LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“They are very good for my elderly mum”

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Posted 2 years ago

“had a few problems with the normal phone line unit but this 'sim card' unit appears to be a great upgrade. The customer service I received from lifeline was second to none. Great customer focused company.”

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Posted 2 years ago

“I organised this for my elderly mum, the service itself has gone ok unfortunately my mum has had to go into a care home & on informing the company & to arrange the return of the equipment I was informed that although the 2nd years payment had been made in full in March until April 2023 my mum would not be receiving any refund of her unused contract, the chap on the phone even suggested I find someone else to use up the rest of the contract. I am appalled that apparently by paying upfront it was said that it was unfair on monthly payers who actually can just stop paying when they need to.”

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Posted 2 years ago

Good Afternoon. Thank you for getting in touch today and for leaving your feedback. I am sorry to hear that you have been unhappy with your experience with our Personal Alarm Service. I have escalated your concerns to our Senior Management Team, who will investigate the matter and contact you within 5 working days. Kind Regards, Ash

Posted 2 years ago

“Very impressed with service and kindness with all concerned.”

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Posted 2 years ago

“At the moment it is not up and running as the watch buckle was not attached, but in pieces in the bag. A replacement is being sent but not yet received.”

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Posted 2 years ago

Dear Lilian, Thank you for getting in touch today and for leaving us your feedback. I’m sorry to hear that you have experienced some difficulties with your new Lifeline24 equipment. I had arranged for a member of our Customer Support Team to get in touch with you regarding this matter. This Operator has confirmed to me that the issue has now been resolved and the Account is now running smoothly with the new equipment installed. Thank you again for your time and for leaving us your feedback. I would like to apologise for any upset or inconvenience caused. Should you have any further comments or queries please feel free to get in touch on 0800 999 0400 or by emailing info@lifeline24.co.uk. Kind Regards Ash

Posted 2 years ago

“Great delivery time. Testing was easy. Friendly service thanks”

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Posted 2 years ago

“Excellent and quick service thank you”

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Posted 2 years ago

“Can't get it to work from her land line when plugged in the phone does not work”

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Posted 2 years ago

Dear Carol, Thank you for getting in touch and for leaving your feedback. I am sorry to hear that you have been experiencing technical issues with the Lifeline24 Personal Alarm Unit. Following this review, I arranged for a member of our Technical Support Team to get in touch with you to rectify the issue. I can now confirm that this call has now taken place and additional equipment is on its way to you that will resolve the matter. If you experience any further difficulties with the installation, please do not hesitate to contact us again for further technical support. If you have any questions or queries of a different nature, please feel free to get in touch regarding those as well. Kind Regards, Ash

Posted 2 years ago

“Transferred from Lifeline 24 to GPS. Disappointed with pendant which seems to be over sensitive and rather heavy”

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Posted 2 years ago

“I emailed you on July 17th asking for help in setting up my 24 hour alarm. I have never heard from you since apart from today when you ask me what I think. I think your after sales service is very bad until I get some help with the setup.”

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Posted 2 years ago

Dear Richard, Thank you for getting in touch today and for leaving us your feedback. I’m sorry to hear that your experience with us thus far has not lived up to your expectations. Regarding your original email request, I have checked our records and have not located an email sent from you regarding this matter. It is possible that a technical glitch prevented it from reaching us but allow me to apologise for the delay in getting back to you on this matter. It is certainly never our intention to withhold assistance from our clients and we do strive to answer all emails within a working day of receiving them. To rectify this matter, I had arranged for a member of our Customer Service Team to contact you to offer support with the installation. However, during this attempt, your telephone was turned off and we were unable to reach you. We can attempt to call you later at a more appropriate time, or you can request assistance yourself by calling our friendly Customer Service Team at 0800 999 0400. Our Customer Service Line is open until 10 PM each day and any of our staff would be more than happy to help you with this process at a time of your choosing. Thank you again for your time and for leaving us your feedback. I would like to apologise for any upset or inconvenience caused. Should you have any further comments or queries please feel free to get in touch on 0800 999 0400 or by emailing info@lifeline24.co.uk. Kind Regards Ash

Posted 2 years ago

“Very good”

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Posted 2 years ago

“Very helpful Fast delivery”

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Posted 2 years ago

“Very happy with the service set up recently got this for a peace of mind .”

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Posted 2 years ago

“On opening the box I was surprised at how antiquated the device and setting up is. Surely by now, a Bluetooth or wi-fi system should be available to those who have Broadband and smartphones. To connect this analogue control box I had to move half the furniture in the room to get to the landline input socket. Then I had to insert your line directly to the landline and run the telephone as a subsidiary from the control box. Really! Conspiracy theorists (for they walk amongst us) would surmise that this box can now monitor telephonic conversations. Now there's a thought. I don't believe you have covertly inserted such a chip and have nothing to hide anyway so it does not bother me. I put all the furniture back and after the ascribed hour I tested the device and was surprised by a voice coming from the box itself. I had placed it on the windowsill beside the bed for want of somewhere to put it as it is constrained by the wiring to the landline socket and so had to speak to him whilst stretching over the bed. This is very poor. As you intersect the landline why not route the talking to the telephone? I have 4 telephones around the house situated for convenience yet to talk to you I have to got to get myself to the control box. He agreed to phone me but he never did.”

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Posted 2 years ago

Dear Brenda, Thank you for getting in touch today and for leaving us your feedback. I’m sorry to hear that you are unhappy with the technology behind your Personal Alarm Service and that you are still awaiting contact from one of our agents regarding this. To clarify regarding the nature of the Lifeline VI Alarm that we have provided, it is so that this needs to be plugged into the phone line. As such, the device is limited to being installed in the main phone and current technology does not allow for us to re-route the audio from these calls to additional telephone units. This is the main kind of Service that we provide with our Service, but we do also provide alternative Alarm Systems that do work using a built-in SIM Card, allowing the device to be plugged in anywhere in the home. If this is something that may work better for your home, we can certainly arrange for kind of device to be sent to you. If you'd like to arrange such a thing, I would recommend contacting us at 0800 999 0400 to begin the process. Regarding the phone call that you never received from one of our agents, I am sorry to hear that this expected phone call was not made. It is certainly not our intention to not follow through on promised contact and your experience with our Service has not reflected the level of care we wish to provide. Thank you again for your time and for leaving us your feedback. I would like to apologise for any upset or inconvenience caused. Should you have any further comments or queries please feel free to get in touch on 0800 999 0400 or by emailing info@lifeline24.co.uk. Kind Regards Ash

Posted 2 years ago

“Very good”

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Posted 2 years ago

“NHS have just been and says I can have one free !!! Can I return this one and have a refund please.”

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Posted 2 years ago

Dear Jean, Thank you for leaving us your feedback today. You can of course begin the cancellation process with us and receive a refund if the equipment is returned before the 4th of August. To begin this process, you can call us at 0800 999 0400 and we can arrange the return of the equipment and the closure of the account. I hope this message has clarified the situation for you. If you require any further assistance at all, please do not hesitate to contact us again. Kind Regards, Ash

Posted 2 years ago

“It is a replacement unit, very impressed with efficiency of replacing original item.”

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Posted 2 years ago

“Upon receipt of the charging unit I established that it was faulty. I spoke to one of your colleagues.He was very helpful and arranged for a replacement to be delivered the next day.”

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Posted 2 years ago

“Ordered12.30 on Saturday and arrived on Sunday at 10.30. Easy to set up. Not had to use the service yet……Thankfully.”

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Posted 2 years ago

“so happy to have this . feel so much safer in my own home knowing that help is on hand at a push of a button. thank you”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,742 reviews