LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,846 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,846 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered as promised. Very easy to set up with clear instructions. Fully tested as instructed with quick response by Lifeline to the 4 tests. Hopefully will not be needed, but gives the rest of the family peace of mind.”

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Posted 5 years ago

“angry that I have been sent a bill for £200 for not returning equipment,,, yes I havnt sent it back as I have not been down to collect it.. I live at the other end of the country…..quick to take money when I got it for my father who passed away…. pity nobody at this company didn't even phone to check seeing as they hadn't heard from my father for quite a long time...…”

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Posted 5 years ago

Dear Ms Eiffert, Thank you for your feedback. I am sorry to hear that you are displeased with the service you have received. I have checked details of your father's account on our system and can see that we were notified of the cancellation in January of this year and the annual subscription had expired at the end of January. We do provide our equipment on rental basis and it does need to be returned. We have tried to contact you on multiple occasions to see if we could assist you with the return of the equipment. During your last correspondence with ourselves you advised us that the equipment would be sent back to us in May, however, to date we still have not received it. We have been trying to contact you throughout recent months too with no success and therefore had no other option but to treat this equipment as lost and therefore invoice you for the costs. Please could you kindly return the equipment to ourselves at your earliest convenience, alternatively, if you no longer have the equipment, please do settle the outstanding bill. If you wish to discuss this matter further or have any queries, please do not hesitate to contact us on our free number 0800 999 0400 and we would be happy to assist you further. Kind Regards

Posted 5 years ago

“It’s total peace of mind that I can be assisted wherever I am in my home or garden. Just the push of a button and I know I will hear a friendly voice who , if needed will alert someone to come to my aid at once.”

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Posted 5 years ago

“Very reassured by knowingly is at hand if I need it, simple to install and use and at an affordable price. Extremely speedy delivery.”

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Posted 5 years ago

“Very efficient service Box arrived day following my initial enquiry Very friendly and comforting telephone staff at a time of some distress (my wife had broken her hip and arm) Set up simple and testing a breeze Now feel comfortable leaving my wife for short periods”

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Posted 5 years ago

“When I approached Lifeline with questions they were all answered quickly and gave me the information I needed. I was ordering the equipment for somebody else but ordering was easy and the forms that I had to complete were clearly laid out. The unit arrived the day after the order was placed (and no charge for delivery) and setup was straightforward. The elderly person using the equipment found it easy to test and to use. Excellent all round!”

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Posted 5 years ago

“Very easy to arrange and set up”

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Posted 5 years ago

“Gives peace of mind 24hrs a day, not had to use it in an emergency yet, but know how good it is as my parents had life line and had used it many times.”

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Posted 5 years ago

“I found the application straightforward. The alarm was delivered promptly . The testing of the alarm straightforward. The responders efficient and friendly.”

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Posted 5 years ago

“Speedy delivery easy set up and peace of mind excellent....”

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Posted 5 years ago

“Lifeline has given me piece of mind.”

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Posted 5 years ago

“The very first time my mother used the service was when she pressed her lanyard button by mistake. The lady who spoke to mother was extremely kind, gentle, re-assuring and immediately put my mother at ease. I have no doubt that the service will be a major asset to us moving forward.”

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Posted 5 years ago

“Had a problem at first setting up but Lifline24 were extremely helpful and reset the unit and made sure it was working. the lady was very polite and helpful. I would recommend Lifeline 24. Very pleased”

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Posted 5 years ago

“Very prompt delivery. All equipment worked. Easy set up. Helpful staff”

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Posted 5 years ago

“easy to install checks handled efficiently”

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Posted 5 years ago

“It’s given me and my family peace of mind, which is priceless.”

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Posted 5 years ago

“delivered next day, easy to set up. Test calls were answered promptly and clearly. Excellent product, Lifeline 24 should be mandatory for the elderly living alone.”

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Posted 5 years ago

“I now do not feel alone. I know there is always someone there if I need them. Real peace of mind.”

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Posted 5 years ago

“An excellent safeguard giving peace of mind when home alone”

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Posted 5 years ago

“After much research I chose this company for my Mother’s personal alarm. Everything was very easy to arrange and all calls were answered quickly and sympathetically. When we tested it the reaction was immediate. Hopefully she will not need to use it but it’s reassuring to know she now has something to get help with in an emergency.”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,846 reviews