5 years ago

“Very excellent service they did all they said they would on time. I still haven’t found anyone to fix my key guard but I hope that will happen soon. And then I can start using it.”

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Posted 5 years ago

“I was pleased to to get such a speedy response and to realise thatI was unaware I was wearing the pendant.”

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Posted 5 years ago

“The alarm has not only given me peace of mind but also to my two daughters who live within 15 mins. When I tested the alarm to make sure all was well the lady I spoke to was very friendly and put my mind at rest. I would definitely recommend Lifeline 24.”

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Posted 5 years ago

“I am so pleased i picked lifeline they have all been so helpful with everything from advice to explaining how the system works. I ordered two lifeline lanyards for both my parents which was so easy to do over the phone and was delivered the next day. The forms to register my parents details was reasonable easy and the set up at their home was even easier. If anyone was thinking of getting a system for someone they care for then you cannot go wrong with lifeline 24.”

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Posted 5 years ago

“I and my Family are reassured my Aunt only has to press the button for help”

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Posted 5 years ago

“Application process very muddly. We paid by debit card initially for 3 months. Then we were sent the new client form including direct form to complete. I phoned to ask if this was necessary as we had paid by debit card. I was assured that direct debit form was necessary so we completed it and returned it to you.. Then had emails from you to says direct debit had been accepted followed almost immediately to say direct debit had been cancelled. I had to phone you to check this twice. I have now been told that direct debit has NOT been cancelled but deferred to 25 March 2020. I asked why I had been sent an email saying that the direct debit was cancelled and was told that this was driven by computer software and could not be changed. Not really an adequate answer in my view. The email I received should have said that the direct debit payment had been deferred not cancelled. It would have saved me and your telephone staff a lot of bother. Hope this is helpful.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your feedback. I am sorry to hear about the difficulties you have had during the set up of your account. I have investigated this further with our accounts team. Unfortunately, it appears that due to an admin error, a secondary Direct Debit was started on your account. This was immediately deleted by our system - hence why you received the cancellation email. Your original Direct Debit remained set up and unchanged. However, it appears the team member you spoke to could only see your live Direct Debit. Again I would like to apologise for any upset or inconvenience this has caused. Your feedback is very valuable to us as it will allow us to investigate why this may have happened to ensure it does not happen again. Please do not hesitate to get in touch should you have any further queries or feedback. Kind Regards, Lifeline24

Posted 5 years ago

“The whole process of ordering, setting up and alarm testing was smooth and so easy. We now feel happier knowing our Mum is always going to be able to get help if needed”

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Posted 5 years ago

“We found we received friendly and helpful advice on phone. Product arrived as promised. Not too difficult to set up and test. We haven’t had to use it yet but so far so good and would recommend”

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Posted 5 years ago

“Excellent service, great to have peace of mind.”

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Posted 5 years ago

“Very prompt service. Questions answered quickly. Some items of equipment rather "fiddley" for an 82 year-old - especially the key safe !”

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Posted 5 years ago

“Everything is now brilliant. Please ignore my ranting about no emails received, they were in my junk folder! Sorry! Staff are so friendly and helpful. System easy to set up. Testing was easy. Thank you.”

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Posted 5 years ago

Dear Andrew, Thank you for your review. I am very sorry to hear about your experience with the set up of the alarm. This is certainly not the service we aim to provide. Your feedback has been passed to our management team for review so we can take steps to ensure this does not happen again. Your feedback regarding our welcome form is very valuable to us as it helps us to provide a better service for future customers. Please do not hesitate to get in contact should you have any further queries or concerns. Kind Regards, Lifeline24

Posted 5 years ago

“Excellent service delivering new alarm for my Dad. Easy to set up and test and peace of mind for me knowing there is help at hand if needed when he is alone.”

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Posted 5 years ago

“Very easy to use and easy to install and very helpful people on the phone”

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Posted 5 years ago

“Good customer service”

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Posted 5 years ago

“The lifeline set up is so good I feel safe and secure”

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Posted 5 years ago

“Peace of mind knowing my mum is wearing it.”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,859 reviews