LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,752 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,752 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“Very pleased with our purchase, thanks”

Helpful Report

Posted 3 years ago

“Lifeline 24 system ticks alot of the boxes for my personal needs, i.e. 24/7 assurance that my welfare is being safeguarded by a friendly and professional team of advisors; plus initial and ongoing cost is fair and affordable.”

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Posted 3 years ago

“I thought the test proved how safe I will feel with lifeline Having had 2 bad falls recently and no help around with one in the freezing cold this makes a huge difference to my confidence.”

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Posted 3 years ago

“Excellent customer service and prompt delivery. Would like to be able to identify if the lost alarm is in the house but there doesn’t seem to be a function for doing this”

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Posted 3 years ago

“Very happy with the system which was put in for my father so that I had peace of mind he was safe. The system which was used early on was a godsend and worked very efficiently. My father was helped almost immediately after he had a fall due the contacts. Would highly recommend.”

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Posted 3 years ago

“Early days,but everything appears very good. Recommendations from friends were excellent”

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Posted 3 years ago

“I am so pleased that I made the decision to have a lifeline. I now have peace of mind especially at night that there is someone at the end of the line if I need them. I live alone so I am grateful for this.”

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Posted 3 years ago

“I’ve set this up for my mother in law. We’ve only performed the tests upon installation two days ago but all went very well thank you.”

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Posted 3 years ago

“Purchased for an elderly relative, no way would he have been able to install it himself. Your web- site says there will be a paper copy of the detail form in the box but in the box it says paper form only available if requested! The key box we received is not the easiest to use & on the phone I was not offered a choice it wasn't the cheapest & on line- there was more choice.”

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Posted 3 years ago

“Great product, great communication and very professional people. Over all service provides a good feeling of confidence.”

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Posted 3 years ago

“Peace of mind, excellent service, and easy set up”

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Posted 3 years ago

“Fortunately I have not had to use it yet, but it does give me peace of mind.”

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Posted 3 years ago

“Have not had to use it but a relief to know that help is available. All the people where very helpful in helping to set up.”

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Posted 3 years ago

“Anyone contemplating purchasing a lifeline alarm should seriously consider whether they wish to take up the "special offer" of a reduced monthly payment by paying for 12 months in advance. My father only had his alarm for 2 months before he passed away and we then discovered that it was company policy that no refund would be due. This was not obvious to me when selecting from the options on the website”

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Posted 3 years ago

Dear Andy, Thank you for leaving us your feedback and for bringing this matter to our attention. On behalf of us all at Lifeline, I am sorry to hear of your loss and hope you are doing well at this difficult time. All refunds are processed on a case-by-case basis. I have escalated your review to our senior Accounts department in the hopes of resolving your complaint. They will be in touch very shortly. I would like to apologise for any upset or inconvenience caused. Should you have any further queries, or wish to discuss this matter, please call our friendly Customer Service team on 0800 999 0400 or email info@lifeline24.co.uk. Kind Regards, Lifeline24

Posted 3 years ago

“I haven't had cause to use this yet but my family are very happy as they know they will be contacted. if necessary”

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Posted 3 years ago

“We are so grateful to our newly installed Lifeline 24. We have already utilised this amazing technology and we’re amazed by the benefits and peace of mind it gives us as a family. Thank you!!”

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Posted 3 years ago

“Simple order process and the alarm arrived the next day. No problems in setting up and call centre staff very pleasant and helpful.”

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Posted 3 years ago

“Great fast and efficient setup with good customer service”

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Posted 3 years ago

“It’s great because it gives me peace of mind 😇”

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Posted 3 years ago

“So easy to order and set up for peace of mind”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,752 reviews