LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered this for my mother. Good website with well set out descriptions and easy to understand instructions. Ordering was a doddle. It arrived quickly and the set up instructions were very easy to follow. Going through each test call was painless and the operatives I spoke to each time were brilliant. First class service all round.”

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Posted 4 years ago

“Lifeline 24 doesn't mention that there is a £35 charge which is non-refundable even when the alarm is cancelled within the 30 day cooling off period. Live chat doesn't mention it and neither is it in the refund policy printed on the webpage. Shame on you Lifeline 24, especially considering the age of the people you are dealing with.”

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Posted 4 years ago

Good Morning, Thank you for leaving us your feedback. I am very sorry to hear that our joining fee was not made clearer for you. Our refunds are processed on a case by case basis. The Set-up fee covers all of the hard work that goes into setting up a new alarm account. This includes the preprogramming of your box and all of the admin costs associated with opening a new account with our alarm response centre. Again I would like to apologise for that our policy did not live up to your expectations. Your feedback has been passed on to management, following our complaints procedure, so we can make sure to provide a better service for future customers. Please do not hesitate to get in touch with us on 0800 999 0400 or info@lifeline24.co.uk should you have any further feedback or queries. Kind Regards, Lifeline24

Posted 4 years ago

“Best thing we ever brought, easy to install, and prompt answer on pushing button.”

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Posted 4 years ago

“Have got my alarm ,but haven't got it set up yet ...waiting for instructions to send my cheque , then will get it set up .....so far ,so good . Thanks .”

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Posted 4 years ago

“The order arrived quickly and when I called your offices on two occasions to check a couple of things, your team were prompt, friendly and helpful on both occasions. Thank you. I'll be setting it up tomorrow for my recently widowed father-in-law.”

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Posted 4 years ago

“Fast delivery, easy setup, friendly customer service.”

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Posted 4 years ago

“Easy to setup. Great peace of mind and lovely friendly people looking after me”

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Posted 4 years ago

“Great so far and peace of mind”

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Posted 4 years ago

“It has meant that Mum has an extra life line, which has put her mind at rest.”

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Posted 4 years ago

“As you say, it gives peace of mind to my family & neighbours as well as myself. My sister, who is also on her own will be ordering one too.”

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Posted 4 years ago

“Peace of mind for my dear mum. Very professional and friendly staff.”

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Posted 4 years ago

“This was my daughter's idea as I had recently had a fall and unable to get to the phone to call her. It will give her peace of mind I am being looked after. Very quick and easy to install and delivered the next day as promised.”

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Posted 4 years ago

“Delivery was prompt and installing the alarm was simple following the clear instructions. Setting up the alarm was quite straight forward by pressing the alarm and talking with the contact centre. It was also reassuring that they answered the alarm so quickly.”

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Posted 4 years ago

“Quick and efficient ordering/delivery, clear set-up instructions and very good customer service on set-up calls. Thank you.”

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Posted 4 years ago

“The alarm was purchased for my 50 year old son David who has been a Type 1 Diabetic for 43 years and he has suffered a couple of strokes which has affected his memory etc. and he lives on his own. The alarm has given me, his mother a great deal of security knowing that if he should fall as his mobility is not too good since his strokes, or he should feel unwell he has at least got a contact at this very difficult time for us all.”

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Posted 4 years ago

“Very helpful prompt service highly recommended”

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Posted 4 years ago

“This is a quality piece of kit, it works really well and would not hesitate to highly recommend it,it has given me piece of mind that I did not have before the staff are also really helpful.”

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Posted 4 years ago

“Helpful staff giving peace of mind”

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Posted 4 years ago

“Michelle was absolutely brilliant helping me set up mum’s lifeline 24. I have complete piece of mind knowing that Michelle and her colleagues are there to hep should the need arise”

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Posted 4 years ago

“Professional and swift set up”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews