LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,747 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“No soul, charged for missing pendant after mother died My mother had a lifeline alarm and passed away part way through the rental period. I returned all the alarm equipment at their request although one of their pendants was missing. They want the estate to pay for the cost of the pendant as it's termed rental, despite my mother only using part of the rental period for the year. Unbelieveable. Fall alarm was too big. Can't comment too much on the service as my mother didn't make a great use of it, but not impressed with the effectiveness and practicality of the equipement. She couldn't cope with the size of the fall alarm.”

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Posted 2 years ago

Dear Colin, Thank you for getting in touch. On behalf of us all at Lifeline24, I am very sorry to hear of your loss and hope you are doing well at this difficult time. We do not make any money from replacement equipment. It is simply that as the equipment is rented it needs to be returned or the cost of it covered. Due to the circumstances surrounding your account closure, our accounts team have agreed to half the outstanding payment. This is now significantly less than what it costs us to purchase a pendant. I can see that you did briefly have a falls pendant but this was swapped to a standard push button in 2017. The standard button is very discreet - no large than a teaspoon whereas the falls detector is more the size of an apple watch. We have numerous different buttons and wearing options so we can provide what is best for each user. We do hope that our users may never need their alarm, but it is there to provide reassurance and peace of mind in case anything was to happen. Thank you again for your use of our service and for leaving us your feedback. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 2 years ago

“Excellent service very efficient”

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Posted 2 years ago

“Excellent service , I was impressed by the patient young man explaining everything to me , thank you 😊”

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Posted 2 years ago

“Easy to order, easy to setup.”

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Posted 2 years ago

“Excellent service and advice, all advisors so easy to talk to, answering all queries which was so helpful which reassured that the correct life was being purchased. Give so much peace of mind for my mum and dad. Thank you.”

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Posted 2 years ago

“After ordering on Saturday it was delivered and installed today. Thankyou.”

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Posted 2 years ago

“Very quick service and installation.staff were helpful and patient during the testing stage.”

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Posted 2 years ago

“Absolutely superb. Within 36 hours of installation it and Lifeline saved my mother in laws life.”

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Posted 2 years ago

“So far, so good. Setting up was achieved without any problems. The acid test test will come if an emergency arises. A nagging doubt is that will it work when required. Is it possible to have periodic checks to confirm continued functionality?”

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Posted 2 years ago

“From the moment I spoke to a member of your customer services dept, it was friendly, helpful and all my questions were answered putting my mind at rest.”

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Posted 2 years ago

“I'm very happy with the prompt and efficient service I have received. I live on my own and the device has given me a greater sense of security. I am particularly pleased that it is light and inconspicuous to wear and I am able to keep it on during the night when I feel particularly vulnerable.”

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Posted 3 years ago

“Had lifeline watch pendent for my father which he worn all the time and the one time he had a fall pendant failed to work. So he was all night on the floor. Before being found Sent it back to find out why. And still no word as to why it failed after several emails and phone calls. Very poor service. I was told straight away it was not the battery but told to sending back so they could investigate. I think after having it for three months someone would have been in touch. Oonagh”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for getting in touch today. I am very sorry to hear of the difficulties you experienced with your Father's account. Thank you for bringing this to our attention so we can investigate what went wrong. I can see that your account is still being investigated by our team. I have escalated this complaint to our Senior team and they will be in touch very shortly. Again, I would like to apologise that the system did not work for you and for any delays in us getting back to you. Please be assured we are taking this very seriously and will be in touch as soon as we can provide you with a clear idea of any problems. In the meantime, if we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“A very good and essential helpline to those who have debilitating illnesses.”

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Posted 3 years ago

“I found both the purchase and delivery of my lifeline was simple and speedy. Setting the unit up was simple (even for me). Everything works well. I would recommend this company .”

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Posted 3 years ago

“Excellent service. Equipment arrived very quickly. Very easy to set up and test. Thank you.”

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Posted 3 years ago

“Wrist band ordered. ( NOT SENT??). NO INTRUCTION / INSTALLATION BOOKLET ?? NOT set up yet, not recieved your Ok call Yet. Very disappointing so far.”

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Posted 3 years ago

Dear Ingrid, Thank you for getting in touch. I am sorry to hear of the difficulties you have had with the start-up of your account. I have looked into your account, I can see you have since been in touch with our friendly Customer Service team. They have organised a replacement wristband for you and the account is now active. Again, I would like to apologise for any inconvenience caused. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 3 years ago

“Great service, arrived very quickly as it said it would, easy set up and found everyone to be extremely helpful and friendly when we did the tests. Thank you for a great service and for now providing us with peace of mind.”

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Posted 3 years ago

“I have just set this up for my mother,she had lost confidence after a slip to the floor, although fortunately she wasn't hurt it did shake her & bring home the reality of being 93 & independent. After reading reviews we chose the system with the fall detector & found the process from ordering, setup & usage of the product very easy, my mother is very happy with it & feeling confident once again ... I hope we never have to use it !”

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Posted 3 years ago

“Arrived quickly and was very easy to setup. We are delighted with it.”

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Posted 3 years ago

“To small and difficult to use”

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Posted 3 years ago

Dear Jeanne, Thank you for getting in touch and for leaving us your feedback. I have looked into your account, I am very sorry to hear that the key safe did not meet your needs. I can see that one of our friendly Customer Service team has been able to organise the return of the safe. If we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,747 reviews