LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“Terrible customer service. My unit was flashing and was told to change the battery. It’s wired in, I’m disabled not an electrician. They sent me a new unit, that also had a flat battery and was talked through how to reset it, which cut off my phone line snd unit didn’t work due to the flat battery . Finally got a female customer service operator who sent me another unit, plugged in and worked straight away. This was a careline box, not a lifeline box. I feel they were trying to get rid of old untested stock? Very poor service. Apart from that I was charged £50 more than the advertised price this year. Guess who won’t be renewing nrxt tear? Help line operators can’t be faulted, but customer service need some training, except for excellent female operators. Males seem to have no interest which can be heard in their voices, that is when you can even hear them, both male operators said it was a bad line but the female lines were 100% . Most odd. I will look elsewhere for my help next year, I would now except I read the refund process is “difficult” which I read as non existant”

Helpful Report

Posted 10 months ago

“Very good but 2 weeks ago mum fell and I did not get a call, only from her”

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Posted 10 months ago

Hello Angela, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“Made an initial contact by telephone to arrange a contract and got the most dreary, unintelligible and uninterested individual. Decided if this was the frontline for the company what would the product and rest of the service be like. Shame as the product offering looked very good.”

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Posted 10 months ago

“I spoke to a great member of the LifeConnect24 team on the phone this afternoon - Dana was her name. She talked me through the various options and I didn’t feel at all pushed to buy the most expensive product but did decide to do so anyway. She was friendly, reassuring and patient as well as being empathetic. Perfect service so far!”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave a review. We are pleased to hear that Dana provided a positive experience and that you are satisfied with the service you have received. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“The set up instructions were very quick and simple.the operators were very prompt and polite”

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Posted 10 months ago

“I did not find the alarm particularly easy to set up. To start with getting the neck cord attached with the very small catch was very difficult. Reading the instructions, it refers to page 7 and the pages are not numbered! Lastly I have been charged twice. Two phone calls later this has not be rectified. I was asked to provide proof of the two transactions which I have sent via email quoting my customer service number.”

Helpful Report

Posted 10 months ago

Hello James, Thank you for your review and for taking the time to share your thoughts on the Service. I am sorry to hear that the initial experience has not been entirely positive for you. I can confirm that a private message has been sent to you in the hopes of resolving the matter, in addition to a report that has been created detailing your concerns. Best wishes, Ash

Posted 10 months ago

“I've only had my alarm for a week, and definitely feel reassured wearing my wrist band. It's surprisingly comfortable. I'm also pleased that it isn't too sensitive and setting itself off too easily. Any contact I've had with the team with queries has been answered speedily.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave a review. We are pleased to hear that our service is providing you with reassurance and your experience has been a positive one. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“Generally I have had no problems that have not been sorted -a good device that is easy to set up and use - i suppose the only problem I have had is the alarm goes off very easily when the pendent is very gently put down at bedtime although i suppose no bad thing as it proves the device is working but is a little irritating Generally would recommend”

Helpful Report

Posted 10 months ago

Hello Clive, Thank you for your feedback and for taking the time to pen this review. I am sorry to hear that this issue has arisen with your equipment. I have arranged for a member of our Customer Contact Centre to get in touch to see if a remedy can be concocted. Best wishes, Ash

Posted 10 months ago

“Service seems fine, base unit works OK, the only issue is that when testing there seemed to be some distortion on the line when speaking to the telephone operatives, and my mum (who wears hearing aids) could hear the volume fine but couldn't pick out their words very well. It's not the base unit speaker, because she found the automated part of the call response to be much clearer.”

