LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“It was a replacement as old unit stopped working”

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Posted 1 year ago

“Was contacted by phone of upgrade to service by internet, doing away with the landline. Very clear explanation given, and new equipment received promptly.”

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Posted 1 year ago

“verg good”

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Posted 1 year ago

“Your service and fareness”

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Posted 1 year ago

“Easy to use and quick to set up. I bought it for my mum, so far we haven't needed to use it but it gives us peace of mind knowing there's help in an emergency.”

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Posted 1 year ago

“Mum of 94 years of age has had a lifeline 24 for a year now and has felt safer and the family are reassured knowing she has the alarm but recently the equipment has developed a fault which has been resolved very promptly and professionally by the team whom we would like to thank very much . We would definitely recommend Lifeline Connect24 and once again thank very much for their help and support. I”

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Posted 1 year ago

“Still waiting for it to be delivered. Can’t get any sense out of Royal Mail. Very unhappy”

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Posted 1 year ago

Dear Sandra, Thank you for your review today and for sharing your experience with the Personal Alarm Service. However, it is disheartening to hear that you have had a difficult time with the delivery of the equipment. I can confirm that we have now arranged a new delivery to be completed as quickly as possible and will raise your feedback with Royal Mail for further review. Kind Regards, Ash

Posted 1 year ago

“just great service bringing continued peace of mind to loved ones”

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Posted 1 year ago

“Mum feels safe and eases pressure from family! Bought it as she was getting worse with her health and pain. A point came when the alarm became a necessity and reasonably priced .Customer service professional and helpful. Reassuring for family”

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Posted 1 year ago

“My mother in law (age 83) had 2 falls in the space of 1 month and we were getting increasingly worried about her. We mentioned Lifeline and she said she would consider it. I phoned LifeConnect24 and within 48 hours I received all I needed. Instructions were easy and we installed it as instructed. Easy, with someone on the end of the phone/unit to guide us. It was surprisingly easy and my mother-in-law admitted she now feels much happier. Thank you Lifeconnect24 for providing us all with peace of mind.”

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Posted 1 year ago

“Hi I was very pleased with my new set all working well thank you also my daughter is set up with this system and again it’s all good thank you”

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Posted 1 year ago

“Brilliant, a real Lifesaver, came into use the morning after installation. 🙌☺️My wife had a fall due to osteoarthritis in her legs. My wife's legs gave way as she tried to move from her chair to the toilet. Thanks to the pendant, my wife could reach out using LifelineConnect24 by pressing the pendant on my wife's wrist. This immediately put my wife through to the LifeConnect24 office, and soon after, an ambulance and the fire brigade arrived at our home to lift my wife from where she had fallen with an inflatable cushion. I was working shift as an L3 FC lead (Temp) at the ICQA department in Amazon EMA1, and unfortunately, I was unreachable by mobile. Therefore, I am eternally grateful as I did not realise until I phoned my wife during my break four hours after my wife had fallen. By this time, my wife had been cleaned up and was recovering thanks to the excellent work of not only LifeConnect24 administrators but also the fabulous response teams sent by the ambulance and fire alarm services. 💪💓👍”

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Posted 1 year ago

“Wonderful service. Highly recommended to anyone who needs peace of mind. Customer service excellent”

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Posted 1 year ago

“Excellent service and product!”

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Posted 1 year ago

“Your link on Google headlines ‘Cornwall Council Lifeline’. You are nothing to do with the Council. I am happy so far with the lifeline but your advertising is deceptive and should not be allowed. I have reported this. It was not clear that one can have a pendant or watch. It shows both on all illustrations online and in your brochure.”

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Posted 1 year ago

Dear Paula, Thank you for your review today and for bringing this matter to our attention. I can confirm that I have raised your feedback with the appropriate departments for further review. Kind regards, Ash

Posted 1 year ago

“Great product easy to install. Suggest other customers view online installation guide beforehand.”

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Posted 1 year ago

“Not very good so far, sometimes takes too long to answer”

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Posted 1 year ago

Dear Philip, Thank you for your review and for putting your thoughts into words on the Service. I am sorry to hear that you have been unhappy with the equipment thus far. I can confirm that, following recent contact between us, that more appropriate equipment has been sent to you, which should rectify the issue. Kind Regards, Cordelia

Posted 1 year ago

“Excellent price, easy to install and it works. Definitely provides reassurance to my family knowing that should I fall or be in trouble anytime, the system will do the necessary. An ideal system for any older person living alone.”

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Posted 1 year ago

“We haven't received the lifeconnect 24 line yet”

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Posted 1 year ago

Dear Barry, Thank you for your review today and for taking the time to leave your feedback regarding the Service. I have had a look at the account for you and can confirm that a new Alarm has been posted to you, which should arrive as quickly as is possible. Kind Regards, Ash

Posted 1 year ago

“Good customer service and advice. Thankfully we are yet to need the service but feel reassured help will be available if needed.”

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Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,742 reviews