LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods arrived next day as promised - set up was very easy - and testing went very smoothly”

Helpful Report

Posted 3 years ago

Dear Sue, Thank you for your review. I am pleased to hear that you received your alarm promptly and found the setup and testing to be very easy. Should you ever require any further assitance. Please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Unbelievably efficient!”

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Posted 3 years ago

“I have just received my life line today. My neighbour who suggested it for me connected it up and we tested it tonight. Natasha was loud and clear and I am now wearing my bracelet feeling much happier , knowing I can call someone if the need arises .”

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Posted 3 years ago

Hello, Thank you for your review. I am pleased to hear that you have connected and tested your Lifeline Alarm. I will pass your feedback on to our colleague Natasha to advise her of your kind comments. Should you have any further feedback or require any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“The only concern I have is that when testing our alarm your representative said she would call us back after briefly testing our alarm and didn’t call back This did concern me”

Helpful Report

Posted 3 years ago

Dear Julie, Thank you for getting in touch. I am very sorry to hear that you were not called back as expected. Our Alarm Response team prioritises emergency calls so this may have delayed their response to your test call. However, this is certainly not our usual process. I have escalated your review to our management team to investigate what may have happened and ensure our colleague is provided with further training. Should you have any further concerns or queries, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Thank you for your prompt service after ordering this duly arrived the day after placing order as promised. I as an 88yr old, certainly wouldn’t have been able to deal with fitting the equipment alone, so had to get help to get this done. The connection after all was done was efficiently Connected and now working.”

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Posted 3 years ago

Hello, Thank you for your review. I am pleased to hear that you received your alarm promptly and that you are now connected and working. Our alarms are designed as a simple plug-and-play system - this means they simply connect the same way a normal home phone does. Our technical team are available 24 hours a day should you have any technical queries. Should you ever require any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“1000% better than the company I was with before I feel more safe knowing that your equipment works and does alot more than the other company's”

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Posted 3 years ago

Hello, Thank you for getting in touch. I am pleased to hear you have found switching to our system to be a positive experience. I hope that the alarm continues to provide you with a feeling of security and being safe at home. Should you require any assistance, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 3 years ago

“Thank you for your help am just waiting to receive the machine from you so I can get it set up”

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Posted 3 years ago

“Poor I returned the item as it did n okot coger my needs”

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Posted 3 years ago

Dear Bernie, Thank you for getting in contact. I am very sorry to hear that the alarm was not suitable for you. From looking into your account I can see that you have moved to a similar service provided by your local council. I can see that you have since returned our equipment and the account is fully closed. Should you require any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Quick delivery”

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Posted 3 years ago

“Excellent. Very efficient on all counts. Up and running wel Caroll”

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Posted 3 years ago

“Firstly I have just transferred my nan from 1 company to lifeline24 equipment turned up today 20/3/21 set-up was so easy we done all 3 test now we have a big garden so nan walked right to the end of her garden and pressed the pendant button...and it still connected to the box absolutely amazing customer care team and the equipment is top of the range its so clear you can hear every word the team say on the other side”

Helpful Report

Posted 3 years ago

Dear Julie, Thank you for your kind review. I am pleased to hear of your positive experience with the setting up and initial testing of the alarm system. I will ensure to pass your feedback on to our lovely Alarm Response team. Should you have any further feedback, please let us know. Kind Regards, Rebecca

Posted 3 years ago

“Lifeline 24 very helpful and quick. My name is Barbara Rivett not Ribbett”

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Posted 3 years ago

“Setting up the alarm was straight forward and seems to be working well, early days to give a full report. I will test again in one months time”

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Posted 3 years ago

“Great at the moment hope we never need to use it Thank You Lynn Figg”

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Posted 3 years ago

“Excellent and efficient”

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Posted 3 years ago

“I am very impressed by the service I have had from all your staff. They are friendly, easy to talk to and extremely patient. I feel safer now.”

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Posted 3 years ago

Dear Daisy, Thank you for your review. I am very pleased to hear that the alarm is helping you to feel safer and that you have been impressed by the service from our friendly staff. Should you have any further feedback or queries, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“The wrist sensor and fire alarm does not work, although Lifeline are in the process of replacing these but explains a low score. Perhaps testing before sending needs improvement.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I am very sorry to hear of the difficulties you have experienced with the setup of your system. From looking into your account I can see that our Alarm Centre team have been able to organise replacement equipment for you. I will organise for a member of our technical team to be in touch to ensure that the replacement equipment works. In the meantime. please do not hesitate to get in touch should you require any further assitance. Kind Regards, Rebecca

Posted 3 years ago

“Very professional,friendly & efficient company. We set up the Lifeline yesterday for my elderly parents & both them & us feel reassured that help is on hand if they are ever in trouble.”

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Posted 3 years ago

“Excellent service easy to set up. It’s given my mother peace of mind if she should need help”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews