LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,838 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,838 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called for information pre purchase. Spoke with Siobhan who was very helpful and provided all the information I required. Set up completed today, simple and painless.”

Helpful Report

Posted 9 months ago

Hello Carol, Thank you for taking the time to leave to leave. We are pleased to hear that you are satisfied with the service and that Siobhan could assist you. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 9 months ago

“I am very pleased with the way my enquiry has been handled by your excellent staff during the purchase and setting up of the Lifeline24 system for my mother.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 9 months ago

“So far brilliant happy”

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Posted 9 months ago

“Setup was easy in spite of a glitch which you were able to fix online.”

Helpful Report

Posted 9 months ago

Hi Dyson, Thanks for taking the time to leave a review. We're pleased to hear that you're happy with the service and that we could assist you with the glitch you experienced. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 9 months ago

“Havent activated it yet but have got an issue. After ordering by phone, I received confirmation by email with incorrect name. My mother in law is called Peggy Clasby not Teddy. I emailed and phoned straight away to alter this and was assured it would be changed. My mother in law received the package and was worried that it wouldnt work as it said Teddy. Now you have emailed, still with incorrect name!”

Helpful Report

Posted 9 months ago

Hello Gil, Thank you for your review and for bringing this to our attention. I can confirm that the name has now been fully corrected on our system. Our apologies for the delay in responding on this matter. If you require any additional assistance, please feel free to contact us again. Best wishes, Ash

Posted 8 months ago

“Very easy to install and complete the test for the alarm. Good value for money in the current financial situation.”

Helpful Report

Posted 9 months ago

Hello Linda, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 9 months ago

“Excellent information provided over the phone. Delivery ontime as stated. Very easy to set up. Samuel explained everything fully Including reseaching the strength of the 4g signal at the location.”

Helpful Report

Posted 9 months ago

Hi Paul, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and that Samuel could assist you. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 9 months ago

“One of the worst organisations I have ever dealt with.”

Helpful Report

Posted 9 months ago

Hello Brenda, Thank you for your review and for sharing your feedback with us. I am sorry to hear that you were unhappy with your experience of the Service. Please rest assured that your feedback has been raised with the relevant department for further review. If you do have any further need of assistance, please feel free to contact us again. Best wishes, Ash

Posted 8 months ago

“Very kind caring people explained everything and very helpful.”

Helpful Report

Posted 9 months ago

Hi Yvonne, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 9 months ago

“After installation, the testing procedure was carried out easily by very polite staff. Delivery was exceptionally quick.”

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Posted 9 months ago

“I've not had need to test it in anger yet, but the testing went very well. I feel as confident with this one as I was with the old one. The only complaint is that the pendant is larger than the old one so have had to use the neck cord rather than the wrist strap.”

Helpful Report

Posted 9 months ago

Hi Lesley, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 9 months ago

“After some online research I ordered a lifeline with built in fall detector from Life Connect 24. I placed the order over the phone at 5pm and the package arrived at my Dad's at 10am the following morning. Setting up was very simple. My Father finds wearing the bracelet alarm very comfortable. It's been a very satisfactory process and gives us confidence that he is now able to access help in an emergency. Ten out of ten to Life connect 24”

Helpful Report

Posted 9 months ago

Hello Joseph, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is helping you feel more confident. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 9 months ago

“Very good service and I can get help 247 and thy are polite”

Helpful Report

Posted 9 months ago

Hi Robert, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 9 months ago

“Siobhan was very efficient and informative. She took my details and those of my invalid Mother who the bracelet alarm is for. Very competitive price in todays financial climate. I was surprised the alarm would be delivered the following day.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Siobhan could provide you with a positive experience. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 9 months ago

“After having serious falls this is peace of mind”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service and that it is providing you with peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 9 months ago

“Very poor customer service. Initially, the service was great. However, the auto renewal of the contract was not made clear. Money was taken from my account without notice, and the renewable price was 3.2x the previous year. Even after returning the previously unstated rental equipment, I have now had to take legal action to recover my money”

Helpful Report

Posted 9 months ago

Hello Andrew, Allow me to express our gratitude for you having shared your thoughts on the Service thus far. However, I must also admit my sadness that you have been unhappy with the experience thus far. I would like to assure you that all your feedback has been raised with the relevant department for further review. I can also confirm that a contact attempt was made earlier in the week with another to be done in due course. Best wishes, Ash

Posted 9 months ago

“Very speedy response. All set up and running in just a few days. Really helpful support on the phone. Highly recommended”

Helpful Report

Posted 9 months ago

Hi James, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and grateful to you for recommending us to others. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 9 months ago

“Samuel was very helpful and extremely patient with us today Thankyou you deserve a medal Made everything so easy”

Helpful Report

Posted 9 months ago

Hi Lynn, Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service Samuel provided and will be sure to pass on your kind comments. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 9 months ago

“Unfortunately our initial experience with the system is not positive. The lifeline system was incorrectly setup and linked to the wrong customer records, this was picked up and amended in the testing phase. The following day the pendant was pressed in an emergency situation but there was no response from Lifeline and no family members were contacted, it found that the system had reverted to to the incorrect customer. The client fortunately managed to crawl to phone a family member and an ambulance was called and she was taken into hospital. Lifeline have assured us all records have been amended and on testing the box it does now appear to be working as it should.”

Helpful Report

Posted 9 months ago

Hello Susanne, Thank you for your review and for taking the time to share your thoughts on the Service thus far. Please rest assured that your feedback has been raised with the relevant department for further review. If anything else can be done to assist you in this matter, please do not hesitate to reach out to us so that we can resolve any future concerns as quickly as possible. Best wishes, Ash

Posted 9 months ago

“Efficient delivery, easy set up and fabulous response from the team when using the testing set up.”

Helpful Report

Posted 9 months ago

Hello Muriel, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that you have had a positive experience with us. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 9 months ago

LifeConnect24 is rated 4.7 based on 7,838 reviews