Helpful Report

Posted 10 months ago

Hello, Thank you for your review and for taking the time to leave your feedback on the Service. I am sorry to hear that you had some unexpected trouble with the equipment. I would like to be able to render assistance but I have been unhappy to locate an account in our records with the details provided. As such, if you would like to discuss this matter further, I would heartily implore either calling us at 0800 999 0400 or emailing info@lifeconnect24.co.uk. Best wishes, Ash

Posted 10 months ago

“Early days, but all good so far and set-up was very easy. (Way better than Careium / Doro Care, at any rate. Although they set the bar extremely low!)”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave a review. We are pleased to hear that we are providing you with a satisfying service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“Contacted via email to advise mother had gone to hospital & will be going into care. Told I had to ring to cancel - seriously never heard of anything so ridiculous. Refused to do this - a written cancellation is more than adequate! Paid annually, still over 2 mints to go and told no refund due! WHY?????? Already had to pay an additional £60 for a replacement fob too. This company are robbing the disabled. I would NOT recommend them - look for another service provider.”

Helpful Report

Posted 10 months ago

Hello, Thank you for your review and for sharing your thoughts on the Service. I am sorry to hear that you are unhappy with the cancellation as it has transpired on this account. I have sent you a private message in the hopes that I can address your concerns. Best wishes, Ash

Posted 10 months ago

“My elderly mother had the personal alarm service but having recently taken over her finances I have found that LifeConnect24 have been charging her for three years for the more expensive fall detector service. I was offered no refund or apology. My Mother recently had to go into Care so I have ended her contract which still had 10 months remaining. Again, no refund given, so we are paying for 10 months service that will never be used. My advice to anyone is to make sure you only pay monthly rather than annually because you won't get any money back. Also make sure you cancel your standing order with the bank as they won't do that for you. They are happy to sign you up but are very mean spirited when it comes to ending your contract.”

Helpful Report

Posted 10 months ago

Hello John, Thank you for your comments on the Service. I am sorry to hear that you have been unhappy with the cancellation as it has proceeded in this instance. I have sent you a private message that seeks to resolve the matter for you. Best wishes, Ash

Posted 10 months ago

“Had a problem for the start of use. Rang the help line and sorted.”

Helpful Report

Posted 10 months ago

Hello John, Thank you for taking the time to leave a review. We're sorry you experienced some problems getting your alarm set up, but we're pleased to hear that our team were able to assist you and get your system up and running. Rest assured that we are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“Delivery within 24hrs.Easy to set up”

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Posted 10 months ago

Hello Roger and Thirza, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“Perfect for my mother, gives her back her independence and my peace of mind”

Helpful Report

Posted 10 months ago

Hello Raymond, Thank you for taking the time to leave a review. We are pleased to hear that your mother is feeling more confident and that our service is providing peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“Can’t write much as am partially lly sighted but caller was helpful, patient, friendly and understanding. Plus both of us had a sense of humour! All very impressive.”

Helpful Report

Posted 10 months ago

Hello Liz, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that your call was a pleasant one. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“I reconnected a new pendant today with the patience of the lovely Kathy. It came speedily the very next day after my request. I have absolutely no complaints, just a feeling of relief! For some reason this review request came through under the name of my daughter. Can’t think why!”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave a review. We are pleased to hear that Kathy could assist you and that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“Harry was very informative in explaining the different options available to my dad and this enabled us to make our decision.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave a review. We're glad Harry was able to assist you and that you're happy with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“Pleasant, helpful people to deal with. I was very impressed by the speed my alarm was delivered, which was next day after ordered. The device was easy to assemble and I do feel so much easier now I have it. There was a small problem in that during sleep I accidentally pressed the watch face and set off the alarm at 4.15 a.m. So now I take the watch off and place it on the bedside table each night.”

Helpful Report

Posted 10 months ago

Hello Sheila, Thank you for taking the time to leave a review. We are pleased that you are satisfied with the service and glad to hear that you feel more at ease. If you ever activate your alarm by accident, please don't worry. Our team understand that these things happen, and will be happy to hear that you are okay. Rest assured that they are always available to provide support whenever it's needed. Kind regards, LifeConnect24

Posted 10 months ago

“I'm 84 and live alone I purchased Lifeline for peace of mind having had a fall in the past.....”

Helpful Report

Posted 10 months ago

Hello John, Thank you for taking the time to leave a review. We are pleased that you are satisfied with the service and that it is providing you with peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

LifeConnect24 is rated 4.7 based on 7,742 reviews