LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so pleased i picked lifeline they have all been so helpful with everything from advice to explaining how the system works. I ordered two lifeline lanyards for both my parents which was so easy to do over the phone and was delivered the next day. The forms to register my parents details was reasonable easy and the set up at their home was even easier. If anyone was thinking of getting a system for someone they care for then you cannot go wrong with lifeline 24.”

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Posted 5 years ago

“I and my Family are reassured my Aunt only has to press the button for help”

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Posted 5 years ago

“Application process very muddly. We paid by debit card initially for 3 months. Then we were sent the new client form including direct form to complete. I phoned to ask if this was necessary as we had paid by debit card. I was assured that direct debit form was necessary so we completed it and returned it to you.. Then had emails from you to says direct debit had been accepted followed almost immediately to say direct debit had been cancelled. I had to phone you to check this twice. I have now been told that direct debit has NOT been cancelled but deferred to 25 March 2020. I asked why I had been sent an email saying that the direct debit was cancelled and was told that this was driven by computer software and could not be changed. Not really an adequate answer in my view. The email I received should have said that the direct debit payment had been deferred not cancelled. It would have saved me and your telephone staff a lot of bother. Hope this is helpful.”

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Posted 5 years ago

Good Afternoon, Thank you for your feedback. I am sorry to hear about the difficulties you have had during the set up of your account. I have investigated this further with our accounts team. Unfortunately, it appears that due to an admin error, a secondary Direct Debit was started on your account. This was immediately deleted by our system - hence why you received the cancellation email. Your original Direct Debit remained set up and unchanged. However, it appears the team member you spoke to could only see your live Direct Debit. Again I would like to apologise for any upset or inconvenience this has caused. Your feedback is very valuable to us as it will allow us to investigate why this may have happened to ensure it does not happen again. Please do not hesitate to get in touch should you have any further queries or feedback. Kind Regards, Lifeline24

Posted 5 years ago

“The whole process of ordering, setting up and alarm testing was smooth and so easy. We now feel happier knowing our Mum is always going to be able to get help if needed”

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Posted 5 years ago

“We found we received friendly and helpful advice on phone. Product arrived as promised. Not too difficult to set up and test. We haven’t had to use it yet but so far so good and would recommend”

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Posted 5 years ago

“Excellent service, great to have peace of mind.”

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Posted 5 years ago

“Very prompt service. Questions answered quickly. Some items of equipment rather "fiddley" for an 82 year-old - especially the key safe !”

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Posted 5 years ago

“Everything is now brilliant. Please ignore my ranting about no emails received, they were in my junk folder! Sorry! Staff are so friendly and helpful. System easy to set up. Testing was easy. Thank you.”

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Posted 5 years ago

Dear Andrew, Thank you for your review. I am very sorry to hear about your experience with the set up of the alarm. This is certainly not the service we aim to provide. Your feedback has been passed to our management team for review so we can take steps to ensure this does not happen again. Your feedback regarding our welcome form is very valuable to us as it helps us to provide a better service for future customers. Please do not hesitate to get in contact should you have any further queries or concerns. Kind Regards, Lifeline24

Posted 5 years ago

“Excellent service delivering new alarm for my Dad. Easy to set up and test and peace of mind for me knowing there is help at hand if needed when he is alone.”

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Posted 5 years ago

“Very easy to use and easy to install and very helpful people on the phone”

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Posted 5 years ago

“Good customer service”

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Posted 5 years ago

“The lifeline set up is so good I feel safe and secure”

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Posted 5 years ago

“Peace of mind knowing my mum is wearing it.”

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Posted 5 years ago

“Excellent service, exactly as described. Easy to set up & initial tests to confirm everything working were simple & straightforward. Thoroughly recommend.”

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Posted 5 years ago

“friendly helpful people peace of mine.”

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Posted 5 years ago

“The staff where nice, friendly, helpful and knowledgeable about the alarm system we needed for my dad. The setting up instructions where easy to follow and the testing was simple. When I wanted to change some information around the helpline done it straight away with no fuss. Now we have some piece of mind that if dad needs help he can just push the button to get help now.”

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Posted 5 years ago

“Easy to install. Quick response when I made first contact. Gives me some reassurance, being on my own after the recent death of my dear wife.”

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Posted 5 years ago

“Very pleased with the lifeline, impressed with the set up and cal centre where very helpful”

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Posted 5 years ago

“now have peace of mind knowing if my mother has a problem she can contact assistance straight away”

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Posted 5 years ago

“It was very easy to order the lifeline, it arrived next day, simple to set up. The checks were quickly completed and so all done in 2 days! Now we have peace of mind. Thanks”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews