LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,752 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,752 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick to acquire and install,so far very pleased”

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Posted 4 years ago

“My dad has received the equipment thanks, but we are working on getting it installed! as he can't manage that him self. We learned you don't provide any help doing that..”

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Posted 4 years ago

“Perfect for my mum, it gives both her and her daughter peace of mind. Excellent service, so easy to set up.”

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Posted 4 years ago

“All seems good at the moment, have not needed to use it yet!”

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Posted 4 years ago

“At the moment my mother has received the equipment but nobody has been to instal does she have to do this herself only she is 91years of age full marks once installed”

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Posted 4 years ago

“Everything worked fine whilst my mum had the system however. When she passed away they wanted all the equipment returning including the pendent. She was wearing this when taken into hospital and unfortunately passed away whilst there. We never received the pendent back from the hospital and thought nothing of it. Now lifeline24 are demanding it to be returned or we shall be charged £49 for it. Currently getting no help from their customer service and zero sympathy. All they did was offer to lower the charge to £20. Remember when saying goodbye to your loved ones to take the pendent back off of them. Unfortunately I never got a chance to say goodbye to my mum. Words cannot describe what I feel towards Lifeline24.”

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Posted 4 years ago

Good Afternoon, Thank you for getting in touch and for bringing this situation to our attention. This is certainly not the level of service we aim to provide. On behalf of us all at Lifeline24 I am very sorry to hear of your loss and hope you are doing well at this difficult time. I have escalated your case to our Senior team and they will be in contact very shortly to help resolve your complaint. I would like to apologise for any upset or inconvenience this has caused. Should you have any further concerns please call our friendly Customer Service team on 0800 999 0400 or info@lifeline24.co.uk. Kind Regards, Lifeline24

Posted 4 years ago

“Very professional team and a nice easy set up procedure.”

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Posted 4 years ago

“Very helpful and seems easy to use....hopefully we won’t need to....but feel at ease knowing help is at hand if urgently required”

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Posted 4 years ago

“Very swift delivery, easy assembly With clear instructions Very helpful on the telephone from initial ordering”

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Posted 4 years ago

“Very happy with the lifeline. Easy to install and test, and the team at lifeline have been amazing. Helpful, friendly, polite and professional. The service was quick and efficient too. Well done lifeline, and thank you.”

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Posted 4 years ago

“I rang for advise for my 92 year old Mother to have a Lifeline. Everyone I spoke to was very helpful, new Lifeline arrived the next day,was tested, no necklaces supplied so rang and they arrived within 2 days. Very pleased with all help given and now piece of mind for my Mother. Many thanks”

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Posted 4 years ago

“Excellent company. Customer service exceptional, needed item urgently, ordered at 4pm and item was delivered next day at midday, thank you. Item also priced very competitively. Can highly recommend Lifeline 24.”

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Posted 4 years ago

“Life line was delivered on time and was installed easily.”

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Posted 4 years ago

“I was amazed by the speed that my parcel arrived from Lifeline 24 and it was simple to install. I was expecting an additional pendant but this was omitted from the parcel. I rang to mention this and it arrived the next day. Having the alarm will give me and my family peace of mind.”

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Posted 4 years ago

“I have now received and set up my Lifeline 24 alarm. I am now feeling confident that in an emergency help is always there.”

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Posted 4 years ago

“Helpful polite and speedy service thank you”

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Posted 4 years ago

“Although I haven't had an occasion to use this alarm yet, I have the peace of mind to know if I fall anywhere I have only to press the button and help is on the other end of this device. What a marvellous device this is. Thank you very much.”

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Posted 4 years ago

“Clearly a good device but the person purchased it for seemed for some reason to have to wait for a email from yourselves fortunately she has the internet but what happens for those that don't. So maybe the statement a 5 minute set up is a little exaggerated”

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Posted 4 years ago

Dear Colin, Thank you for your feedback. We ask that our customers wait for confirmation that we have received and processed their registration details before testing their system. This is simply to ensure that we do not have alarms being used where we do not have enough details to organise appropriate help. We are mindful that not all of our customers will use email, in that situation we will call the user instead. Should you have any further feedback or concerns, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“After my Aunt had a heart attack, I came to help my uncle who had had a stroke recently. By getting the lifeline I could be confident that when I leave they both can press a button and receive assistance. Range was impressive and tried inside an out build and as far away as possible in the property and every time it worked flawlessly. Staff are friendly and reassuring.”

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Posted 4 years ago

“A great experience from start to finish, simple, friendly and quick. Thank you”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,752 reviews